Automotive Financial Services - Subaru Coquitlam

Job summary

The Financial Services Advisor guides customers through the vehicle purchase process by explaining financing, leasing, and protection products. They are responsible for ensuring all documentation is accurate, compliant, and finalized while maintaining strong relationships with lenders and the sales team.

Job details

Introduction Jim Pattison Subaru Coquitlam is seeking an energetic, driven, tech savvy, and personable individual to join our sales team as a Financial Services Advisor. If you strive to achieve excellence in customer satisfaction and relationship building, this opportunity is for you! Whether you are experienced in automotive sales or looking to start a new career, this is an exciting opportunity to join a premium brand and build a successful future in the automotive industry. We are open to training motivated individuals who bring strong work ethic, energy, and a passion for customer service. Schedule: This is a full-time, permanent role of 40 hours per week. Evening and weekend availability is required. Pay Range: Variable commission structure This role reports to the Assistant General Manager of the dealership. About Us A division of the Jim Pattison Group, the Jim Pattison Auto Group was founded in 1961 by Jimmy Pattison, when he purchased a GM franchise. Today, the Jim Pattison Auto Group encompasses 28 locations across Western Canada, representing 16 automotive brands. Customer satisfaction is our priority and it’s accomplished through the strength of our employees. Learn more about us here: https://www.jpautogroup.com/dealership/about.htm A day in the Life As a Financial Services Advisor, you will be responsible for guiding customers through the final stages of the vehicle purchase process, ensuring a seamless, transparent, and premium experience aligned with the Subaru brand. Welcome and assist customers in a professional and supportive manner during the finance and delivery process, both in-store and through follow-ups as needed Review vehicle purchase agreements and clearly explain financing, leasing, and payment options Present and structure finance and lease contracts in accordance with lender and dealership guidelines Offer and explain additional protection products such as extended warranties, insurance products, and vehicle protection packages Work closely with the sales team, management, and lending institutions to secure approvals and finalize deals efficiently Ensure all documentation is completed accurately, compliant, and submitted in a timely manner Maintain up-to-date records and deal documentation within dealership systems and CRM tools Coordinate with sales and delivery teams to ensure a smooth and organized vehicle delivery experience Build strong relationships with financial institutions and stay current on lending programs and rate changes Maintain a high level of product knowledge related to financing, insurance products, and regulatory requirements Contribute to a professional, team-oriented environment focused on customer satisfaction and compliance Success in this role comes from attention to detail, strong communication, compliance awareness, and the ability to build trust while guiding customers through financial decisions. What We're Looking For High school diploma or equivalent required Ability to obtain a VSA license Strong understanding of financial concepts or willingness to learn finance and insurance products Excellent communication and interpersonal skills with a customer-focused mindset High level of accuracy and attention to detail, especially with legal and financial documentation Strong organizational and multitasking abilities in a fast-paced environment Professional, ethical, and compliance-focused approach to customer interactions Ability to build rapport and trust while explaining complex information clearly Comfortable working with digital systems, CRM tools, and dealership software Availability to work flexible hours, including evenings and weekends, based on dealership needs Previous experience in automotive finance or sales is preferred Strong work ethic, positive attitude, and willingness to learn and grow within a dealership environment What We Offer Competitive compensation plan with commission and bonus opportunities. We have premium products with highly effective prices at our high-volume location. Career growth opportunities within a large and well-established automotive group. Manufacturer and in-house training are provided. Exclusive access to vendor promotions, offers and purchase programs. Recognition and rewards program. Comprehensive benefits package. Amazing colleagues, great working environment, and a team building culture! How to Apply If this sounds like a great fit, please apply with your resume today! Visit our Careers Page to explore more opportunities: https://www.jpautogroup.com/careers/ This role requires successful candidates to submit a satisfactory Driver’s Abstract, Criminal Record, and Credit Check. We thank all applicants for their interest in this opportunity; however, only those selected for an interview will be contacted. We are an equal opportunity employer and are committed to creating an inclusive and accessible workplace. We welcome applicants from all backgrounds and experiences. If you require any accommodations during the recruitment process, please contact us at [email protected].

What you’ll do

The Financial Services Advisor guides customers through the vehicle purchase process by explaining financing, leasing, and protection products. They are responsible for ensuring all documentation is accurate, compliant, and finalized while maintaining strong relationships with lenders and the sales team.

Requirements

Candidates must have a high school diploma and the ability to obtain a VSA license. Strong communication skills, attention to detail, and a professional, customer-focused approach are essential for success in this role.

Benefits

• Competitive compensation plan • Commission opportunities • Bonus opportunities • Career growth opportunities • Manufacturer training • In-house training • Vendor promotions • Purchase programs • Recognition and rewards program • Comprehensive benefits package

Listed skills

• Product Knowledge · Preferred
• interpersonal skills · Preferred
• Attention to detail · Preferred
• Compliance · Preferred
• Documentation · Preferred
• Communication · Preferred
• Multitasking · Preferred
• Relationship Building · Preferred
• CRM Tools · Preferred
• Contract Negotiation · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Financial services
• Automotive sales
• Customer satisfaction
• Relationship building
• Contract negotiation
• Financing
• Leasing
• Attention to detail
• Communication
• CRM tools
• Compliance
• Multitasking
• Product knowledge
• Documentation
• Interpersonal skills
• Product Knowledge
• Rapport Building
• Automotive Finance
• Energetic
• Lease Contracts
• Positivity
• Willingness To Learn
• Ethical Standards And Conduct
• Strong Work Ethic
• Automotive Sales
• Automotive Industry
• Financial Institution
• Customer Relationship Management
• Customer Service
• Digital Systems
• Finance
• Sales
• Financial Services
• Franchising
• Interpersonal Communications
• Relationship Building
• Team Building
• Team Management
• Team Oriented
• Technical Acumen
• Detail Oriented

Job areas

• Sales
• Finance & Accounting
• Customer Service & Support
• Retail
• Unclassified
• Automotive Service Technician / Mechanic
• Motor Vehicle Mechanics and Repairers
• Automotive Service Technicians and Mechanics