Automotive Service Coordinator - Lexus Victoria

Job summary

The Service Coordinator acts as a primary point of contact for customers, managing appointments, processing payments, and issuing receipts. They also support the service department by handling clerical tasks, submitting warranty claims, and maintaining accurate service records.

Job details

Jim Pattison Lexus Victoria is looking for a motivated, organized, and customer-focused Service Coordinator to join our growing Service Department. As a Service Coordinator, you’ll play an important role in supporting our Service Advisors, technicians, and customers to help ensure the department runs smoothly and efficiently. You’ll be one of the first points of contact for customers and will help create a welcoming, professional experience from the moment they arrive. We’re looking for someone who enjoys working with people, is comfortable in a fast-paced environment, and has strong attention to detail. Responsibilities: Answering calls and returning missed calls promptly and courteously. Attend and complete training courses directed by management. Taking payments from customers, issuing receipts, and closing work orders. Submit warranty claims and create cases as per manufacture policy and guidelines. Maintain service appointment system and assist the service department by performing clerical or secretarial tasks. What we value: Previous Customer Service experience is considered an asset. High School Diploma or equivalent. Proficient in Microsoft Office Applications (Word, Excel, Outlook). Experience with CDK System an asset. Excellent customer service skills with positive and courteous telephone etiquette. Strong organizational and time management skills. Ability to multi-task without compromising on quality. Extremely dependable and punctual. Ability to prioritize tasks according to importance in a fast-paced environment. Excellent verbal and written communication skills. Ability to interact professionally with both co-workers and our guests. Data entry skills. What we offer: Competitive wages. Exclusive discount offers. Comprehensive benefits package. Recognition and rewards program. From Customer Service to Administration, we have opportunities for growth and development. Amazing colleagues and a great working environment. If you like to set yourself apart with a challenging opportunity, we would like to hear from you. How to Apply If this sounds like a great fit, please apply with your resume today! Visit our Careers Page to explore more opportunities: https://www.jpautogroup.com/careers/ This role requires successful candidates to complete a satisfactory Driver’s Abstract. We thank all applicants for their interest; however, only those selected for interviews will be contacted. We are an equal opportunity employer and are committed to creating an inclusive and accessible workplace. We welcome applicants from all backgrounds and experiences. If you require any accommodations during the recruitment process, please contact us at [email protected].

What you’ll do

The Service Coordinator acts as a primary point of contact for customers, managing appointments, processing payments, and issuing receipts. They also support the service department by handling clerical tasks, submitting warranty claims, and maintaining accurate service records.

Requirements

Candidates must have a high school diploma or equivalent and proficiency in Microsoft Office applications. Strong organizational, communication, and customer service skills are required to thrive in this fast-paced environment.

Benefits

• Competitive wages • Exclusive discount offers • Comprehensive benefits package • Recognition and rewards program • Opportunities for growth and development

Listed skills

• Time management · Preferred
• Customer service · Preferred
• Attention to detail · Preferred
• Multi-Tasking · Preferred
• Microsoft Office · Preferred
• Data entry · Preferred
• Communication Skills · Preferred
• Payment Processing · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer service
• Telephone etiquette
• Microsoft Office
• Data entry
• Organizational skills
• Time management
• Multi-tasking
• Clerical tasks
• Warranty claims
• Payment processing
• Communication skills
• Attention to detail
• AWS Cloud Development Kit (CDK)
• Professionalism
• Issuing Receipts
• Microsoft Excel
• Clerical Works
• Customer Service
• Communication
• Data Entry
• Microsoft Outlook
• Multitasking
• Telephone Skills
• Time Management
• Setting Appointments
• Prioritization
• Detail Oriented

Job areas

• Customer Service & Support
• Administrative
• Retail
• Automotive Service Manager
• Automotive Service Technician / Mechanic
• Motor Vehicle Mechanics and Repairers
• Automotive Service Technicians and Mechanics