Junior Service Advisor - Subaru on Regent

Job summary

The Junior Service Advisor acts as the primary point of contact for service customers, managing vehicle repair orders and facilitating communication between customers and technicians. They are responsible for providing accurate service quotes, maintaining a tidy workspace, and ensuring a positive customer experience.

Job details

Introduction The Jim Pattison Auto Group is seeking a Junior Service Advisor to serve as the first point of contact in the Service Department at our Subaru on Regent dealership. In this role, you will help ensure every service customer enjoys a positive and professional experience. You will take pride in providing exceptional service, maintaining strong organization, and making sure each interaction reflects our dedication to our customers. Schedule: This is a full-time, permanent position of 40 hours per week. Regular hours are Monday through Friday, either 8:00 a.m. to 5:00 p.m. or 9:00 a.m. to 6:00 p.m. Reports to: Service Manager About Us The Jim Pattison Auto Group, a division of the Jim Pattison Group, was established in 1961 when Jimmy Pattison acquired a GM franchise. Today, the organization operates 28 locations across Western Canada, representing 16 automotive brands. Customer satisfaction is our top priority, and it is made possible by the dedication of our employees. Learn more about us here: https://www.jpautogroup.com/dealership/about.htm A Day in the Life Greet Service customers and ensure the customer’s needs are fully understood Promptly and professionally answer incoming calls to the Service department Accurately document all vehicle concerns onto Repair Orders and sell repairs and services to customers based on their needs Prepare accurate quotes for recommended services and obtain customer approvals for repairs Act as the liaison between the customer, the parts department, and the Automotive Technicians Ensure customers are kept informed about the status of their vehicle, any additional recommended repairs that may be found, and wait times Manage customer complaints respectfully and promptly; escalate concerns when appropriate Conduct vehicle inspection walk-arounds before and after service appointments Maintain a tidy, presentable work space Ensure a high degree of confidentiality with company and customer information Participate in maintaining a supportive and engaging working environment Other administrative duties as assigned What We’re Looking For A valid MB Driver’s license is required, including a satisfactory Driver’s Abstract report Previous experience in the automotive industry as a Service Advisor is preferred, with experience with CDK/One-Eighty software considered an asset Previous, related experience in a customer-facing role would be considered an asset Proficiency with Microsoft Office (Word, Excel, Outlook) Strong customer-service skills with a friendly, approachable attitude Good data entry skills, with strong accuracy Detail-oriented, with the ability to multi-task and prioritize responsibilities Ability to stay calm and focused in a face-paced environment Reliable, punctual, and dependable Good written and spoken communication skills Ability to work in close proximity to a noisy automotive shop Ability to periodically work outdoors during the day to complete vehicle inspections, with exposure to various weather conditions including sun, rain, wind, snow, heat, and cold What We Offer Competitive wages Comprehensive benefits package, including health, dental, and insurance Flexible schedules Unlimited opportunities for advancement, growth, and development Manufacturer led training opportunities Access to exclusive corporate discount programs Recognition and rewards programs A great team atmosphere and a positive, supportive working environment How to Apply If this sounds like a great fit, please apply with your resume today! Visit our Careers Page to explore more opportunities: https://www.jpautogroup.com/careers/ This role requires successful candidates to complete a satisfactory Criminal Record Check and submit a satisfactory Driver’s Abstract. We thank all applicants for their interest; however, only those selected for interviews will be contacted. We are an equal opportunity employer and are committed to creating an inclusive and accessible workplace. We welcome applicants from all backgrounds and experiences. If you require any accommodations during the recruitment process, please contact us at careers@jpautogroup.com.

What you’ll do

The Junior Service Advisor acts as the primary point of contact for service customers, managing vehicle repair orders and facilitating communication between customers and technicians. They are responsible for providing accurate service quotes, maintaining a tidy workspace, and ensuring a positive customer experience.

Requirements

Candidates must possess a valid Manitoba Driver’s license and a satisfactory Driver’s Abstract. Proficiency in Microsoft Office and strong customer service skills are required, with previous automotive industry experience considered an asset.

Benefits

• Health insurance
• Dental insurance
• Insurance
• Flexible schedules
• Manufacturer led training
• Corporate discount programs
• Recognition and rewards programs

Listed skills

• Time management · Preferred
• Customer service · Preferred
• Organization · Preferred
• Attention to detail · Preferred
• Vehicle Inspection · Preferred
• Multi-Tasking · Preferred
• Microsoft Office · Preferred
• Data entry · Preferred
• Communication Skills · Preferred
• Conflict Resolution · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer service
• Communication skills
• Data entry
• Microsoft Office
• Repair order documentation
• Vehicle inspection
• Conflict resolution
• Time management
• Attention to detail
• Multi-tasking
• Professionalism
• Organization
• Vehicle Inspection
• Administrative Functions
• Valid Driver's License
• Microsoft Word
• Microsoft Excel
• Automotive Industry
• Customer Service
• Confidentiality
• Data Entry
• Microsoft Outlook
• Multitasking
• Verbal Communication Skills
• Prioritization
• Detail Oriented

Job areas

• Customer Service & Support
• Retail
• Administrative
• Transportation
• Service Advisor
• Automotive Customer Service Representative
• Contact Centre Information Clerks
• Customer Service Representatives

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