Parts Advisor - Toyota Victoria

Job summary

The Parts Advisor is responsible for assisting customers with parts inquiries, sourcing automotive components, and managing inventory levels. They also ensure the parts department remains organized while facilitating smooth communication between technicians and service staff.

Job details

Jim Pattison Toyota Victoria is seeking a customer-focused, dependable, and organized Parts Advisor to join our team. As a key member of the Parts Department, you’ll be the welcoming face of the department and the primary point of contact for our Parts customers. You’ll take pride in delivering exceptional service, staying organized in a fast-paced environment, and ensuring every interaction reflects our strong commitment to customer satisfaction and service excellence. Pay Range: $41,000 to $75,000 annually, depending on level of your experience. A Day in the Life Greet customers professionally and assist with all parts inquiries in person, over the phone, and via email Accurately identify, locate, and source automotive parts using dealership systems and manufacturer catalogues Provide quotes, availability, and delivery timelines for parts to both retail customers and internal service technicians Process parts orders, invoices, returns, and special orders in accordance with dealership procedures Receive, unpack, label, and stock incoming parts shipments while maintaining accurate inventory records Pick and stage parts for the service department in a timely and organized manner Maintain an organized, clean, and efficient parts department and storage area Communicate effectively with technicians, service advisors, and suppliers to ensure smooth workflow and timely repairs Assist in monitoring and managing parts inventory levels and report discrepancies or shortages Ensure all customer and company information is handled with confidentiality and professionalism Contribute to a positive, team-oriented environment within the dealership Perform other duties as assigned What We’re Looking For Previous experience in an automotive parts department or dealership environment is a strong asset Knowledge of automotive parts and systems is highly preferred Strong customer service skills with a professional, friendly, and helpful attitude Excellent attention to detail and accuracy in handling orders and inventory Strong organizational and time management skills with the ability to multitask in a fast-paced environment Comfortable using computer systems, parts catalogues, and dealership management software Reliable, punctual, and team-oriented with a strong work ethic Strong communication skills and ability to work collaboratively with technicians and service staff This is a moderately physical role that requires: Frequent standing and walking throughout the parts department and dealership Regular lifting, carrying, and moving of automotive parts and supplies (up to 50 lbs) Reaching, bending, and shelving inventory items Extended periods working at a computer and parts counter Occasional use of equipment such as parts carts or pallet jacks Working in a fast-paced automotive environment with occasional exposure to garage and warehouse conditions What We Offer Competitive wages Comprehensive benefits package, including health, dental, and insurance Flexible schedules Unlimited opportunities for advancement, growth, and development Manufacturer led training opportunities Access to exclusive corporate discount programs Recognition and rewards programs A great team atmosphere and a positive, supportive working environment How to Apply If this sounds like a great fit, please apply with your resume today! Visit our Careers Page to explore more opportunities: https://www.jpautogroup.com/careers/ This role requires successful candidates to complete a satisfactory Criminal Record Check and submit a satisfactory Driver’s Abstract. We thank all applicants for their interest; however, only those selected for interviews will be contacted. We are an equal opportunity employer and are committed to creating an inclusive and accessible workplace. We welcome applicants from all backgrounds and experiences. If you require any accommodations during the recruitment process, please contact us at [email protected].

What you’ll do

The Parts Advisor is responsible for assisting customers with parts inquiries, sourcing automotive components, and managing inventory levels. They also ensure the parts department remains organized while facilitating smooth communication between technicians and service staff.

Requirements

Candidates should have previous experience in an automotive parts department and possess strong customer service and organizational skills. Proficiency with computer systems and the ability to perform physical tasks like lifting up to 50 lbs are required.

Benefits

• Health insurance • Dental insurance • Insurance • Flexible schedules • Manufacturer led training • Corporate discount programs • Recognition and rewards programs

Listed skills

• Time management · Preferred
• Customer service · Preferred
• Teamwork · Preferred
• Problem solving · Preferred
• Organization · Preferred
• Attention to detail · Preferred
• Communication · Preferred
• Multitasking · Preferred
• Data entry · Preferred
• Inventory management · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer service
• Automotive parts knowledge
• Inventory management
• Attention to detail
• Time management
• Multitasking
• Computer literacy
• Communication
• Teamwork
• Problem solving
• Organization
• Data entry
• Pallet Jacks
• Professionalism
• Workflow Management
• Strong Work Ethic
• Customer Service
• Confidentiality
• Dealership Management Systems
• Warehousing
• Inventory Control Systems
• Invoicing
• Time Management
• Team Oriented
• Cataloguing
• Greeting Customers
• Detail Oriented

Job areas

• Customer Service & Support
• Retail
• Logistics
• Trades
• Parts Advisor
• Parts Counter Representative
• Shop Sales Assistants
• Parts Salespersons