Parts Advisor - Volvo Cars Surrey

Job summary

The Parts Advisor is responsible for assisting customers and technicians with parts inquiries, sourcing, and ordering while maintaining accurate inventory records. They must ensure the parts department remains organized and efficient while providing exceptional service to all clients.

Job details

The Jim Pattison Auto Group’s relentless commitment to customer satisfaction has allowed us to grow into one of Canada’s largest companies. We encourage career growth and personal development within our company. We are looking for individuals who can contribute to our business operations today and our future growth. We encourage those with the required experience and interest to apply. Introduction The Jim Pattison Auto Group is seeking a personable, thoughtful, and tech-savvy Parts Advisor to be the welcoming face of the Parts Department at our Jim Pattison Volvo Cars Surrey dealership. As the primary point of contact for Parts customers, you’ll play a key role in creating a positive and enjoyable experience. You’ll take pride in delivering exceptional service, staying organized, and ensuring every interaction reflects our strong commitment to our customers. Schedule: This is a full-time, permanent role of 40 hours per week. Pay Range: $45,000 to $55,000 annually, depending on experience About Us A division of the Jim Pattison Group, the Jim Pattison Auto Group was founded in 1961 by Jimmy Pattison, when he purchased a GM franchise. Today, the Jim Pattison Auto Group encompasses 28 locations across Western Canada, representing 16 automotive brands. Customer satisfaction is our priority and it’s accomplished through the strength of our employees. Learn more about us here: https://www.jpautogroup.com/dealership/about.htm A Day in the Life Greet customers professionally and assist with all parts inquiries in person, over the phone, and via email Accurately identify, locate, and source automotive parts using dealership systems and manufacturer catalogues Provide quotes, availability, and delivery timelines for parts to both retail customers and internal service technicians Process parts orders, invoices, returns, and special orders in accordance with dealership procedures Receive, unpack, label, and stock incoming parts shipments while maintaining accurate inventory records Pick and stage parts for the service department in a timely and organized manner Maintain an organized, clean, and efficient parts department and storage area Communicate effectively with technicians, service advisors, and suppliers to ensure smooth workflow and timely repairs Assist in monitoring and managing parts inventory levels and report discrepancies or shortages Ensure all customer and company information is handled with confidentiality and professionalism Contribute to a positive, team-oriented environment within the dealership Perform other duties as assigned What We’re Looking For Previous experience in an automotive parts department or dealership environment is a strong asset Knowledge of automotive parts and systems is highly preferred Strong customer service skills with a professional, friendly, and helpful attitude Excellent attention to detail and accuracy in handling orders and inventory Strong organizational and time management skills with the ability to multitask in a fast-paced environment Comfortable using computer systems, parts catalogues, and dealership management software Reliable, punctual, and team-oriented with a strong work ethic Strong communication skills and ability to work collaboratively with technicians and service staff This is a moderately physical role that requires: Frequent standing and walking throughout the parts department and dealership Regular lifting, carrying, and moving of automotive parts and supplies (up to 50 lbs) Reaching, bending, and shelving inventory items Extended periods working at a computer and parts counter Occasional use of equipment such as parts carts or pallet jacks Working in a fast-paced automotive environment with occasional exposure to garage and warehouse conditions What We Offer Competitive wages Comprehensive benefits package, including health, dental, and insurance Flexible schedules Unlimited opportunities for advancement, growth, and development Manufacturer led training opportunities Access to exclusive corporate discount programs Recognition and rewards programs A great team atmosphere and a positive, supportive working environment How to Apply If this sounds like a great fit, please apply with your resume today! Visit our Careers Page to explore more opportunities: https://www.jpautogroup.com/careers/ This role requires successful candidates to complete a satisfactory Criminal Record Check and submit a satisfactory Driver’s Abstract. We thank all applicants for their interest; however, only those selected for interviews will be contacted. We are an equal opportunity employer and are committed to creating an inclusive and accessible workplace. We welcome applicants from all backgrounds and experiences. If you require any accommodations during the recruitment process, please contact us at careers@jpautogroup.com. We would like to thank all applicants for their interest in this exciting opportunity; however, only those selected for an interview will be contacted directly.

What you’ll do

The Parts Advisor is responsible for assisting customers and technicians with parts inquiries, sourcing, and ordering while maintaining accurate inventory records. They must ensure the parts department remains organized and efficient while providing exceptional service to all clients.

Requirements

Candidates should have previous experience in an automotive parts department or dealership environment and possess strong customer service skills. Proficiency with computer systems and the ability to perform physical tasks like lifting up to 50 lbs are required.

Benefits

• Health insurance
• Dental insurance
• Insurance
• Flexible schedules
• Manufacturer led training
• Corporate discount programs
• Recognition and rewards programs

Listed skills

• Customer service · Preferred
• Inventory management · Preferred
• Communication · Preferred
• Time management · Preferred
• Attention to detail · Preferred
• Multitasking · Preferred
• Teamwork · Preferred
• Problem solving · Preferred
• Organization · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Automotive parts knowledge
• Customer service
• Inventory management
• Parts sourcing
• Communication
• Time management
• Attention to detail
• Computer literacy
• Multitasking
• Teamwork
• Problem solving
• Organization
• Invoicing
• Workflow Management
• Strong Work Ethic
• Detail Oriented
• Warehousing
• Technical Acumen
• Franchising
• Professionalism
• Customer Service
• Time Management
• Confidentiality
• Business Operations
• Team Oriented
• Greeting Customers
• Pallet Jacks
• Inventory Control Systems
• Cataloguing
• Dealership Management Systems

Job areas

• Retail
• Customer Service & Support
• Logistics
• Transportation
• Parts Advisor
• Parts Counter Representative
• Shop Sales Assistants
• Parts Salespersons

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