Product Advisor - Volkswagen Surrey

Jim Pattison Volkswagen Surrey is looking for a motivated, customer-focused, and tech-savvy individual to join our team as a Product Advisor. We are seeking someone who enjoys connecting with people, delivering exceptional service, and building lasting customer relationships while working toward personal and team goals. Whether you already have experience in automotive sales or are interested in starting a career in the industry, this is a great opportunity to grow with a respected automotive brand. We welcome individuals who are driven, reliable, personable, and eager to learn. With the right attitude and dedication, we will provide the training and support you need to succeed in the automotive business. A day in the Life As a Product Advisor, you will act as the consultant who will be responsible for guiding customers through the entire vehicle purchase journey, while delivering a premium customer experience aligned with the Volkswagen brand. Welcome and assist customers in a professional and engaging manner, both in store and through phone and online inquiries. Build rapport with customers to understand their needs and recommend suitable vehicle options. Conduct vehicle presentations and test drives. Present pricing, financing options, and assist in structuring deals in collaboration with management. Maintain accurate and consistent follow up using CRM tools to manage leads and customer relationships. Coordinate vehicle deliveries and ensure a seamless handover experience. Continuously develop product knowledge and stay up to date on OEM features, technology, and market trends. Contribute to team success by maintaining a positive attitude and strong work ethic. Success in this role comes from consistent effort, strong follow up habits, and the ability to build trust with customers. What We're Looking For High school diploma or equivalent required. Eligible to obtain a VSA license. Must be available all days of the week, including evenings and weekends. Shifts will average 40 hours per week. Strong work ethic with a high level of energy and motivation to succeed. Excellent communication and interpersonal skills. Customer focused mindset with the ability to build rapport and trust. Highly organized with the ability to multi task and follow up consistently. Positive attitude and willingness to learn in a fast paced sales environment. Previous sales or customer service experience is a strong asset, but not required. What We Offer Competitive compensation plan with commission and bonus opportunities. We have premium products with highly effective prices at our high-volume location. Career growth opportunities within a large and well-established automotive group. Manufacturer and in-house training are provided. Exclusive access to vendor promotions, offers and purchase programs. Recognition and rewards program. Comprehensive benefits package. Amazing colleagues, great working environment, and a team building culture! How to Apply If this sounds like a great fit, please apply with your resume today! Visit our Careers Page to explore more opportunities: https://www.jpautogroup.com/careers/ This role requires successful candidates to submit a satisfactory Driver’s Abstract. We thank all applicants for their interest in this opportunity; however, only those selected for an interview will be contacted. We are an equal opportunity employer and are committed to creating an inclusive and accessible workplace. We welcome applicants from all backgrounds and experiences. If you require any accommodations during the recruitment process, please contact us at [email protected].

The Product Advisor guides customers through the entire vehicle purchase journey, from initial inquiry to final delivery. They are responsible for building rapport, conducting test drives, and collaborating with management to structure financing deals.

Candidates must hold a high school diploma or equivalent and be eligible to obtain a VSA license. Strong communication skills, a customer-focused mindset, and the ability to work flexible shifts including evenings and weekends are required.

• Competitive compensation plan • Commission opportunities • Bonus opportunities • Career growth opportunities • Manufacturer training • In-house training • Vendor promotions • Purchase programs • Recognition and rewards program • Comprehensive benefits package

• Time managementPreferred
• Customer servicePreferred
• SalesPreferred
• CommunicationPreferred

Identified from the job description. Confirm important requirements above.

• Customer service
• Sales
• Communication
• Interpersonal skills
• Relationship building
• CRM tools
• Vehicle presentation
• Test driving
• Financing
• Negotiation
• Time management
• Multi-tasking
• Product knowledge
• Lead management
• Professionalism
• Product Knowledge
• Rapport Building
• Positivity
• Willingness To Learn
• Strong Work Ethic
• Automotive Sales
• Customer Relationship Management
• Management
• Customer Service
• Interpersonal Communications
• Market Trend
• Multitasking
• Presentations
• Relationship Building
• Team Building
• Technical Acumen

• Sales
• Retail
• Customer Service & Support
• Product Advisor
• Retail Sales Consultant
• Shop Sales Assistants
• Retail Salespersons

Minimum education

High school

Minimum experience

0+ years

Posting language

English

Working hours

40 hours per week