Service Appointment Coordinator - Audi Edmonton North

Introduction The Jim Pattison Auto Group has an exciting opportunity for a Service Appointment Coordinator to join our Audi Edmonton North dealership. In this role, you will play a key part in supporting our Service Department by efficiently managing appointment scheduling, coordinating customer communications, and ensuring a seamless service experience from first contact to vehicle delivery. As a Service Appointment Coordinator, you take pride in delivering exceptional customer interactions and contributing to an outstanding service experience that reflects our strong commitment to customer satisfaction. Schedule: This is a full-time, permanent position, with 40 hours per week. The regular hours are Monday to Friday, 9:00 a.m. to 6:00 p.m. This role reports to the Service Manager of the dealership. About Us A division of the Jim Pattison Group, the Jim Pattison Auto Group was founded in 1961 by Jimmy Pattison, when he purchased a GM franchise. Today, the Jim Pattison Auto Group encompasses 28 locations across Western Canada, representing 16 automotive brands. Customer satisfaction is our priority and it’s accomplished through the strength of our employees. Learn more about us here: https://www.jpautogroup.com/dealership/about.htm A Day in the Life Schedule and confirm service appointments accurately and efficiently across phone, email, and online channels Greet customers in a warm, professional manner and gather vehicle and service information prior to arrival Coordinate with Service Advisors to ensure appointment slots align with shop capacity and technician availability Follow up with customers regarding appointment reminders, service updates, and vehicle status Manage the service drive schedule to optimize workflow and minimize customer wait times Liaise with the Parts Department to confirm parts availability ahead of scheduled appointments Maintain accurate customer and vehicle records within the dealership management system Handle customer inquiries, concerns, and escalations with professionalism and a solutions-focused approach Support the Service team with administrative tasks as required to maintain smooth daily operations Follow all company policies, procedures, and safety standards Ensure a high degree of confidentiality with company and customer information Participate in maintaining a supportive and engaging working environment What We're Looking For Previous experience in a customer facing, administrative, or automotive service role is preferred Experience with dealership management systems or scheduling software is an asset Exceptional communication and interpersonal skills, both verbal and written Strong organizational skills with the ability to manage multiple tasks and priorities in a fast-paced environment Detail oriented with a high degree of accuracy in data entry and record keeping Ability to remain calm, professional, and focused under pressure Ability to work effectively both independently and as part of a team Reliable, punctual, and dependable A valid BC Driver's License is required How to Apply If this sounds like a great fit, please apply with your resume today! Visit our Careers Page to explore other opportunities: https://www.jpautogroup.com/careers/ This role requires successful candidates to submit a satisfactory Driver’s Abstract. We thank all applicants for their interest; however, only those selected for interviews will be contacted. We are an equal opportunity employer and are committed to creating an inclusive and accessible workplace. We welcome applicants from all backgrounds and experiences. If you require any accommodations during the recruitment process, please contact us at [email protected].

The Service Appointment Coordinator manages service scheduling, coordinates customer communications, and ensures a seamless service experience from initial contact to vehicle delivery. They also liaise with the Parts Department and Service Advisors to optimize shop workflow and maintain accurate vehicle records.

Candidates should have previous experience in a customer-facing, administrative, or automotive service role. Strong communication, organizational skills, and a valid driver's license are required for this position.

• Time managementPreferred
• Customer servicePreferred
• TeamworkPreferred
• Problem solvingPreferred
• Attention to detailPreferred
• CommunicationPreferred
• Data entryPreferred

Identified from the job description. Confirm important requirements above.

• Customer service
• Appointment scheduling
• Communication
• Data entry
• Organizational skills
• Time management
• Administrative support
• Problem solving
• Interpersonal skills
• Attention to detail
• Professionalism
• Teamwork
• Record keeping
• Record Keeping
• Workflow Management
• Organizational Skills
• Administrative Functions
• Valid Driver's License
• Automotive Services
• Customer Service
• Confidentiality
• Customer Communications Management
• Data Entry
• Dealership Management Systems
• Franchising
• Interpersonal Communications
• Operations
• Safety Standards
• Scheduling
• Setting Appointments
• Greeting Customers
• Customer Inquiries
• Detail Oriented

• Customer Service & Support
• Administrative
• Retail
• Service Appointment Coordinator
• Customer Service Supervisor
• Sales and Marketing Managers
• First-Line Supervisors of Office and Administrative Support Workers

Minimum experience

0+ years

Posting language

English

Working hours

40 hours per week