Service Coordinator - Lexus Victoria

Jim Pattison Lexus Victoria has a new opportunity for a Service Coordinator to join our team! Overview: Reporting to the Service Manager you will be passionate about providing an exceptional customer experience for our clients. The Service Coordinator is responsible for greeting all service customers, directing them to the appropriate team members while providing an exceptional customer experience for our clients. Responsibilities: Our Service Coordinator is responsible for providing our customers with a welcoming first impression while completing the following duties: Answering calls and returning missed calls promptly and courteously. Attend and complete training courses directed by management. Taking payments from customers, issuing receipts, and closing work orders. Submit warranty claims and create cases as per manufacture policy and guidelines. Maintain service appointment system and assist the service department by performing clerical or secretarial tasks. What we value: Previous Customer Service experience is considered an asset. High School Diploma or equivalent. Proficient in Microsoft Office Applications (Word, Excel, Outlook). Experience with CDK System an asset. Excellent customer service skills with positive and courteous telephone etiquette. Strong organizational and time management skills. Ability to multi-task without compromising on quality. Extremely dependable and punctual. Ability to prioritize tasks according to importance in a fast-paced environment. Excellent verbal and written communication skills. Ability to interact professionally with both co-workers and our guests. Data entry skills. What we offer: Competitive wages. Exclusive discount offers. Comprehensive benefits package. Recognition and rewards program. From Customer Service to Administration, we have opportunities for growth and development. Amazing colleagues and a great working environment. If you like to set yourself apart with a challenging opportunity, we would like to hear from you. How to Apply If this sounds like a great fit, please apply with your resume today! Visit our Careers Page to explore more opportunities: https://www.jpautogroup.com/careers/ This role requires successful candidates to complete a satisfactory Driver’s Abstract. We thank all applicants for their interest; however, only those selected for interviews will be contacted. We are an equal opportunity employer and are committed to creating an inclusive and accessible workplace. We welcome applicants from all backgrounds and experiences. If you require any accommodations during the recruitment process, please contact us at [email protected].

The Service Coordinator is responsible for greeting customers, managing service appointments, and providing an exceptional client experience. Additional duties include processing payments, issuing receipts, and submitting warranty claims according to manufacturer guidelines.

Candidates must have a high school diploma or equivalent and proficiency in Microsoft Office applications. Strong organizational, communication, and customer service skills are required to succeed in this fast-paced environment.

• Competitive wages • Exclusive discount offers • Comprehensive benefits package • Recognition and rewards program • Opportunities for growth and development

• Time managementPreferred
• Customer servicePreferred
• Microsoft ExcelPreferred
• Microsoft OfficePreferred
• Data entryPreferred
• Microsoft WordPreferred
• Microsoft OutlookPreferred

Identified from the job description. Confirm important requirements above.

• Customer service
• Telephone etiquette
• Microsoft Office
• Word
• Excel
• Outlook
• CDK System
• Data entry
• Organizational skills
• Time management
• Multi-tasking
• Communication skills
• Warranty claims
• Clerical tasks
• Payment processing
• AWS Cloud Development Kit (CDK)
• Professionalism
• Issuing Receipts
• Microsoft Excel
• Clerical Works
• Customer Service
• Communication
• Data Entry
• Microsoft Outlook
• Multitasking
• Telephone Skills
• Time Management
• Setting Appointments
• Prioritization

• Customer Service & Support
• Administrative
• Retail
• Transportation
• Service Coordinator
• Administrative Clerk / Coordinator
• General Office Clerks
• Secretaries and Administrative Assistants, Except Legal, Medical, and Executive

Minimum education

High school

Minimum experience

0+ years

Posting language

English

Working hours

40 hours per week