Front Desk Supervisor

Job summary

The supervisor coordinates front desk activities, manages staff schedules, and ensures high-quality customer service delivery. They are responsible for handling guest complaints, managing reservations, and overseeing the operation of computer systems and equipment.

Job details

Overview Languages English Education Secondary (high) school graduation certificate Experience 1 year to less than 2 years On site Work must be completed at the physical location. There is no option to work remotely. Work setting Hotel, motel, resort Responsibilities Tasks Co-ordinate activities with other work units or departments Establish work schedules and procedures Perform same duties as workers supervised Prepare and submit reports Resolve work problems, provide technical advice and recommend measures to improve productivity and product quality Assist clients/guests with special needs Co-ordinate, assign and review work Maintain operation of computer systems, equipment, machinery and arrange repair work to ensure business continuity and customer service delivery Requisition materials and supplies Respond to complaints of guests Register arriving guests and assign rooms Receive and deliver items and messages for guests Prepare and submit progress and other reports Perform front desk duties Confirm transportation and accommodation reservations Receive payment for goods or services Supervision Staff in various areas of responsibility Experience and specialization Computer and technology knowledge MS Outlook Additional information Work conditions and physical capabilities Attention to detail Large workload Tight deadlines Work under pressure Personal suitability Accurate Client focus Dependability Efficient interpersonal skills Excellent oral communication Excellent written communication Flexibility Initiative Interpersonal awareness Judgement Organized Team player Benefits Health benefits Dental plan Health care plan Financial benefits Bonus Gratuities Group insurance benefits Life insurance Other Benefits On-site housing options Employment groups This employer promotes equal employment opportunities for all job applicants, including those self-identifying as a member of these groups: Support for newcomers and refugees Supports newcomers and/or refugees with foreign credential recognition Support for youths Offers mentorship, coaching and/or networking opportunities for youth Support for Indigenous people Develops and maintains relationships with indigenous communities, indigenous-owned businesses and organizations

What you’ll do

The supervisor coordinates front desk activities, manages staff schedules, and ensures high-quality customer service delivery. They are responsible for handling guest complaints, managing reservations, and overseeing the operation of computer systems and equipment.

Requirements

Candidates must have a high school diploma and between one to two years of relevant experience. Proficiency in MS Outlook and strong interpersonal and communication skills are required.

Benefits

• Health Benefits • Dental Plan • Health Care Plan • Bonus • Gratuities • Group Insurance Benefits • Life Insurance • On-site Housing Options

Listed skills

• Time management · Preferred
• Organization · Preferred
• Attention to detail · Preferred
• report preparation · Preferred
• Guest Relations · Preferred
• scheduling · Preferred
• interpersonal communication · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Staff Supervision
• Scheduling
• Guest Relations
• Complaint Resolution
• MS Outlook
• Computer Systems Operation
• Report Preparation
• Interpersonal Communication
• Attention To Detail
• Time Management
• Client Focus
• Organization

Job areas

• Hospitality
• Management & Leadership
• Customer Service & Support
• Administrative