General Manager

Job summary

The General Manager is responsible for the full operational oversight of the venue, driving financial performance and brand growth. Key duties include leading the team, managing guest experiences, and executing event programming to establish the pub as a premier sports destination.

Job details

General Manager, Gibbons Irish Pub Vancouver, BC The MRG Group Who We Are: They say you can’t buy happiness, but you can buy a round at Gibbons - and that’s pretty close. An elevated pub without the fuss: solid pours, honest food, and a welcoming room full of friends you haven’t met yet. From the first whistle to last call, Gibbons is where the neighbourhood comes together. Sláinte. Founded in 2008, The MRG Group is Canada’s largest independent entertainment company, specializing in live entertainment, hospitality, ticketing, travel, and digital media. Who You Are: As the General Manager, you are the primary leader of the venue - responsible for driving excellence, financial performance, and brand growth. You hold full operational oversight across Front of House (FOH) and set the tone for workplace culture and service standards. Reporting to the Regional General Manager, you will be a central driver of this role involved in bringing this concept to life in Vancouver. You will establish the venue as the ultimate destination for major sporting events - from NHL, CFL, and NFL match-ups to Premier League soccer. You possess the energy to curate high-impact game-day atmosphere, ensure multi-screen AV programming, and build strategic fan-club partnerships while maintaining the authentic warmth of your local pub environment. We are looking for the right individual to join us prior to open to help build our team, shape our upcoming launch, and champion the MRG values we live by every day. Anticipated Venue Opening November 2026 What You’ll Do: Leadership & Team Alignment: Lead by example and foster a positive culture that aligns with MRG's brand and values while encouraging teamwork and collaboration. Conduct daily huddles with floor leaders and employees to mentor, support, and evaluate performance. Identify training needs and professional growth by assigning staff to appropriate functions and holding them accountable to expectations with the support of senior leadership and shared services. Operational Excellence: Assist with daily operations, including scheduling suggestions, timecard approvals, and maintaining operational standards. Fill out nightly reports thoroughly and with detail, ensuring accurate and comprehensive documentation of daily operations. Work closely with culinary teams to ensure product consistency, and manage shipping and receiving schedules for supplies. Always working in the best interest of & promoting a positive reputation of The MRG Group, its employees, clients, reps and suppliers. Event & Programming Execution: Participate in development of 6-pack creation as it aligns with the vision of the business. Support the execution of large party events and venue buyouts, ensuring top service. Execute activations and programming created by sales and marketing teams to drive business. Guest Engagement: Create Positive Shareable Experiences by maintaining high service standards during peak times and actively engaging with guests to exceed their expectations, reflecting the commitments made by outreach teams and senior management. Gather and respond-to guest feedback to make active and continuous improvements. Health & Safety: Ensure the health and safety of all staff and guests, and act as the key contact for inspections, WSIB procedures, and related audits. Collaborate with the facility team to ensure maintenance and repair of equipment and services. What We’re Looking For: Valid Serving It Right Certificate required. Minimum 1-3 years of experience in a similar role in Hospitality / Food and Beverage. Effectively communicate orally and in writing. A proven track record of hiring, training and developing engaging team members. Experience using POS and other hospitality software systems. Previous use of Square & OpenTable is an asset (training provided). Strong problem solving and organizational skills, with a high degree of professionalism. Experience leading a team with the ability to hire, coach, delegate, and support. Demonstrated ability to operate a profitable hospitality business (P&L accountability, labour management, food and beverage costs of goods and meeting sales targets). Flexibility with evening, weekend, and holiday availability. What’s In It For You? Competitive compensation, including base salary plus gratuity tips and performance-based incentives. Opportunities for growth in a dynamic, fast-paced organization. A collaborative culture that celebrates creativity and innovation. Access to unique experiences across The MRG Group’s diverse portfolio. Our Commitment The MRG Group is committed to diversity, equity, and inclusion. We encourage applicants from all backgrounds to apply. If you require accommodation during the recruitment process, please contact us. We thank all applicants for their interest. Only those selected for an interview will be contacted.

What you’ll do

The General Manager is responsible for the full operational oversight of the venue, driving financial performance and brand growth. Key duties include leading the team, managing guest experiences, and executing event programming to establish the pub as a premier sports destination.

Requirements

Candidates must have 1-3 years of hospitality management experience and a valid Serving It Right Certificate. Proficiency in POS systems like Square and OpenTable, along with a proven track record in P&L management and team development, is required.

Benefits

• Competitive Compensation • Base Salary • Gratuity Tips • Performance-based Incentives • Opportunities For Growth • Access To Unique Experiences

Listed skills

• Problem solving · Preferred
• Team Leadership · Preferred
• Inventory management · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Operational Oversight
• Financial Performance
• Team Leadership
• P&L Accountability
• Labour Management
• Staff Training
• Guest Engagement
• Event Execution
• Problem Solving
• Organizational Skills
• POS Systems
• Square
• OpenTable
• Health & Safety Compliance
• Inventory Management
• Strategic Partnerships

Job areas

• Hospitality
• Food & Beverage
• Management & Leadership
• Customer Service & Support
• Sports & Recreation