Specialist 1, Change Management LDG

Job summary

The specialist leads the implementation and adoption of provincial digital services like eReferral and Central Intake within the Ontario East Region's acute care sector. They act as a coach to clinicians and administrative staff to ensure operational needs are integrated into system design and digital transformation.

Job details

Position Information The Change Management Specialist is a member of the Local Delivery Group (LDG) Program and plays a key role in the successful implementation and adoption of provincial digital services - specifically eReferral and Central Intake - across the Acute Care sector within the Ontario East Region. Applying a structured change management approach and methodologies, the incumbent promotes partner awareness and education of the solutions and benefits of digital services. This role acts as a primary point of contact and visible coach to physicians/clinicians and administrative staff and supports meaningful engagement and participation to ensure local clinical, operational and digital needs are incorporated into both process and system design. The incumbent supports large-scale, multi-site digital health transformation, to align work across digital health priorities and harmonize the models of change, facilitate corporate change and communication of the digital services, and collaborate with regional and provincial partners to advance adoption and benefits realization. Rotation/Shifts Days, 8 hour shifts. For information purposes only - The Hospital reserves the right to change. Basic Requirements Four (4) year Undergraduate degree in Administration, Healthcare Administration, Business Administration, IT or a related discipline; Five (5) years experience in supporting digital health initiatives or within a healthcare capacity; One (1) year of leadership experience; Demonstrated experience in supporting large scale, multi-site digital health or technology transformation initiatives; Previous experience with enabling technologies and digital health within Ontario; Strong understanding of change management principles, methodologies and best practices, with the ability to lead, facilitate and support organizational change initiatives; Excellent relationship building, collaboration, engagement, conflict resolution, negotiation and mediation skills; Strong communication (written and oral), active listening and interpersonal skills Strong analytical, systematic problem-solving and critical thinking skills, with the ability to challenge existing approaches, identify innovative solutions, and maintain a high level of attention to detail; Ability to manage frequent, competing demands of multiple stakeholders in a diverse, fluid environment Demonstrated ability to deliver training on digital health technologies Sound technical knowledge to support digital interoperability services across different referral management solutions Well versed in virtual meeting tools (Zoom, Teams), computers and basic troubleshooting Demonstrated track record as a change agent, successfully leading and influencing change initiatives to achieve organizational objectives and sustained adoption. Preferred Qualifications Change Management Professional certification (e.g,. Prosci/ADKAR or equivalent); Project Management training/certification; Experience implementing eReferral digital tools and working with EMRs and/or HIS (Ocean eReferral, Accuro, OscarPro, PS Suite, Epic, Oracle preferred); Experience in data reporting/management, evaluation, research and measurement of adoption; Understanding of clinical processes in acute/specialist care; Interested? Apply today! If you are passionate about what you do, motivated by improving the health of the community, excited by leading-edge medical technology, and as committed to excellence, quality and patient safety as we are, we would like to hear from you. Please submit an on-line application for the position you are interested in. We thank all those who apply but only those selected for further consideration will be contacted. The Ottawa Hospital is an equal opportunity employer and is committed to providing an inclusive work environment. Candidates are encouraged to request accommodations throughout all stages of the recruitment process. These accommodation requests will be kept confidential. To request an accommodation or if you have any questions regarding accessibility, please contact [email protected].

What you’ll do

The specialist leads the implementation and adoption of provincial digital services like eReferral and Central Intake within the Ontario East Region's acute care sector. They act as a coach to clinicians and administrative staff to ensure operational needs are integrated into system design and digital transformation.

Requirements

Requires a bachelor's degree in Administration, IT, or a related field with five years of experience in digital health and one year of leadership experience. Candidates must demonstrate expertise in change management methodologies and the ability to manage multi-site technology transformations.

Listed skills

• Change Management · Preferred
• Problem solving · Preferred
• Negotiation · Preferred
• Project management · Preferred
• Relationship Building · Preferred
• Conflict Resolution · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Change Management
• Digital Health Transformation
• Stakeholder Engagement
• Relationship Building
• Conflict Resolution
• Negotiation
• Analytical Thinking
• Problem Solving
• Training Delivery
• Interoperability Services
• Project Management
• Clinical Process Optimization

Job areas

• Healthcare
• Management & Leadership
• Technology
• Consulting
• Administrative