Manager, Client Services (Residential Supports)

Hamilton, ON
On-site
Posted Sep 17, 2026
1 position

$72,000–$80,000 / year

Opens an external site

Employment type: Full-time
Experience level: Senior · 5+ years
Minimum education: Bachelor’s degree
Posting language: English
Working hours: 40 hours per week

Job summary

The Manager, Client Services provides leadership and oversight for the organization's Group Living Residential Portfolio. They are responsible for managing program staff, ensuring quality service delivery, and maintaining compliance with internal and external reporting requirements.

Job details

Our client is a collaborative not-for-profit organization that is a leading provider in the developmental services sector, dedicated to helping individuals achieve their full potential, be included in the community and build great lives. The organization is looking for passionate people to join their vision and mission! Are you passionate about organizational success? The Pod Group is partnering with this amazing organization to place a resourceful, hands-on, and organized individual to fulfill the role of a Manager, Client Services (Residential Supports). WHY YOUR ROLE MATTERS🔍 As the Manager, Client Services (Residential Supports), you will provide oversight and be responsible for the overall management of the organization's Group Living Residential Portfolio. This is a rewarding opportunity to be part of a dedicated team making a real difference in the community. If you are a compassionate, motivated, and strategic professional looking for purpose-driven work, we want to hear from you. HOW YOU WILL MAKE AN IMPACT🎯 Provide leadership, management and oversight to a team of Direct Support Facilitators, responding to inquiries, requests/concerns, and address and resolve issues when supporting staff. Ensure performance management protocols are adhered to in relation to the responsibilities and requirements of the employee’s position. Develop, maintain and promote a high level of quality service delivery. Lead and supervise the program staff. Ensure programs meet all internal and external reporting requirements. Manage day-to-day administration of the programs. Provide enhanced program development, planning and evaluation. Promote community and stakeholder engagement. Have working knowledge of the Employment Standards Act, applicable labour laws and Collective Agreements. WHAT YOU WILL BRING🎓 Degree or diploma in Developmental Services, Social Services, or Management, or equivalent education and experience. Previous experience working with people with special needs. Minimum 5 years experience in a management, supervisory or team leadership role. Demonstrated experience developing and implementing dynamic and engaging programs for and with people with special needs. Highly skilled in client/family liaison and stakeholder engagement. Excellent interpersonal and communication skills (both verbal and written). Knowledge of relevant legislation in Developmental Services as well as demonstrated experience with Quality Assurance Measures. Previous experience managing in a unionized environment is preferred. A commitment to inclusion and empowerment for people with special needs. A valid driver’s license and access to reliable transportation. Proof of Full COVID-19 Vaccination. Fluency in a language other than English is an asset. OUR COMMITMENT TO EDIB The success of an organization stems from a team that is aligned with its mission and vision, where decisions are made in the best interests of the clients they serve and the marginalized and vulnerable populations across our communities. Through this effort, all team members embrace their roles in the organization with respect and dignity for all stakeholders. Through these partnerships, everyone is focused on ensuring a commitment and responsibility toward anti-racism, anti-oppression, equity, diversity, inclusivity, and belonging. OUR PARTNERSHIP - THE POD GROUP The Pod Group (PG) connects candidates with amazing career opportunities in Ontario! We collaborate extensively with not-for-profit and community-based organizations, including health, social services, developmental, housing, mental health, and community health care. We promote a unique candidate experience that integrates equity, diversity, inclusion and belonging in our engagement with candidates. Our recruitment strategy focuses on learning more about your career goals and aligning your passion with mission-driven work. We thank you for your interest in applying! Salary: $72,000 CAD to $80,000 CAD Annually Vacancy: Current Opening

What you’ll do

Requirements

Candidates must possess a degree or diploma in Developmental Services, Social Services, or Management, along with at least 5 years of experience in a supervisory or leadership role. Proficiency in relevant legislation, quality assurance measures, and experience working with individuals with special needs are required.