Ontario Works Casemanager

Job summary

Develop and implement individualized case plans to help individuals and families achieve life stabilization, financial independence, and employability goals. Coordinate services, make referrals, advocate for clients, and apply sound decisions within applicable legislation and policy.

Job details

Job Opening CUPE 1287 Job Title : Ontario Works Casemanager Job Opening Id : 46436 # Required : 1 Business Unit : Community Services Division : SAEO Worksite: : Port Colborne SAEO Office Standard Hours : 35.00 / week Full/Part Time : Full-Time Regular/Temporary: : Temporary Salary Grade : 14 Salary Range : $ 37.87 - $ 40.44 Post Date : 2026-10-22 Close Date : 2026-10-28 Location Location: Port Colborne, ON Temporary Duration Approximate Duration: 3 to 6 months The length of the contract is based on when the position will be awarded. Division SAEO Job Description JOB SUMMARY Working as part of a client-centered team, the Ontario Works Casemanager assists individuals and families in the Niagara Region access the supports and services they need to achieve life stabilization goals, including financial independence and employability. This involves a person-centred approach to develop and implement individualized case plans, coordinating services, making referrals to supporting agencies, and advocacy. This position applies critical decision making principles within a complex legislative and policy environment. Qualifications EDUCATION Completion of a university degree program, preferably with a Social Science or Social Work-related discipline, or, an equivalent combination of education, training, and experience Additional training such as de-escalation, effective communication, crisis intervention, naloxone, poverty reduction, sensitivity training and Diversity, Equity and Inclusion (or related) is preferred KNOWLEDGE/EXPERIENCE Over 2 years of experience in casemanagement and assessment in a human/social service environment Knowledge of applicable legislation, employment assistance programs, policies, guidelines and frameworks (i.e. Ontario Works Act, regulations and directives, Municipal Freedom of Information and Protection of Privacy Act, etc) Experience working with provincial databases and related systems (i.e. SAMS, HIFIS) is strongly preferred Knowledge and understanding of local community resources and their programs Experience providing person-centered, DEI informed services and supports to individuals with varying experiences and identities Experience working collaboratively with diverse communities, groups and organizations with knowledge, experience and commitment to equal access, equity and diversity Knowledge and experience in addictions, mental health, concurrent disorders, trauma, poverty, and gender-based violence is preferred Experience dealing with highly sensitive and confidential information Skills Excellent interpersonal, communication (oral and written) and teamwork skills to relate to individuals, families, peers, and other community partners in a calm and professional manner Excellent analytical, problem solving, organizational, critical thinking, and time management skills Ability to analyze and assess individuals employability and financial resources for the purpose of financial eligibility and appropriate referrals Effective notation and computer skills (Microsoft office, databases) to complete documentation and related administrative duties Strong advocacy, coaching, collaboration, de-escalation, mediation, and negotiation skills Ability to handle sensitive and/or confidential information with diplomacy, tact, and discretion Demonstrated ability to form relationships and build rapport with individuals and families based on trust and empowerment Fluency in other languages is an asset Ability to adapt to a fast changing environment Demonstrates culturally sensitive approaches and strategies with diverse populations SPECIAL CONDITIONS Must maintain ability to travel in a timely manner to other offices, work locations or sites as authorized by the Corporation for business reasons. Shift Information Currently scheduled 8:30a.m. - 4:30p.m. Monday to Friday About Us Niagara Region serves a diverse urban and rural population of more than 475,000 and is focused on building a strong and prosperous Niagara. Working collaboratively with 12 local area municipalities and community partners, the Region delivers high-quality programs and services that support the well-being of individuals, families and communities. Nestled between Lakes Erie and Ontario, the Niagara peninsula is home to fertile agricultural land, the majesty of Niagara Falls, vibrant modern cities, Canada’s most developed wine industry, and communities rich in history, recreation and culture. With a temperate climate, breathtaking countryside and easy access to neighbouring New York State, Niagara attracts more than 14 million visitors each year, along with new residents and businesses. Niagara Region values diversity in background and experience and is committed to building an inclusive workforce that reflects the community it serves, strengthening programs and services across Niagara. While specific qualifications are important for certain roles, we invite individuals from diverse backgrounds to apply. Our recruiters will evaluate your suitability for the role. Closing Statement Uncover the wonder of the Niagara Region and join a team dedicated to meeting tomorrow’s challenges TODAY! Let us know why you would be an excellent team member by submitting your online application. We thank all candidates for their interest however, only those candidates selected for an interview will be contacted. We confirm that we do not use AI in screening of applicants, and this position is an existing vacancy. If You Require An Accommodation For The Application Process In Accordance With The Ontario Human Rights Code And The Accessibility For Ontarians With Disabilities Act , The Alternate Formats For Contacting Us Are As Follows Email: myhr@niagararegion.ca Phone: 905-980-6000 or 1-800-263-7215 Bell Relay: 1-800-855-0511 In-person: Sir Isaac Brock Way, Thorold, ON L2V 4T7 – Human Resources Department

What you’ll do

Develop and implement individualized case plans to help individuals and families achieve life stabilization, financial independence, and employability goals. Coordinate services, make referrals, advocate for clients, and apply sound decisions within applicable legislation and policy.

Requirements

Requires a university degree, preferably in social science or social work, or an equivalent combination of education, training, and experience, along with more than two years of case management and assessment experience in a human or social services setting. Candidates should understand relevant legislation, employment assistance programs, community resources, and person-centered, culturally sensitive service, and have strong communication, assessment, documentation, and problem-solving skills.

Listed skills

• Time management · Preferred
• Teamwork · Preferred
• Problem solving · Preferred
• Organization · Preferred
• case management · Preferred
• Documentation · Preferred
• Communication · Preferred
• Critical Thinking · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Case Management
• Client Assessment
• Person-Centered Service
• Communication
• Teamwork
• Analytical Thinking
• Problem Solving
• Organization
• Critical Thinking
• Time Management
• Financial Eligibility Assessment
• Documentation
• Advocacy
• De-escalation
• Mediation
• Cultural Sensitivity

Job areas

• Social Services
• Government & Public Sector

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