Tenant Support Representative

Job summary

Provide tenant services including subsidy eligibility determination, rent calculations, and maintenance coordination for Niagara Regional Housing units. Manage tenancy administration and support tenants with rent-related inquiries using Yardi software.

Job details

Approximate Duration: 18 months This position currently falls within our hybrid model, allowing the employee to typically work a minimum of 50% of your time at your regular work location and the other 50% of time at home. Job Summary Responsible for the provision of effective and timely tenant services including determining on-going eligibility for subsidy, annual and interim rent calculations, receiving and coordinating logistics for maintenance repairs, preparing invoices for payment, assisting and supporting tenants with rent and tenancy related questions, and completing tenancy administration for approximately 3,026 of the owned Niagara Regional Housing units while working within Yardi property management software. Education 2-year post-secondary diploma in Office Administration, Business or other related field Skills Microsoft Office capability, including MS Word, Excel Excellent organizational and phone skills Excellent verbal and written communication skills Excellent social skills and an ability to effectively manage and build relationships with difficult clients Ability to work in a fast-paced environment with shifting priorities and timelines Ability to work independently with minimal supervision and in a team environment within tight deadlines Knowledge of various legislation, including Residential Tenancies Act, Building Code and Housing Services Act is preferred Bilingual English and French is considered an asset Special Conditions Must possess knowledge of various government and private pensions and benefits and other sources of income for tenants In accordance with the Corporate Criminal Record Check Policy, the position requires the incumbent to undergo a Criminal Records Check and submit a Canadian Police Clearance Certificate How to Apply To view the full job description and requirements, visit our Careers page - Job Opening # 46126. Let us know why you would be an excellent team member by submitting your online application no later than September 17, 2026, before midnight by visiting our ‘Careers’ page on our website. We thank all candidates for their interest however, only those candidates selected for an interview will be contacted.

What you’ll do

Provide tenant services including subsidy eligibility determination, rent calculations, and maintenance coordination for Niagara Regional Housing units. Manage tenancy administration and support tenants with rent-related inquiries using Yardi software.

Requirements

Requires a 2-year post-secondary diploma in Office Administration, Business, or a related field. Candidates should have proficiency in MS Office and knowledge of housing legislation and government pension sources.

Listed skills

• Time management · Preferred
• French · Preferred
• Teamwork · Preferred
• written communication · Preferred
• Microsoft Excel · Preferred
• Microsoft Word · Preferred
• English · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Microsoft Word
• Microsoft Excel
• Organizational Skills
• Phone Skills
• Verbal Communication
• Written Communication
• Relationship Management
• Time Management
• Independent Work
• Teamwork
• Yardi Property Management Software
• English
• French

Job areas

• Government & Public Sector
• Customer Service & Support
• Administrative
• Social Services