Kettle Coordinator - Fort McMurray

Who We Are For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here. Mission Statement The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world. Job Description: POSITION PURPOSE SUMMARY: The Salvation Army Christmas Kettle Campaign is part of a century old tradition to contribute towards building strong communities by helping TSA to give hope to other. Kettle Coordinator II position is a short-term contract position. The incumbent is responsible for oversight of several Christmas Kettle locations in a given geographical zone area. Zone locations include shopping malls, grocery stores and retail outlets. ACCOUNTABILITIES: Promote, co-ordinate and oversee kettle locations in Fort McMurray Responsible for arranging the delivery and pick-up of kettles to/from sites daily, ensuring the security of donations. Coordinate the schedule for kettle volunteers and respond to emergency absences, etc. Make rounds at kettle locations to ensure kettle is staffed as per policy. Fill in as necessary at kettles to cover breaks or late arrivals, etc. Ensure that kettle locations have adequate supplies of literature, giveaways, etc. Counting kettle income daily. Responsible for the recruitment, orientation and performance management of kettle workers/volunteers. Work alongside kettle workers/volunteers. Contact churches, schools, businesses and other organizations to fill volunteer spots on kettles. Foster and maintain positive working relationships with volunteers and businesses hosting kettle locations. Maintain accurate records of volunteer’s information. Prepare and send out appropriate Thank You letters to groups and volunteer hours for students. Post campaign prepare an overall report on the campaign Retrieve and store all equipment/supplies from various kettle locations post campaign. Maintain accurate statistical data using the Kettle System. Perform other position related duties as required. CRITICAL RELATIONSHIP MANAGEMENT: Governance Boards and Councils: n/a Internal: TSA staff members, Kettle campaign team External: Community members MANAGERIAL/TECHNICAL RESPONSIBILITIES: Reports directly to the _____. Direct reports: none. Workflow coordinator. FINANCIAL AND MATERIAL MANAGEMENT: • Collect donations and ensure donations are always kept secure. The above responsibilities must be discharged in accordance with The Salvation Army’s Mission Statement, in a professional manner, upholding our code of conduct. WORKING CONDITIONS: • Work environment is typically in malls/stores • Some standing for long periods will be required and exposure to cold weather - Winter driving within city EDUCATION, EXPERIENCE AND QUALIFICATIONS: • Willingness to develop an understanding and support for the mission and purpose of The Salvation Army in Canada and its implications as related to position responsibilities. • Work in compliance with OH&S Act and Regulations and abide by The Salvation Army’s health and safety policies and procedures. Alternative combination of education and Experience may be considered. Education, Qualifications and Certifications: • Some high school coursework, completion of high school is an asset Experience: • One year of related experience or working in customer service • Money handling experience is an asset • Related experience is an asset Skills and Capabilities • Valid driver’s license and a reliable vehicle required Excellent communication and interpersonal skills • Enthusiastic Team Player with excellent communication and interpersonal skills • Able to lift 9 to 12 kgs (20 – 25 lbs) • Strong customer service skills; enjoy liaising and working with people of all ages and abilities • Willingness to be flexible and work well under pressure with daily timelines and changing priorities • Ability to maintain strict confidentiality in the handling of donor, volunteer, and organizational information Compensation: The target hiring range for this position is $20.23 to $25.30 with a maximum of $30.35. Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role. The Salvation Army will provide reasonable accommodation upon request. Please email [email protected] if you have a need for any accommodation and we will be pleased to discuss this with you.

The Kettle Coordinator is responsible for overseeing Christmas Kettle locations, managing volunteer schedules, and ensuring the security of daily donations. They also handle the recruitment, orientation, and performance management of kettle workers while maintaining accurate statistical data.

Candidates should have at least one year of related experience or customer service background and possess a valid driver's license with a reliable vehicle. The role requires the ability to lift 20-25 lbs and a willingness to support the mission of The Salvation Army.

• Time managementPreferred
• Customer servicePreferred
• TeamworkPreferred
• interpersonal skillsPreferred
• record keepingPreferred
• CommunicationPreferred
• LogisticsPreferred
• Conflict ResolutionPreferred

Identified from the job description. Confirm important requirements above.

• Customer service
• Money handling
• Volunteer coordination
• Communication
• Interpersonal skills
• Teamwork
• Time management
• Record keeping
• Conflict resolution
• Logistics
• Security awareness
• Driving
• Influencing Skills
• Influencing Without Authority
• Relationship Management
• Professionalism
• Workflow Management
• Lifting Ability
• Valid Driver's License
• Management
• Customer Service
• Confidentiality
• Performance Management
• Governance
• Interpersonal Communications
• Statistics
• Enthusiasm

• Social Services
• Customer Service & Support
• Retail
• Management & Leadership
• Administrative
• Kettle Coordinator
• Textile Machine Operator
• Stationary Plant and Machine Operators Not Elsewhere Classified
• Textile Cutting Machine Setters, Operators, and Tenders

Minimum education

High school

Minimum experience

0+ years

Apply by

Sep 10, 2026

Posting language

English

Working hours

40 hours per week