Residential Worker

Job summary

The Residential Worker provides safety and support to shelter residents by conducting intake, performing security rounds, and managing facility incidents. They also assist with harm reduction programs and maintain accurate logs of all activities during their shift.

Job details

Who We Are For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here. Mission Statement The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world. Job Description: Job Title: Residential Worker Department: Shelter Housing Status/Position Type: Relief Compensation: $20.32 per hour as per Collective Agreement Unionized: Yes Ministry Unit: Hamilton Booth Address: 94 York Blvd, Hamilton APPLICATIONS ACCEPTED BY: Attention: Amy Claus, Program Manager TERMS AND CONDITIONS: Position Purpose summary: In compliance with the Mission Statement of The Salvation Army Hamilton Booth Centre, to minister to those in need and other persons affected by homelessness by practical assistance through a demonstration of Christian love and concern. Under the direction of the Program Manager, the Residential Worker will provide a service to residents/clients by ensuring their safety while interacting in a positive, supportive manner, make referrals to other day staff as appropriate and to protect the property of The Salvation Army Booth Centre. This is a relief position with no guaranteed hours. Flexibility in scheduling is required. The work schedule is determined in consultation with your supervisor and may vary according to requirements of responsibility. ACCOUNTABILITIES: Service Responsibilities Conduct initial screening of client seeking admission ensuring individual behaviour is of acceptable standard per Policy and Procedure manual. Fully complete intake with clients, assign bed, and provide hygiene products , and connect them with a Case Worker Complete hourly security rounds of Main floor, Dining Hall, Kitchen and Dorms. Checking washrooms, stairwells, fire exits and doors. Complete security rounds of exterior of the Centre, checking the parking compound, exterior fire escape hourly. Record activities and incidents occurring during shift in a factual and concise manner using Log Book and/or Incident Book. Answer telephone and provide inquirer with necessary direction. Maintain cleanliness of Front Desk area inside and out, including the area where the food is stored. Contact emergency service personnel (ambulance and police) when needed. Complete incident reports, statistics/shift reports before completing shift. Maintain confidentiality with regard to clients/staff and Centre’s records. Work closely with and carry out tasks assigned to you by your supervisor. When necessary, call in relief workers according to procedures using on-call list. Bed checks and curfew to be done according to approved procedures (nights). Fully participate in our Harm Reduction program including but not limited to: providing safe supply, building kits, education and client centered supports. Organizational Responsibilities Demonstrate knowledge of The Salvation Army Booth Centre Policy and Procedures Manual. Meet with Program Manager for supervision as scheduled. Engage in formal evaluation sessions with the Program Manager at six and twelve months in the first year and annually thereafter. Model appropriate qualities for this position – i.e., self-motivation, punctuality, and personal hygiene. Commit to and sign the agency and clients’ confidentiality form. Attend staff meetings of The Salvation Army Booth Centre Hamilton, Staff Training workshops and conferences, as authorized by the Centre. Work within mandate and mission of the Salvation Army. Represent The Salvation Army Booth Centre in a professional manner. Perform other duties as required. WORKING CONDITIONS: May work with potentially aggressive clients. Participate in our Harm Reduction Program EDUCATION, QUALIFICATIONS AND CERTIFICATIONS: Post-Secondary Education preferred and/or a combination of education and related life experience. Possess current WHMIS, First Aid and CPR certificates along with Vulnerable Sector Police Check Alternative combinations of education and experience may be considered. EXPERIENCE AND KNOWLEDGE: Competent on computer equipment such as Windows, Microsoft Office, HIFIS etc. Demonstrates knowledge of Community-based resources. SKILLS AND CAPABILITIES: Excellent oral and written communications skills and effective interpersonal skills. Ability to establish and implement goals and plans for self and clients. Maturity and ability to exercise sound judgement. Ability to work with socially disadvantaged people who may often harbor resentment and anger. Demonstrated ability to work both independently and under supervision. Ability to lift/carry up to forty pounds. Ability to undergo applicable screening and background checks successfully that are satisfactory to The Salvation Army, in its sole discretion (i.e., The Salvation Army Abuse Registry) and provide an original copy of a Background Check with vulnerable sector screening. Ability and willingness to develop an understanding and support for the mission and purpose of The Salvation Army in Canada and its implications as related to position responsibilities. The Salvation Army offers accommodation for applicants with disabilities in its recruitment process. If you are contacted to participate in an interview or screening process, please advise us if you require accommodation. We thank all applicants, however, only those candidates to be interviewed will be contacted. You must advise your managing supervisor of your intentions prior to submitting your application. Compensation: The target hiring range for this position is $20.93 to $20.93 with a maximum of $20.93. Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role. The Salvation Army will provide reasonable accommodation upon request. Please email [email protected] if you have a need for any accommodation and we will be pleased to discuss this with you.

What you’ll do

The Residential Worker provides safety and support to shelter residents by conducting intake, performing security rounds, and managing facility incidents. They also assist with harm reduction programs and maintain accurate logs of all activities during their shift.

Requirements

Candidates should have post-secondary education or equivalent life experience, along with current First Aid, CPR, and WHMIS certifications. The role requires the ability to work with socially disadvantaged populations and successfully pass a vulnerable sector police check.

Listed skills

• safety monitoring · Preferred
• First Aid · Preferred
• crisis intervention · Preferred
• CPR · Preferred
• interpersonal skills · Preferred
• record keeping · Preferred
• Communication Skills · Preferred
• Conflict Resolution · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Security rounds
• Client intake
• Crisis intervention
• Harm reduction
• Conflict resolution
• Record keeping
• Communication skills
• Interpersonal skills
• Computer literacy
• First aid
• CPR
• WHMIS
• Case management support
• Safety monitoring
• Influencing Skills
• Influencing Without Authority
• Professionalism
• Lifting Ability
• Cardiopulmonary Resuscitation (CPR) Certification
• First Aid Certification
• Self-Motivation
• Ambulances
• Cleanliness
• Confidentiality
• Higher Education
• Incident Reporting
• Interpersonal Communications
• Microsoft Office
• Program Management
• Punctuality
• Statistics
• Writing
• Scheduling

Job areas

• Social Services
• Security & Safety
• Customer Service & Support
• Residential Worker
• Residential Assistant / Advisor
• Social Work Associate Professionals
• Residential Advisors