Thrift Store Clerk (Casual)

Job summary

The clerk is responsible for processing donations, including sorting, pricing, and stocking merchandise while providing friendly customer service. They also maintain store safety and cleanliness standards by performing tasks such as cleaning, organizing, and assisting with facility maintenance.

Job details

Who We Are For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here. Mission Statement The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world. Job Description: Accountabilities: Operations Process donations by loading/unloading, pricing, sorting, packing, storing, stock rotation and hanging donations. Interact with customers/donors in a positive, friendly, and courteous manner. Contribute to meeting store sales targets; provide efficient courteous customer service; use tact and courtesy when dealing with difficult donors/customers. Assist donors with their donations. Categorize and box seasonal clothing, shoes etc. for storing. Carrying Salvage to the SeaCan and Trash Bags/Items/Cardboard to the appropriate Bin outside. Abide by store policy and procedures. Work with volunteers as assigned. Inform your supervisor of all donor/customer complaints, comments and concerns regarding customer service, prices, merchandise, etc. Health & Safety Contribute to the safety of staff and customers (e.g. snow removal, clear fire exits, cleans spillage; no obstacles inside/outside the store). Maintain an attractive organized and safe appearance of the store, tidy up and restock shelves, clean, sweep, dust, and mop as necessary; on a rotational basis clean the lunchroom, washroom, and other common areas. Work in compliance with OH&S Act and Regulations and abide by The Salvation Army’s health and safety policies and procedures. Perform other position related duties as required. Working Conditions: This is a casual/relief position based on no standard weekly hours of work; work will be offered on an as needed basis. Your supervisor sets the hours of work and work schedule and flexibility in scheduling is required. Ability to stand for long periods with frequent twisting, bending, crouching and reaching is required. This job requires the ability to stand for long periods with frequent twisting, bending, crouching, and reaching is required; the ability to lift/move 30 pounds. Work schedule may vary from week to week and will include weekdays and/or Saturdays. Normal hours of work: Hours of work and work schedule will be set as per Thrift Store operational requirements from Monday to Saturday 9:30 a.m. to 4:00 p.m. (subject to change) and includes a ½ hour unpaid meal break. Flexibility in scheduling is required. Education, Qualifications and Certifications: Completion of Secondary School. Experience and Skilled Knowledge Requirements: Minimum of three (3) months of prior related experience in processing or distribution of goods and customer service. Knowledge of lifting guidelines. Brand awareness would be a definite asset. Basic reading skills are required. Alternative combinations of education and experience may be considered. Skills and Capabilities: Attention to detail, problem solving and analytical skills. Self-motivated/disciplined. Lead by example, by demonstrating a strong work ethic and a willingness to learn and be flexible in the face of change. Ability to maintain information in confidence and exercise good judgement. Demonstrated ability to work independently and participate as an active and responsible team member in a cooperative team environment. Must have good interpersonal and communication skills; exhibit good listening skills Represent the organization in a positive, professional, and engaging manner. Ability to undergo applicable screening and background checks successfully that are satisfactory to The Salvation Army, in its sole discretion (i.e., The Salvation Army Abuse Registry) and provide an original copy of a Background Check screening. Ability and willingness to develop an understanding and support for the mission and purpose of The Salvation Army in Canada and its implications as related to position responsibilities. Compensation: The target hiring range for this position is $17.60 to $19.85 with a maximum of $23.82. Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role. The Salvation Army will provide reasonable accommodation upon request. Please email [email protected] if you have a need for any accommodation and we will be pleased to discuss this with you.

What you’ll do

The clerk is responsible for processing donations, including sorting, pricing, and stocking merchandise while providing friendly customer service. They also maintain store safety and cleanliness standards by performing tasks such as cleaning, organizing, and assisting with facility maintenance.

Requirements

Candidates must have completed secondary school and possess at least three months of experience in goods processing or customer service. The role requires the physical ability to lift 30 pounds and stand for long periods, along with a willingness to support the mission of The Salvation Army.

Listed skills

• Time management · Preferred
• Customer service · Preferred
• Teamwork · Preferred
• Problem solving · Preferred
• Organization · Preferred
• Cleaning · Preferred
• interpersonal skills · Preferred
• Attention to detail · Preferred
• Safety Compliance · Preferred
• Communication Skills · Preferred
• Inventory management · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer service
• Donation processing
• Stock rotation
• Inventory management
• Attention to detail
• Problem solving
• Communication skills
• Interpersonal skills
• Lifting
• Cleaning
• Safety compliance
• Teamwork
• Time management
• Organization
• Influencing Skills
• Tactfulness
• Influencing Without Authority
• Lifting Ability
• Willingness To Learn
• Basic Reading
• Strong Work Ethic
• Snow Removal
• Self-Motivation
• Analytical Skills
• Brand Awareness
• Customer Service
• Communication
• Mopping
• Sales
• Problem Solving
• Listening Skills
• Merchandising
• Operations
• Stock Rotation
• Sorting
• Loading And Unloading
• Scheduling
• Detail Oriented

Job areas

• Retail
• Customer Service & Support
• Social Services
• Thrift Store Clerk
• Retail Store Clerk
• Shop Sales Assistants
• Retail Salespersons