Thrift Store Clerk

Job summary

The clerk is responsible for processing donations, managing customer transactions, and maintaining the store's appearance and inventory. They also assist with store layout, handle customer inquiries, and ensure a safe environment for staff and patrons.

Job details

Who We Are For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here. Mission Statement The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world. Job Description: Accountabilities: Operations: Protect the integrity of all donated items. Hold in safe keeping keys and alarm codes to open and close the Thrift Store, when needed. Responsible for accurate completion of all customer transactions including cash and debit sales. Process raw materials by loading/unloading, sorting, packing, pricing, and storing donations. Interact with customers/donors in a positive, friendly, and courteous manner. Contribute to meeting store budgets by maintaining customer service standards. Possess knowledge of stock in order to respond to customer enquiries by phone/in person. Assist with store layout plans to attract customers, which include window displays and merchandise displays; ensures attractiveness of the store through “Tidy Maintenance”.Replenish inventory levels based on supervisor’s directions. Provide customer service and greeting customers. Unload donations and place stock in appropriate warehouse location. Contribute to the control of inventory by retrieving, sorting, hanging, and pricing as directed. Removal of inventory from sales floor as directed. Abide by store policy and procedures. Work with volunteers as assigned. Communications Inform your supervisor of all customer complaints, comments and concerns regarding customer service, prices, merchandise, etc. Health and Safety: Contribute to the safety of staff and customers (e.g., snow removal, clear fire exits, cleans spillage). Maintain an attractive organized appearance of the store, tidy up and restock shelves, clean, sweep, dust, and mop as necessary. Work in compliance with OH&S Act and Regulations and abide by The Salvation Army’s health and safety policies and procedures. Perform other related duties. Working Conditions: This is a temporary part-time position based on 24 hours per week for 3 months. Shifts will include Saturdays and weekdays, as per operational requirement. The work schedule is determined in consultation with your manager and may vary according to requirements of responsibility. Flexibility in scheduling is required. The Supervisor will set the hours of work and work schedule. This job requires the ability to stand for extended periods with frequent twisting, bending, crouching, and reaching is required Ability to lift/move 20 to 29 pounds. Hours Of Work: Work will be scheduled between Monday to Saturday, 8:45 a.m. to 5:15 p.m. as per operational requirements and includes a ½ hour unpaid meal break where applicable. Flexibility is required. Saturdays are a requirement. Education, Qualifications and Certifications: Completion of Secondary School. Alternative combinations of education and experience may be considered. Experience and Skilled Knowledge Requirements: Have a minimum of three (3) months of prior related experience. Cash handling experience is required. Knowledge and experience using a cash register, debit machine and/or credit card processing is a definite asset. Basic math skills required. Skills and Capabilities: Attention to detail, problem solving and analytical skills. Self-motivated/disciplined. Lead by example, by demonstrating a strong work ethic and a willingness to learn and be flexible in the face of change. Ability to maintain information in confidence and exercise good judgement. Demonstrated ability to work independently and participate as an active and responsible team member in a cooperative team environment. Excellent interpersonal skills, integrity, and adaptability. Exhibit good listening skills, have strong oral/written communication skills. Ability to undergo applicable screening and background checks successfully that are satisfactory to The Salvation Army, in its sole discretion (i.e., The Salvation Army Abuse Registry) and provide an original copy of a Background Check. Ability and willingness to develop an understanding and support for the mission and purpose of The Salvation Army in Canada and its implications as related to position responsibilities. Compensation: The target hiring range for this position is $17.60 to $19.85 with a maximum of $23.82. Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role. The Salvation Army will provide reasonable accommodation upon request. Please email Recruitment.Accommodations@salvationarmy.ca if you have a need for any accommodation and we will be pleased to discuss this with you.

What you’ll do

The clerk is responsible for processing donations, managing customer transactions, and maintaining the store's appearance and inventory. They also assist with store layout, handle customer inquiries, and ensure a safe environment for staff and patrons.

Requirements

Candidates must have completed secondary school and possess at least three months of relevant experience, including cash handling. Strong interpersonal skills, basic math proficiency, and the ability to perform physical tasks like lifting up to 29 pounds are required.

Listed skills

• Time management · Preferred
• Customer service · Preferred
• Teamwork · Preferred
• Problem solving · Preferred
• adaptability · Preferred
• interpersonal skills · Preferred
• Attention to detail · Preferred
• Cash handling · Preferred
• Communication Skills · Preferred
• Inventory management · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Cash handling
• Customer service
• Inventory management
• Basic math
• Attention to detail
• Problem solving
• Analytical skills
• Communication skills
• Interpersonal skills
• Teamwork
• Time management
• Adaptability
• Integrity
• Work ethic
• Merchandise Displays
• Credit/Debit Card Processing
• Cash Handling
• Influencing Skills
• Influencing Without Authority
• Lifting Ability
• Willingness To Learn
• Strong Work Ethic
• Snow Removal
• Self-Motivation
• Analytical Skills
• Cash Register
• Customer Service
• Communication
• Mopping
• Sales
• General Mathematics
• Warehousing
• Interpersonal Communications
• Problem Solving
• Listening Skills
• Merchandising
• Operations
• Sales Process
• Sorting
• Loading And Unloading
• Scheduling
• Greeting Customers
• Detail Oriented

Job areas

• Retail
• Customer Service & Support
• Social Services
• Administrative
• Thrift Store Clerk
• Retail Store Clerk
• Shop Sales Assistants
• Retail Salespersons