Diversion & Intake Case Manager

Job summary

Conduct client intake and needs assessments, develop service plans, provide crisis intervention, and coordinate referrals to housing, employment, health care, and community resources. Monitor client progress, advocate for clients, maintain accurate records, and prepare required reports.

Job details

Who We Are For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here. Mission Statement The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world. Job Description Position Purpose summary: To assist clients through advocating and/or referrals in order to promote moving towards self-sufficiency. Accountabilities Client Services: Uses intake information and gathers other information needed to determine eligibility and presenting issues according to established format. This will be done through questionnaires, forms and interviews. This data will meet the provisions of the Ontario Works Act in ensuring confidentiality of residents Assess presenting condition of client to determine need for Urgent Response from RMOC Social Services Department Using information gathered from the client and other appropriate sources, assess client needs in order to determine appropriate referrals for: Housing Employment Health care (physical, mental, emotional, addictions) Pastoral counselling Socialization Service/Goal Plan With the client, involving other appropriate workers, develop preliminary service/goal plan, including outcomes, priorities and timelines Identify real or potential barriers to achieving desired outcomes Crisis Intervention Use intervention skills in emotional, mental, or social crises Referrals Make appropriate referrals to both Booth Centre and community resources Coordinate simultaneous referrals to ensure an integrated service response Coach/support clients as necessary for him to access appropriate services Follow Up Monitor client’s progress. Advocate on behalf of the client as required and appropriate Arrange for case conferences if appropriate or attend reviews called by community workers Administration Ensure accurate, up to date documentation according to requirements of Booth Centre management and funding mandates. This will include both computerized and paper records Prepare statistical and other reports as required Transmit electronically or on paper all information required by a funding mandate and/or service agreement Health and Safety Adheres to all health and safety policies and procedures in place; complies with all instructions from the employer concerning health and safety as per the Occupational Health and Safety Act and WSIB Ensures all procedures, rules and guidelines for the safety and security of clients and staff are enforced and respected Physical Effort Frequent amount of standing, walking, sitting, keyboarding CRITICAL RELATIONSHIP MANAGEMENT Governance Boards and Councils: None MANAGERIAL/Technical Leadership RESPONSIBILITY Director of Programs FINANCIAL AND MATERIALS MANAGEMENT: None Working Conditions May deal with angry and abusive clients May encounter verbal abuse May deal with bed bugs May be required to deal with client overdose and other medical situations The above responsibilities must be discharged in accordance with The Salvation Army’s Mission Statement, in a professional manner, exemplifying Christian standards of conduct. Education, Qualifications And Certifications Relevant post-secondary education, preferably a diploma or degree in social services work Experience And Skilled Knowledge Requirements At least two years successful experience in working on the front line with the homeless population Understanding of the issues of homelessness Effective communication skills including interviewing, presenting cases and writing reports Skills And Capabilities (examples Provided Below) Demonstrable assessment skills. Proven ability to work effectively with community resource agencies. Experience administering Narcan and/or Narcan training a strong asset Bilingualism preferred (English/French) Clear Police Reference Check for Vulnerable Sector Screening is required Compensation The target hiring range for this position is $25.10 to $25.10 with a maximum of $25.10. Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role. The Salvation Army will provide reasonable accommodation upon request. Please email Recruitment.Accommodations@salvationarmy.ca if you have a need for any accommodation and we will be pleased to discuss this with you.

What you’ll do

Conduct client intake and needs assessments, develop service plans, provide crisis intervention, and coordinate referrals to housing, employment, health care, and community resources. Monitor client progress, advocate for clients, maintain accurate records, and prepare required reports.

Requirements

Relevant post-secondary education in social services is preferred, along with at least two years of frontline experience working with people experiencing homelessness. Candidates should have strong assessment, communication, interviewing, report-writing, and community-agency coordination skills; Narcan experience or training is an asset, and a vulnerable-sector police check is required.

Listed skills

• case management · Preferred
• crisis intervention · Preferred
• client advocacy · Preferred
• community resource coordination · Preferred
• Interviewing · Preferred
• Documentation · Preferred
• Communication · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Client Intake
• Needs Assessment
• Case Management
• Crisis Intervention
• Client Advocacy
• Referral Coordination
• Service Planning
• Homelessness Support
• Community Resource Coordination
• Interviewing
• Report Writing
• Documentation
• Communication
• Narcan Administration

Job areas

• Social Services
• Healthcare
• Customer Service & Support
• Administrative

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