Community Manager

Job summary

The Community Manager supports daily on-site residential property operations by managing tenant relations, rental inquiries, and lease agreements. They are also responsible for maintaining property records, coordinating maintenance, and ensuring compliance with safety and administrative procedures.

Job details

* Location: Sarnia, Ontario, Canada * Job Type: Full-Time * Schedule: Monday - Friday, flexibility required for evening and weekends * Compensation Includes: * $42,000 annually * Monthly Bonus * Employer Paid Health & Dental Benefits Are you passionate about providing top-notch customer service in residential property management? Look no further! We are seeking driven, professional & energetic candidates to join our Residential Operations team for the position of Community Manager located at our properties located in Sarnia, ON. As a Community Manager, you'll play a key role in creating exceptional living experiences for our residents while overseeing the day-to-day operations of a residential property. From driving occupancy and supporting financial performance to leading on-site teams and delivering outstanding customer service, you'll help ensure the community runs smoothly and successfully. You'll build strong relationships with residents, respond to concerns with care and urgency, and collaborate with internal teams to create a place residents are proud to call home while contributing to Skyline's continued success. What You’ll Be Doing * Deliver exceptional resident experiences by building strong relationships and responding to questions and concerns with care and urgency. * Oversee the day-to-day operations of a residential community, including administration, leasing, rent collection, inspections, and documentation. * Support occupancy and revenue goals by assisting with leasing activities, resident retention programs, and property marketing initiatives. * Coordinate resident engagement initiatives and community events that help create a welcoming and connected living environment. * Ensure the property operates safely and efficiently by maintaining records, conducting inspections, and supporting compliance with company policies and procedures. What You Bring * A passion for customer service and a genuine desire to create positive experiences for residents. * Strong communication, problem-solving, and relationship-building skills, with the ability to handle challenges confidently and professionally. * Exceptional organizational skills and the ability to manage multiple priorities in a fast-paced environment. * The ability to work independently, exercise good judgment, and collaborate effectively with team members and stakeholders. * Experience in customer service, administration, property management, hospitality, or a related field. * Proficiency with Microsoft Office and comfort learning property management software, such as Yardi. * A valid driver's license and the flexibility to occasionally work evenings, weekends, or respond to urgent resident needs. Why You’ll Love It Here * Professionalism – Work with people who are passionate about doing great work and helping each other succeed. * Respect – Build meaningful connections with colleagues, residents, and communities while helping make everyday living even better. * Integrity – Be proud to work for an organization that does the right thing, even if its not the easy thing. * Drive – Bring your ambition and energy to a company that encourages you to reach your potential. * Efficiency – Work smarter with streamlined processes, innovative tools, and a team that's always looking for better ways to make an impact. Who We Are Skyline is a capital management company that acquires, develops, and manages real estate properties and clean energy assets, and offers them as private alternative investment products. We offer our employees competitive pay, benefits, employee savings plan matching, time-off for volunteering opportunities, on-going training, growth potential and so much more! Our workplace culture empowers staff at all levels to become involved in supporting and building vibrant communities. We are an equal opportunity employer committed to diversity and accessibility. Accommodations are available upon request by contacting Skyline Human Resources at [email protected] [[email protected]].

What you’ll do

The Community Manager supports daily on-site residential property operations by managing tenant relations, rental inquiries, and lease agreements. They are also responsible for maintaining property records, coordinating maintenance, and ensuring compliance with safety and administrative procedures.

Requirements

Candidates must have post-secondary education in business administration, hospitality, or sales, along with at least two years of office administration and customer service experience. Proficiency in Microsoft Office and a valid driver's license are required, as well as the physical ability to perform property inspections.

Benefits

• Health benefits • Dental benefits • Monthly bonus • Employee savings plan • Paid volunteer days • Ongoing training • Growth opportunities

Listed skills

• Time management · Preferred
• Customer service · Preferred
• Administrative Support · Preferred
• Attention to detail · Preferred
• Microsoft Excel · Preferred
• record keeping · Preferred
• Communication · Preferred
• Microsoft Word · Preferred
• Conflict Resolution · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer service
• Administrative support
• Property management
• Lease administration
• Tenant relations
• Record keeping
• Conflict resolution
• Microsoft Word
• Microsoft Excel
• Fire safety compliance
• Rent collection
• Communication
• Time management
• Attention to detail
• Maintenance Coordination
• Empathy
• Office Administration
• Record Keeping
• Good Driving Record
• Lifting Ability
• Administrative Functions
• Valid Driver's License
• Alternative Investments
• Auditing
• Management
• Customer Service
• Computer Literacy
• Property Management
• Sales
• Operations
• Real Estate
• Prioritization
• Detail Oriented

Job areas

• Administrative
• Customer Service & Support
• Management & Leadership
• Sales
• Community Manager
• Residential Community Manager
• Real Estate Agents and Property Managers
• Property, Real Estate, and Community Association Managers