Key Account Manager

Canada
Remote
Posted Oct 16, 2026
1 position

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Employment type: Full-time
Experience level: Mid-level · 2+ years
Minimum education: Bachelor’s degree
Posting language: English
Working hours: 40 hours per week
Location requirements: Country, Greater Montreal Metropolitan Area
Seniority: Mid-Senior level
Application method: Direct apply is available

Job summary

Manage strategic healthcare and acute accounts, develop multi-year account plans, and lead contract processes from RFP responses and negotiations through implementation and renewal. Use account data to identify growth opportunities, coordinate internal teams, build executive relationships, report on performance, and resolve escalated customer issues.

Job details

Company Description The Stevens Company is a long-established leader in Canada’s healthcare community, proudly Canadian-owned since 1874. As the only Canadian-owned full-line healthcare distributor in the country, the company partners with over 500 manufacturers to deliver quality products and solutions nationwide. With eight distribution centers across Brampton, Vancouver, Calgary, Winnipeg, Halifax, Montréal, and Saskatchewan, The Stevens Company provides fast and reliable service to customers. The organization remains family-owned and operated, with a strong emphasis on integrity, collaboration, and service excellence. Team members are valued as the company’s greatest asset, contributing directly to its reputation and long-term success. Role Description The Key Account Manager (KAM) plays a critical role in managing strategic healthcare accounts (GPO), including CAG, Sante Quebec and other designated partners. This position is responsible for maximizing contract value, driving member adoption, and ensuring our solutions align with healthcare providers’ goals for cost efficiency, quality improvement, and patient outcomes. The KAM will develop multi-year strategic plans, foster executive relationships, and leverage data-driven insights to identify growth opportunities. Success requires collaboration across internal teams and healthcare stakeholders to deliver compliant, innovative solutions that improve care delivery. Responsabilities Under the supervision of the Director of Sales or designate, the duties and responsibilities of the Key Account Manager include, but are not limited to, the following: · Manage the strategic relationships with CAG, Sante Quebec and key member accounts as the primary commercial contact. · Manage Acute key accounts and strategic accounts. · Develop and execute multi‑year strategic account plans to drive growth and contract adoption. · Lead the full contract life cycle, including participation in the RFP/RFI responses, negotiations, award, implementation, and renewals across the relevant product portfolio to maximize contract value and compliance. · Analyze GPO and member‑level data to identify risks, opportunities, and actionable insights. · Align sales, clinical, and distribution teams to ensure alignment on GPO strategies and pull-through messages. · Build strong executive‑level relationships to advance cost, quality, and clinical outcome objectives. · Lead regular business reviews to report on performance, compliance, and strategic priorities. · Support contracting processes, evaluations, trials, and participation in industry events. · Resolve escalated issues promptly to maintain high customer satisfaction. · Maintain expert knowledge of assigned product categories, market trends, and competitive dynamics. · Ensure all account activities meet company policies, healthcare standards, and contractual requirements. · Deliver accurate reporting performance, forecasts, and key risks/opportunities. Achieve assigned sales, compliance, and strategic objectives. Qualifications · University degree in a related field (business, life sciences, management) or equivalent industry experience. · 3–5 years of experience in medical devices, diagnostics or healthcare distribution. · Valid driver’s license and passport, with the ability to travel as required. · Up-to-date immunizations as required by client sites or applicable law.

What you’ll do

Requirements

A university degree in business, life sciences, management, or a related field is required, or equivalent industry experience. Candidates should have 3–5 years of experience in medical devices, diagnostics, or healthcare distribution, plus a valid driver's license and passport, ability to travel, and up-to-date immunizations as required.