Customer Success Specialist

The Travel Experts UK is hiring a Customer Success Specialist for its remote Canada workflow. This position combines CRM, Case Management, and Customer Communication to keep record completeness, owner visibility, and deadline control visible from intake through handoff. Evidence focus: Case Management, Case Documentation, Customer Experience, and Customer-Focused, Success-Focused, Specialized-Execution Documentation for this Canada role. Core Responsibilities Maintain assigned customer success specialist work in Canada using CRM, Service Recovery, and Follow-Up so record completeness remains traceable. Evidence focus: Case Management, Case Documentation, Customer Experience, and Customer-Focused, Success-Focused, Specialized-Execution Documentation for this Canada role. Review incoming information with Case Management, Queue Management, and Problem Solving so incomplete or inconsistent items are identified before the next Canada workflow step. Evidence focus: Case Management, Case Documentation, Customer Experience, and Customer-Focused, Success-Focused, Specialized-Execution Documentation for this Canada role. Track open actions through Customer Communication, Renata Travel DMC Workflow, and Customer-Focused, Success-Focused, Specialized-Execution Documentation while keeping owner visibility, ownership, and deadlines visible. Evidence focus: Case Management, Case Documentation, Customer Experience, and Customer-Focused, Success-Focused, Specialized-Execution Documentation for this Canada role. Document decisions and handoffs with Service Recovery, Follow-Up, and Customer Service so another authorized teammate can continue the Canada work without reconstructing its history. Evidence focus: Case Management, Case Documentation, Customer Experience, and Customer-Focused, Success-Focused, Specialized-Execution Documentation for this Canada role. Use Queue Management, Problem Solving, and CRM to support quality; escalate exceptions whenever deadline control cannot be confirmed from the available record. Evidence focus: Case Management, Case Documentation, Customer Experience, and Customer-Focused, Success-Focused, Specialized-Execution Documentation for this Canada role. Success Standard Strong performance in this Canada-based Customer Success Specialist role means Customer-Focused, Success-Focused, Specialized-Execution Documentation, Renata Travel DMC Workflow, and Customer Communication reinforce record completeness, owner visibility, and deadline control; unresolved items retain an owner and completed work leaves a verifiable evidence trail. Evidence focus: Case Management, Case Documentation, Customer Experience, and Customer-Focused, Success-Focused, Specialized-Execution Documentation for this Canada role. Role Fit Practical ability with CRM, Case Management, and Follow-Up in a remote Canada workflow. Evidence focus: Case Management, Case Documentation, Customer Experience, and Customer-Focused, Success-Focused, Specialized-Execution Documentation for this Canada role. Clear written communication using Service Recovery and Queue Management when documenting ownership, status, and next actions. Evidence focus: Case Management, Case Documentation, Customer Experience, and Customer-Focused, Success-Focused, Specialized-Execution Documentation for this Canada role. Comfort applying Problem Solving, Customer-Focused, Success-Focused, Specialized-Execution Documentation, and Customer Service while maintaining accurate records for The Travel Experts UK. Evidence focus: Case Management, Case Documentation, Customer Experience, and Customer-Focused, Success-Focused, Specialized-Execution Documentation for this Canada role. Sound judgment around Customer Communication, Renata Travel DMC Workflow, and CRM, including when a Canada workflow item requires escalation. Evidence focus: Case Management, Case Documentation, Customer Experience, and Customer-Focused, Success-Focused, Specialized-Execution Documentation for this Canada role. Position Details Full-time. Associate level. 100% remote within Canada. Base salary: $40,000-$60,000 per year. For this Customer Success Specialist at The Travel Experts UK, remote execution is complete when customer service, follow-up, and service recovery leave the Canada workflow secure, current, and ready for the next authorized teammate. Evidence focus: Case Management, Case Documentation, Customer Experience, and Customer-Focused, Success-Focused, Specialized-Execution Documentation for this Canada role.

Maintain customer records and track open actions using CRM and case management tools to ensure record completeness and deadline control. Document decisions and handoffs to ensure seamless workflow transitions between teammates.

Requires practical ability with CRM and case management within a remote workflow. Candidates must possess clear written communication skills and sound judgment for escalating workflow items.

• Customer servicePreferred
• Problem solvingPreferred

Identified from the job description. Confirm important requirements above.

• CRM
• Case Management
• Customer Communication
• Queue Management
• Problem Solving
• Service Recovery
• Case Documentation
• Customer Experience
• Customer Service
• Follow-Up

• Customer Service & Support
• Administrative
• Hospitality

Minimum experience

0+ years

Posting language

English

Working hours

40 hours per week

Seniority

Associate