Front Desk Receptionist

Job summary

The Front Desk Receptionist serves as the first point of contact, managing patient check-ins, scheduling, and administrative tasks. They are responsible for maintaining patient records, processing payments, and ensuring smooth clinic operations across multiple locations.

Job details

Job description: About Us View Dental is a highly rated dental group known for providing comprehensive oral care in a welcoming, patient-focused environment. With multiple locations across Toronto and continued growth, we are committed to delivering exceptional experiences for both our patients and our team members. Role Overview We are seeking a friendly, organized, and professional Front Desk Receptionist to serve as the first point of contact for our patients. This role plays a key part in ensuring smooth day-to-day clinic operations while delivering excellent customer service. The successful candidate will enjoy working in a fast-paced, multi-location environment where no two days are the same. Key Responsibilities Greet patients warmly and professionally, creating a positive first impression Answer incoming phone calls and respond to patient inquiries in a timely and courteous manner Schedule, reschedule, and confirm appointments while maintaining an efficient treatment calendar Check patients in and out and support smooth patient flow throughout the day Collect and process payments and assist with basic billing inquiries Maintain accurate and up-to-date patient records and demographic information Verify insurance information and assist with insurance documentation when required Perform general administrative and clerical duties, including data entry, filing, scanning, and managing office supplies Keep the reception area clean, organized, and professional at all times Communicate effectively with clinical and administrative team members to support patient care Provide coverage and support at multiple View Dental locations as needed What We’re Looking For Experience 1–2 years of experience in customer service, front desk, or office administration Experience in a dental or clinical environment is considered an asset Experience using dental practice management software such as Dentrix is an asset Skills and Attributes Excellent verbal and written communication skills Strong organizational skills and attention to detail Ability to multitask and remain calm in a busy environment Professional phone etiquette and a patient-focused mindset Comfortable using computers, scheduling systems, and standard office technology Reliable, adaptable, and able to work across multiple clinic locations Perks and Benefits Complimentary in-house dental care and Health Spending Account Annual scrubs reimbursement Professional development and growth opportunities Access to modern technology and equipment A dynamic work environment with exposure to multiple clinics Why Join View Dental? If you enjoy working with people, take pride in delivering outstanding service, and thrive in a fast-paced environment where every day looks different, we would love to hear from you. View Dental Canada is an Equal Employment Opportunity employer. Accommodations for candidates with disabilities or other protected characteristics are available at any stage of the recruitment process. This role will require working out of multiple of our locations! If you are someone who enjoys a dynamic work environment where every day looks different, we want to hear from you! View Dental Canada is an Equal Employment Opportunity employer. This commitment applies to all candidates and employees regardless of race, ethnicity, citizenship, creed, place of origin, religion, sex, gender identity, gender expression, sexual orientation, family status, marital status, disability, age, and any other protected characteristic. Requests for accommodation due to a disability or any other protected characteristic can be made at any stage of the recruitment process and during employment by contacting our Human Resources Team. Job Types: Full-time, Permanent Benefits: Casual dress Company events Dental care Monday-Friday: 8:00am-8:00pm Saturday: 8:00am-2:00pm Experience: Dental reception: 1 year (required) Location: Toronto, ON (required) Work Location: In person

What you’ll do

The Front Desk Receptionist serves as the first point of contact, managing patient check-ins, scheduling, and administrative tasks. They are responsible for maintaining patient records, processing payments, and ensuring smooth clinic operations across multiple locations.

Requirements

Candidates must have 1-2 years of experience in customer service or office administration, with dental experience considered an asset. Strong organizational skills, professional communication, and proficiency in office technology are required.

Benefits

• Complimentary in-house dental care • Health spending account • Annual scrubs reimbursement • Professional development opportunities • Casual dress • Company events

Listed skills

• Front Desk Operations · Preferred
• Customer service · Preferred
• Appointment Scheduling · Preferred
• record keeping · Preferred
• Office Administration · Preferred
• Multitasking · Preferred
• Data entry · Preferred
• Billing · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer service
• Front desk operations
• Office administration
• Appointment scheduling
• Patient communication
• Billing
• Insurance verification
• Data entry
• Phone etiquette
• Multitasking
• Dentrix software
• Record keeping
• Billing Inquiries
• Office Supply Management
• Patient Communication
• Office Administration
• Oral Care
• Organizational Skills
• Dental Care
• Patient Flow
• Dentistry
• Clerical Works
• Customer Service
• Communication
• Data Entry
• Demography
• Dentrix
• Project Management Software
• Operations
• Telephone Skills
• Scheduling
• Filing
• Detail Oriented

Job areas

• Healthcare
• Administrative
• Customer Service & Support
• Front Desk Receptionist
• Receptionist
• Receptionists (general)
• Receptionists and Information Clerks