Patient Care Coordinator

Job summary

The Patient Care Coordinator is responsible for welcoming patients, managing appointments, and maintaining accurate clinical records. They also provide administrative support, process insurance claims, and assist clinicians with documentation and basic equipment maintenance.

Job details

On behalf of our client, Accurate Hearing, The Warrington Group is recruiting a Patient Care Coordinator to join their team in Halifax. About Our Client: Accurate Hearing is an independent hearing care clinic committed to providing warm, personalized support to every patient who walks through the door. Their team takes pride in creating a welcoming and comfortable environment while helping patients receive the care, information, and ongoing support they need. The Opportunity: This is a full-time, in-person position for someone who enjoys working with people and takes pride in providing thoughtful, attentive service. As the Patient Care Coordinator, you will be an important part of the patient experience, welcoming patients, coordinating appointments, maintaining accurate records, and supporting the clinic’s day-to-day administrative needs. This is a full-time, in-person position with regular working hours of 7:30 am to 3:30 pm. The Ideal Candidate: You are warm, patient, and genuinely enjoy helping people. You understand that visiting a healthcare clinic can sometimes feel overwhelming and know how to make patients feel comfortable and well cared for. You are also organized, dependable, and comfortable managing several priorities throughout the day. Accuracy matters to you, and you can be trusted to handle confidential patient information with professionalism and discretion. You enjoy being part of a collaborative team and are open to learning and feedback. Responsibilities: Welcome patients and create a friendly, comfortable clinic experience Answer incoming calls and respond to patient inquiries Schedule, confirm, and coordinate patient appointments Complete appointment reminders, recalls, and follow-up communication Maintain accurate patient records and update information as required Process payments and provide receipts Assist with third-party insurance, WCB, and Veterans Affairs claims Prepare reports and support general clinic administration Maintain office and clinic supplies Assist clinicians with documentation and administrative support Provide basic hearing aid cleaning and maintenance support following training Support patients with patience, empathy, and professionalism Provide coverage or assistance at another clinic location when required Requirements High school diploma required Diploma in Office Administration or a related field is considered an asset Previous administrative, reception, customer service, or healthcare office experience Comfortable using office management, scheduling, or customer relationship management systems Proficiency with Microsoft Office Strong verbal and written communication skills Excellent organization and attention to detail Ability to maintain patient confidentiality Experience processing insurance, WCB, or Veterans Affairs claims is considered an asset Must be bondable Benefits Accurate Hearing offers competitive compensation and a supportive, patient-focused working environment. Additional details regarding compensation, benefits, and vacation will be discussed during the recruitment process. If the above information excites you and is a career opportunity you would like to explore, please apply through the following link: https://zurl.to/tELh?source=CareerSite and an enthusiastic member of our recruitment team will review your resume and related qualifications! We thank all candidates for their interest, however, only candidates that we determine are best aligned to the role will be contacted for initial discussions. *Please note, candidates must be located in Canada and legally eligible to work on a permanent basis, as sponsorship for this opportunity is unfortunately not an option.* The Warrington Group is a boutique, female-founded and led recruitment firm redefining how hiring gets done. We don’t believe in volume-based recruiting, outdated processes, or transactional hiring. We believe in partnership and building teams that actually move businesses forward. Since launching in 2020 and headquartered in Halifax, we’ve earned a reputation for delivering high-impact results through a relationship-first, transparent approach while challenging the status quo of what both clients and candidates have come to expect from recruitment. Our work has been recognized with the 2026 Consumer Choice Award for Best Employment Agency in Halifax and Top 25 Most Powerful Women in Business (2026) ~ reflections of our growth, standards, and commitment to doing things differently. We partner with organizations across Accounting, Financial Services, Legal, Sales, Marketing, Professional Services, Administrative Support, Contact Centre, Operations, Healthcare, and Manufacturing. We work with people who take their careers seriously. If you would like to send your resume for potential opportunities not listed on our careers site, you may do so via email ~ [email protected]. Please note, this inbox is not replied to on a regular basis, however, your resume will be kept on file for 1 year.

What you’ll do

The Patient Care Coordinator is responsible for welcoming patients, managing appointments, and maintaining accurate clinical records. They also provide administrative support, process insurance claims, and assist clinicians with documentation and basic equipment maintenance.

Requirements

Candidates must have a high school diploma, with a diploma in Office Administration considered an asset. Previous experience in administrative, reception, or customer service roles is required, along with proficiency in Microsoft Office and strong organizational skills.

Benefits

• Supportive working environment

Listed skills

• Customer service · Preferred
• Appointment Scheduling · Preferred
• Organization · Preferred
• Administrative Support · Preferred
• Attention to detail · Preferred
• Microsoft Office · Preferred
• Data entry · Preferred
• Communication Skills · Preferred
• Conflict Resolution · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Administrative support
• Reception
• Customer service
• Appointment scheduling
• Record maintenance
• Data entry
• Microsoft Office
• Communication skills
• Attention to detail
• Insurance claims processing
• Patient confidentiality
• Conflict resolution
• Empathy
• Organization
• Report Writing
• Patient Communication
• Care Coordination
• Administrative Support
• Patience
• Office Administration
• Professionalism
• Accounting
• Customer Relationship Management
• Call Center Experience
• Customer Service
• Communication
• Sales
• Financial Services
• Marketing
• Office Management
• Operations
• Medical Privacy
• Scheduling
• Setting Appointments
• Enthusiasm
• Detail Oriented
• Attentive Service

Job areas

• Healthcare
• Administrative
• Customer Service & Support
• Patient Care Coordinator
• Clinical Coordinator
• Health Service Managers
• Medical and Health Services Managers