Resident Services Coordinator - Glass House (Full Time)

Job summary

Welcome residents, guests, vendors, and visitors; handle calls, packages, key control, approved showings, and resident move coordination. Conduct building walks, maintain shared amenities, report operational or safety concerns, and respond professionally to resident issues and emergencies.

Job details

Resident Services Coordinator Glass House Association | Denver, Colorado About the Role Do you enjoy creating memorable experiences and making people feel genuinely welcome? East West Urban Management is seeking a hospitality-driven Resident Services Coordinator to join the team at Glass House Association, a luxury residential community in Denver. As a familiar and trusted presence at the front desk, you will welcome residents and guests, support building access and security, coordinate packages and moves, and help ensure the community operates smoothly. This is more than a front desk position. It is an opportunity to build relationships, solve problems, and deliver the attentive service that helps residents feel at home. If you are dependable, organized, and comfortable balancing hospitality with operational responsibilities, we would love to meet you. Your Community • Glass House Association • Luxury residential community in Denver • Resident-focused hospitality environment • Collaborative onsite team • A role centered on service, security, and professionalism Job Details Job Location: Denver, CO - Glass House Association Pay Rate: $21.00 per hour Schedule: Sunday - Thursday, 7:00 AM-3:00 PM; Employment Status: Full Time Start Date: Immediately Accepting Applications Until: October 31, 2026, or until filled What You'll Do • Welcome residents, guests, vendors, and visitors while creating a warm, professional first impression. • Provide accurate building information, answer incoming calls, and direct questions to the appropriate team members. • Manage package intake and resident notifications, maintaining accurate records and an organized package area. • Maintain secure key-control procedures by verifying authorization, documenting key activity, and protecting resident access. • Coordinate approved real estate showings and building access in accordance with community procedures. • Support resident move coordination by completing required documentation, verifying insurance, and scheduling move monitors. • Conduct routine building walks using TourPro and promptly report housekeeping, maintenance, safety, or security concerns. • Monitor and maintain shared amenities, including stocking the club room coffee area and ensuring front desk electronics are operational. • Respond calmly and appropriately to resident concerns and emergency situations while following established procedures. • Represent East West Urban Management with professionalism, reliability, and a hospitality-first mindset in every interaction. About You We are looking for someone who genuinely enjoys helping people, notices the details that shape the resident experience, and takes pride in being a dependable resource for the community. Required Qualifications • High school diploma or equivalent. • Previous experience in customer service, hospitality, hotels, property management, food and beverage, retail, reception, or a similar service-focused environment. • Strong verbal and written communication skills. • Professional, positive, and calm approach when assisting residents, guests, and vendors. • Strong organizational skills and attention to detail. • Basic computer proficiency and ability to learn systems such as BuildingLink, Outlook, key-control software, and access-control platforms. • Ability to work independently while supporting a collaborative onsite team. Preferred Qualifications • Experience in a luxury residential, condominium, concierge, or hotel environment. • Experience with package management, key control, move coordination, or building access systems. • Spanish language skills are a plus. You'll Thrive Here If You... • Enjoy making people feel welcome and supported. • Take ownership and follow through on details. • Stay composed and professional when priorities shift. • Build trust easily with residents, guests, and coworkers. • Balance hospitality with security and operational procedures. • Believe that exceptional service is created through consistency, care, and attention to detail. Benefits & Perks • Medical, dental, vision, and accident insurance, subject to plan eligibility requirements • 401(k) with discretionary employer match • Paid Time Off and paid sick leave • Career development and training opportunities • Employee discounts through Eye Pieces, Venture Sports, and Perk Spot • Sabbatical program • $500 employee referral bonus • Employee Assistance Program (EAP) Why Join Us At East West, our vision is to be the most trusted hospitality services company and employer of choice, built on genuine and enduring relationships. We believe in doing the right thing for each other, our community, our environment, and those we serve. When you join East West Urban Management, you become part of a team that values integrity, accountability, collaboration, and service excellence. Every interaction is an opportunity to strengthen the community and create a positive resident experience. We are committed to creating an inclusive workplace where everyone feels valued, respected, and empowered to succeed. We welcome applicants from all backgrounds and experiences and make employment decisions based on qualifications, merit, and business needs.

What you’ll do

Welcome residents, guests, vendors, and visitors; handle calls, packages, key control, approved showings, and resident move coordination. Conduct building walks, maintain shared amenities, report operational or safety concerns, and respond professionally to resident issues and emergencies.

Requirements

A high school diploma or equivalent and prior experience in customer service, hospitality, property management, or a similar service-focused environment are required. Candidates should have strong communication and organizational skills, attention to detail, basic computer proficiency, and the ability to work independently while supporting an onsite team.

Benefits

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Accident Insurance
• 401(k) With Employer Match
• Paid Time Off
• Paid Sick Leave
• Career Development And Training
• Employee Discounts
• Sabbatical Program
• Employee Referral Bonus
• Employee Assistance Program

Listed skills

• Customer service · Preferred
• Teamwork · Preferred
• written communication · Preferred
• Problem solving · Preferred
• Organization · Preferred
• Attention to detail · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer Service
• Hospitality
• Resident Relations
• Verbal Communication
• Written Communication
• Organization
• Attention To Detail
• Package Management
• Key Control
• Building Access Control
• Move Coordination
• Emergency Response
• Problem Solving
• Basic Computer Proficiency
• Building Inspections
• Teamwork
• Workplace Inclusivity
• Professionalism
• Accountability
• Organizational Skills
• Time Off Management
• Follow Through
• Access Controls
• Management
• Housekeeping
• Communication
• Employee Assistance Programs
• Spanish Language
• Property Management
• Hospitality Service
• Microsoft Outlook
• Package Management Systems
• Real Estate
• Relationship Building
• Scheduling
• Authorization (Computing)
• Coordinating
• Balancing (Ledger/Billing)
• Detail Oriented
• Attentive Service

Job areas

• Customer Service & Support
• Hospitality
• Security & Safety
• Administrative
• Resident Services Coordinator
• Concierge
• Client Information Workers Not Elsewhere Classified
• Concierges

More jobs from The Westin Riverfront Resort & Spa