Residential Services Coordinator - Palace Lofts

Job summary

The Resident Services Coordinator manages daily front desk operations, including package handling, move coordination, and building security. They serve as the primary point of contact for residents and guests to ensure a welcoming and professional community environment.

Job details

Resident Services Coordinator PALACE LOFTS | DENVER, COLORADO About the Role Do you enjoy creating memorable experiences and making people feel genuinely welcome? East West Urban Management is seeking a hospitality-driven Resident Services Coordinator to join our team at Palace Lofts in Denver. As a familiar face for residents and guests, you'll help create a welcoming, professional environment while supporting the day-to-day operation and security of the community. This role combines resident service with hands-on front desk coordination. You'll manage packages and key control, coordinate moves, help keep the lobby and front desk presentation-ready, monitor front desk electronics, provide neighborhood information, and respond appropriately when unexpected situations arise. Your Community · Palace Lofts · Denver, Colorado · Residential community · Resident- and guest-focused environment · Professional front desk and building support Job Details Job Location: Palace Lofts - Denver, CO Pay Rate: $25.00 per hour Schedule: Saturday-Wednesday | 7:00 AM-3:00 PM Employment Status: Full-Time Start Date: Immediately Accepting Applications Until: October 31, 2026, or until filled What You'll Do · Create a welcoming first impression by greeting residents and guests with professionalism and resort-level service. · Maintain a secure community by supporting building access, key control, and established security procedures. · Manage incoming resident packages from receipt and logging through notification and organized storage. · Coordinate resident moves by scheduling move monitors and helping ensure established move procedures are followed. · Respond to resident and guest questions, provide general building and neighborhood information, and connect callers with the appropriate resources. · Help maintain a clean, organized, and presentation-ready front desk and lobby by addressing general housekeeping needs as they arise. · Monitor front desk electronics and equipment, including computers and televisions, and promptly communicate operational issues. · Respond appropriately to emergency situations and follow property procedures to support resident and building safety. · Build positive relationships with residents, guests, vendors, and teammates through dependable communication and service. · Support the property team with other duties as needed to keep daily operations running smoothly. About You We're looking for someone who enjoys helping people, takes pride in professionalism, and can balance hospitality with the organization and attention to detail needed at a residential front desk. Required Qualifications · High school diploma or equivalent. · Previous customer service or administrative experience, such as hospitality, hotel, property management, food and beverage, retail, or reception. · Strong verbal and written communication skills with the ability to understand and respond to resident, guest, and vendor requests. · Ability to read and follow safety rules, operating instructions, and property procedures. · Comfort using computers and standard office systems; experience with Word, Excel, Outlook, and BuildingLink or similar systems is helpful. · Ability to stay organized, professional, and responsive while managing multiple priorities. Preferred Qualifications · Experience in residential property management, hospitality, concierge, or front desk service. · Spanish language skills are a plus. You'll Thrive Here If You... · Enjoy creating a welcoming experience for residents and guests. · Notice the details that keep a front desk organized and a community running smoothly. · Stay calm and professional when priorities shift or an emergency arises. · Take ownership and follow through on resident requests. · Value teamwork, reliability, and consistent service. Benefits & Perks · Comprehensive medical insurance with three plan options · Dental, vision, and accident insurance · Life insurance · 401(k) with discretionary employer match · Paid Time Off and paid sick time · Career development training · Employee discounts at Eye Pieces and Venture Sports, plus corporate discounts through Perk Spot · Sabbatical program · $500 employee referral program · Employee Assistance Program (EAP) Why Join Us At East West, our vision is to be the most trusted hospitality services company and employer of choice, built on genuine and enduring relationships. We believe in doing the right thing for each other, our community, our environment, and those we serve. At Palace Lofts, you'll have the opportunity to make a visible impact every day by creating a welcoming experience, supporting residents, and helping the community operate smoothly. You'll be part of a team that values professionalism, service, relationships, and opportunities to grow. We are committed to creating an inclusive workplace where everyone feels valued, respected, and empowered to succeed. We welcome applicants from all backgrounds and experiences and make employment decisions based on qualifications, merit, and business needs.

What you’ll do

The Resident Services Coordinator manages daily front desk operations, including package handling, move coordination, and building security. They serve as the primary point of contact for residents and guests to ensure a welcoming and professional community environment.

Requirements

Candidates must have a high school diploma or equivalent and previous experience in customer service, hospitality, or property management. Strong communication skills and the ability to use standard office software are required for this role.

Benefits

• Comprehensive medical insurance
• Dental insurance
• Vision insurance
• Accident insurance
• Life insurance
• 401(k) with discretionary employer match
• Paid Time Off
• Paid sick time
• Career development training
• Employee discounts
• Sabbatical program
• Employee referral program
• Employee Assistance Program

Listed skills

• Front Desk Operations · Preferred
• Customer service · Preferred
• Problem solving · Preferred
• Organization · Preferred
• Administrative Support · Preferred
• Communication · Preferred
• Microsoft Office · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer service
• Front desk operations
• Communication
• Organization
• Security procedures
• Package management
• Key control
• Building maintenance
• Problem solving
• Hospitality
• Administrative support
• Computer literacy
• Microsoft Office
• BuildingLink
• Copayment Collection And Processing
• Workplace Inclusivity
• Professionalism
• Time Off Management
• Follow Through
• Administrative Functions
• Microsoft Excel
• Management
• Housekeeping
• Customer Service
• Electronics
• Employee Assistance Programs
• Spanish Language
• Property Management
• Hospitality Service
• Microsoft Outlook
• Operations
• Scheduling
• Coordinating
• Teamwork
• Detail Oriented

Job areas

• Customer Service & Support
• Hospitality
• Administrative
• Security & Safety
• Residential Service Coordinator
• Concierge
• Client Information Workers Not Elsewhere Classified
• Concierges

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