- Employment type
- Contract
- Experience level
- Senior · 5+ years
- Posting language
- English
- Working hours
- 40 hours per week
- Seniority
- Mid-Senior level
- Application method
- Direct apply is available
This job has expired
This position at Themesoft Inc. is no longer accepting applications. The original posting remains below for reference.
Expired Oct 9, 2026
Original job posting
Lead AEM DAM support and enhancement delivery, serving as the primary contact for business, marketing, and technology stakeholders while coordinating onsite stakeholders and offshore engineering teams. Oversee Agile planning, incident and problem management, SLA performance, technical quality, team mentoring, and continuous service improvement.
Job details
Role: Adobe DAM Lead Engineer Location: Canada - Remote Responsibilities: Act as the primary point of contact for business, marketing, and technology stakeholders. Conduct requirement discussions, solution workshops, and roadmap planning sessions. Provide regular status updates, risk assessments, mitigation plans, and executive-level reporting. Partner with client product owners and business teams to prioritize support and enhancement initiatives. Lead onsite delivery of AEM DAM support and enhancement engagements. Coordinate activities between onsite stakeholders and offshore engineering teams. Manage sprint planning, backlog prioritization, estimation, release planning, and sprint reviews. Ensure successful delivery of support commitments, enhancements, and platform improvements. Oversee incident management, RCA reviews, problem management, and service delivery performance. Lead critical incident discussions and coordinate resolution across cross-functional teams. Monitor SLA compliance, operational metrics, and support effectiveness. Drive continuous service improvements and operational excellence initiatives. Lead and mentor offshore DAM engineers and support teams. Conduct technical reviews and provide guidance on complex issues and enhancement designs. Manage knowledge transfer activities, support documentation, and operational runbooks. Promote engineering best practices, quality standards, and continuous learning. Required Skills: 8+ years of AEM experience with deep expertise in AEM Assets/DAM. Expertise in metadata modeling, taxonomy/tagging, asset lifecycle management, workflows, Dynamic Media/Scene7, DAM integrations, and APIs Strong hands-on experience with AEM as a Cloud Service. Familiarity with Cloud Manager, Git, Maven, Jenkins, CI/CD, and AI-enabled DAM capabilities Strong production support experience, including incident management, RCA, troubleshooting, and release/deployment support. Ability to engage directly with business and technology stakeholders, lead solution discussions, and drive support and enhancement initiatives. Experience managing offshore teams, Agile delivery, backlog prioritization, and stakeholder communication Regards, Praveen Kumar R (Praveen) Talent Acquisition Group – Strategic Recruitment Manager praveen.r@themesoft.com| Themesoft Inc
What you’ll do
Lead AEM DAM support and enhancement delivery, serving as the primary contact for business, marketing, and technology stakeholders while coordinating onsite stakeholders and offshore engineering teams. Oversee Agile planning, incident and problem management, SLA performance, technical quality, team mentoring, and continuous service improvement.
Requirements
Requires 8+ years of AEM experience, deep expertise in AEM Assets/DAM, and hands-on experience with AEM as a Cloud Service and DAM capabilities, integrations, and APIs. Also requires production support and incident management experience, familiarity with Cloud Manager and CI/CD tools, and the ability to lead stakeholder discussions, Agile delivery, and offshore teams.
Listed skills
- Incident Management · Preferred
- CI/CD · Preferred
- Root Cause Analysis · Preferred
- Git · Preferred
Other relevant skills
Identified from the job description. Confirm important requirements above.
- AEM Assets/DAM
- AEM as a Cloud Service
- Metadata Modeling
- Taxonomy and Tagging
- Asset Lifecycle Management
- DAM Workflows
- Dynamic Media/Scene7
- DAM Integrations and APIs
- Cloud Manager
- Git
- Maven
- Jenkins
- CI/CD
- Incident Management
- Root Cause Analysis
- Agile Delivery
Job areas
- Technology
- Software
- Management & Leadership
- Customer Service & Support
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