Salesforce Administrator

Job summary

Provide L2/L3 support for the Salesforce-based TrackWise Digital application, troubleshoot issues, manage Salesforce administration and access, and coordinate with business teams, vendors, and integration teams. Perform incident and change management, root cause analysis, system health checks, compliance and disaster recovery activities, and support documentation, deployments, migrations, and releases.

Job details

Role: Salesforce Support Specialist Location: Canada – Remote Mode: Contract Responsibilities: Provide L2/L3 technical support for Salesforce-Based TrackWise Digital application. Analyze, troubleshoot, and resolve application, workflow, and system issues. Create debug logs, investigate the system level or module level break down of flows. Triage tickets and tasks every day with business and update tracker and other documents. Perform Salesforce administration activities including: User management, roles, permissions, and access control Manage Workflow rules, validation rules, and approval processes Coordinate with integration and external systems teams to resolve integration related issues Creates the support cases with Salesforce, Honeywell and other vendors and coordinate till closure. Tracks Licenses, Certificates and other periodic renewals and maintenances of the Salesforce and TrackWise Digital. Manage access, incident, problem, and change management activities in line with ITIL practices. Perform root cause analysis (RCA) and implement preventive fixes. Monitor system performance, conduct health checks, and ensure regulatory compliance. Handle master data and disaster recovery management Support code/configuration changes for enhancements and defect fixes Assist in deployments, migrations, and release activities Create technical related Knowledge articles for issue resolution, Technical support documents in Service Now Required Skills: Salesforce Admin SQL Server Regards Praveen Kumar Talent Acquisition Group – Strategic Recruitment Manager praveen.r@themesoft.com| Themesoft Inc

What you’ll do

Provide L2/L3 support for the Salesforce-based TrackWise Digital application, troubleshoot issues, manage Salesforce administration and access, and coordinate with business teams, vendors, and integration teams. Perform incident and change management, root cause analysis, system health checks, compliance and disaster recovery activities, and support documentation, deployments, migrations, and releases.

Requirements

The posting lists Salesforce administration and SQL Server as required skills. It does not specify an education requirement or a minimum number of years of experience.

Listed skills

• Change Management · Preferred
• Incident Management · Preferred
• Regulatory Compliance · Preferred
• Troubleshooting · Preferred
• Root Cause Analysis · Preferred
• System monitoring · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Salesforce Administration
• Salesforce Technical Support
• TrackWise Digital
• SQL Server
• Troubleshooting
• Workflow Management
• User and Access Management
• Integration Support
• Incident Management
• Problem Management
• Change Management
• Root Cause Analysis
• System Monitoring
• Regulatory Compliance
• Disaster Recovery
• ITIL

Job areas

• Technology
• Customer Service & Support
• Software

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