ServiceNow Technical Consultant

Toronto, ON
Hybrid
Posted Oct 3, 2026
1 position

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Employment type: Contract
Experience level: Senior · 5+ years
Minimum education: Professional degree
Posting language: English
Working hours: 40 hours per week
Seniority: Associate
Application method: Direct apply is available

Job summary

Design, develop, and deploy ServiceNow applications, modules, workflows, and catalog items, and automate processes using platform tools and scripts. Build integrations with third-party systems and support ITSM and IRM capabilities while following platform and ITIL best practices.

Job details

Position: ServiceNow Technical Consultant Location: Toronto, on - Hybrid Skills 1. ITSM 2. CSA/CAD certification must 3. IRM Job Description/ Responsibilities Design, develop, and deploy custom ServiceNow applications, modules, and workflows following ITIL and platform best practices. Build and manage Flow Designer, Workflow Editor, and Business Rules to automate end-to-end processes. Create and maintain Service Catalog items, including complex multi-step catalog workflows and approval chains. Develop and optimize Client Scripts, Script Includes, UI Policies, UI Actions, and Scheduled Jobs. Implement REST/SOAP integrations with third-party systems using Integration Hub spokes, MID Server, and scripted REST APIs. 5+ years of hands-on ServiceNow development experience across multiple product suites. Active CSA (Certified System Administrator) certification — valid and current. Active CAD (Certified Application Developer) certification — valid and current. Deep expertise in ITSM modules: Incident, Problem, Change, CMDB, Service Catalog, and SLAs. Strong scripting skills in JavaScript (server-side and client-side ServiceNow APIs). Proven experience designing and implementing REST/SOAP integrations. Solid understanding of the ServiceNow data model, ACLs, and security architecture. Proficiency with update sets, delegated development, application scopes, and Git source control. Familiarity with Agile / Scrum delivery methodologies. IRM / GRC Implementer or Specialist certification (adds significant advantage to candidacy). Experience with IRM modules: Policy & Compliance, Risk, Audit, or Vendor Risk Management. Knowledge of regulatory frameworks such as ISO 27001, NIST CSF, SOC 2, or GDPR. Experience with ServiceNow ITOM (Discovery, Service Mapping) or SecOps modules. Regards Patrick Fernandez Talent Acquisition Group - Strategic Recruitment Manager

What you’ll do

Requirements

Requires 5+ years of hands-on ServiceNow development experience, current CSA and CAD certifications, strong JavaScript skills, and expertise in ITSM modules and integrations. IRM/GRC experience or certification, knowledge of regulatory frameworks, and familiarity with Agile/Scrum are advantageous.