Application Support Specialist

Seeking an experienced Application Support / Help Desk Specialist to provide front-line support for a public sector digital platform. The candidate will assist end users through phone and email, troubleshoot application/website issues, log and track inquiries using IVR/ticketing tools, and escalate complex technical issues to appropriate support teams. Strong customer service, communication, analytical, troubleshooting and problem-solving skills are essential. Bilingual English/French candidates are required for 2 of the 4 openings. This is a 5-days onsite role in Toronto with a mandatory in-person interview. Required Skillset Strong in Help Desk / Service Desk / Application Support Comfortable providing support over the phone and through email Experienced supporting websites or digital applications Experienced with IVR systems and digital tools used to log/track inquiries Able to troubleshoot application/IT issues Able to determine whether an issue can be resolved at the help-desk level or needs escalation to Tier 2/technical teams Capable of explaining technical issues to non-technical users Very strong in customer service, active listening, empathy and de-escalation Highly organized because every inquiry needs to be properly logged and tracked Comfortable handling multiple inquiries/priorities simultaneously Strong analytical and problem-solving ability For 2 of the 4 openings, English + French bilingual capability is mandatory Government/public-sector experience is desirable but only carries 5% weighting

Provide front-line support for a public sector digital platform via phone and email. Troubleshoot application issues, log inquiries using ticketing tools, and escalate complex technical problems to Tier 2 teams.

Candidates must have strong experience in help desk and application support with the ability to explain technical issues to non-technical users. Bilingual English/French capability is mandatory for two of the available positions.

• Customer servicePreferred
• Problem solvingPreferred

Identified from the job description. Confirm important requirements above.

• Help Desk
• Service Desk
• Application Support
• Website Support
• IVR Systems
• Troubleshooting
• Technical Escalation
• Customer Service
• Active Listening
• De-escalation
• Analytical Thinking
• Problem Solving
• English Proficiency
• French Proficiency
• Ticketing Tools
• Digital Application Support

• Customer Service & Support
• Technology
• Government & Public Sector
• Consulting
• Software

Minimum experience

2+ years

Apply by

Sep 18, 2026

Posting language

English

Working hours

40 hours per week

Seniority

Associate

Application method

Direct apply is available