Senior Business Analyst – IT Digital Transformation

Toronto, ON
On-site
Posted Oct 15, 2026
1 position

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Employment type: Contract
Experience level: Senior · 5+ years
Posting language: English
Working hours: 40 hours per week
Seniority: Mid-Senior level
Application method: Direct apply is available

Job summary

Gather and document business, system, and data requirements for IT and digital transformation initiatives, and translate them into process diagrams, prototypes, user stories, and specifications. Lead stakeholder workshops, manage product backlogs, support development and testing, and drive systems re-engineering, workflow optimization, and automation.

Job details

Job Title: Senior Business Analyst – IT Digital Transformation Gather, analyze, and document business, system, and data requirements for IT solutions and digital transformation initiatives. Analyze business workflows and create Visio diagrams, swimlane diagrams, process flows, and Figma prototypes. Develop user stories, use cases, acceptance criteria, and functional/technical specifications for development teams. Lead requirements workshops, JAD sessions, and stakeholder interviews, liaising with business users, IT teams, and external vendors. Perform database analysis and SQL to support data analysis, requirements validation, and solution assessment. Manage and groom product backlogs using Azure DevOps, JIRA, and Confluence, supporting Agile (Scrum/Kanban) and Waterfall methodologies. Drive systems re-engineering, workflow optimization, process improvement, and automation initiatives. Coordinate QA testing and User Acceptance Testing (UAT), brief requirements to development teams, and collaborate throughout the software development lifecycle. Experience with CRM, ERP, or cloud-based solutions is an asset; exposure to Microsoft Dynamics CRM, MuleSoft, and Java/React-based applications is beneficial. Prior Public Sector or government experience is preferred, with knowledge of governance frameworks, regulatory compliance, and public service delivery.

What you’ll do

Requirements

The role calls for senior business analysis experience, including requirements elicitation, process analysis, SQL and database analysis, backlog management, and coordination of QA and UAT. Familiarity with Agile and Waterfall delivery, CRM, ERP, cloud solutions, and public-sector governance is relevant; experience with Microsoft Dynamics CRM, MuleSoft, and Java/React applications is beneficial.