Senior Software Engineer, Site Reliability Engineering

Job summary

You will design, create, and maintain software and systems to improve the availability, scalability, and efficiency of Thumbtack's services. Additionally, you will set the architectural direction for infrastructure and platform services while troubleshooting critical systems throughout the SDLC.

Job details

Thumbtack helps millions of people confidently care for their homes. Thumbtack is the one app you need to take care of and improve your home — from personalized guidance to AI tools and a best-in-class hiring experience. Every day in every county of the U.S., people turn to Thumbtack to complete urgent repairs, seasonal maintenance and bigger improvements. We help homeowners know which projects to do, when to do them and who to hire from our growing community of 300,000 local service businesses. If making an impact inspires you, join us. Imagine what we’ll build together. About the Site Reliability Engineering Team Thumbtack's Site Reliability Engineering team focuses on creating and maintaining a reliable, secure, and scalable platform vital for a seamless user experience. As a key contributor, you will design and support resilient systems, prioritizing high performance, availability, and throughput, with a focus on minimizing service disruptions, downtime, and latency. SRE impacts Thumbtack’s ecosystem across the entire stack, from linux systems to applications that drive the customer experience. Our work is high leverage impacting how Engineering, Applied Science, and many other teams deliver, run, and observe systems. The challenge The Site Reliability team is responsible for a broad set of technologies and systems with expectations to collaborate across the business. We are expected to develop and enhance existing capabilities while ensuring scalability, reliability and resiliency of infrastructure and software. You’ll work with engineering teams ranging from product development, developer experience, and backend infrastructure to collaboratively build Thumbtack’s ecosystem of platform services that have the right impact at the right time. Thumbtack values its cross functional collaborative culture, and you’d be positioned to contribute to the future direction and success of the engineering platform that serves as the engine of our applications. What you’ll do Design, create, and maintain software and systems to improve the availability, scalability, and efficiency of Thumbtack's services. Set the architectural direction of infrastructure and platform services while supporting the engineering organization. Design and implement tools and processes used for deployment, change, service, and infrastructure management. Troubleshoot and debug critical systems throughout the SDLC. Contribute to the evolution and performance of capabilities we provide to engineering as a platform organization. Capacity planning and demand forecasting, anticipating performance bottlenecks. Participate in rotating on-call duties. In order to be successful, you must bring Extensive fluency in AWS and Linux. Ability to effectively read, write, and debug code in production facing systems. Expertise in designing, analyzing, and troubleshooting large-scale distributed systems across web technologies like: DNS, TLS, HTTP/S, TCP/IP. Ability to decompose complex problems while understanding the tradeoffs necessary to deliver impact. 5 years of experience managing infrastructure and systems. Demonstrable knowledge of instrumenting, operating, and observing a distributed system of microservices in a production cloud environment. Ability to communicate clearly and effectively to cross functional partners of various technical levels. Expected salary ranges For candidates living in Ontario and British Columbia, the expected total cash compensation (base salary + variable pay, if applicable) range for this role is currently $180,200.00 - $233,200.00. Actual offered salaries will vary and will be based on various factors, such as calibrated job level, qualifications, skills, competencies, and proficiency for the role. Thumbtack embraces diversity. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, pregnancy, sexual orientation, gender identity or expression, religion, national origin, ancestry, citizenship, marital status, military or veteran status, genetic information, disability status, or any other characteristic protected by federal, provincial, state, or local law. We also will consider for employment qualified applicants with arrest and conviction records, consistent with applicable law. Thumbtack is committed to working with and providing reasonable accommodation to individuals with disabilities. If you would like to request a reasonable accommodation for a medical condition or disability during any part of the application process, please contact: recruitingops@thumbtack.com. For information about how Thumbtack collects, uses, and shares personal information about job applicants, please see our Job Applicant Privacy Policy. We put as much craftsmanship into candidate safety as we do into the hiring experience itself. While scammers may try to impersonate our team, we’ll never ask you for money, banking info, or SSNs during hiring. Check out our blueprint on how to spot the fakes.

What you’ll do

You will design, create, and maintain software and systems to improve the availability, scalability, and efficiency of Thumbtack's services. Additionally, you will set the architectural direction for infrastructure and platform services while troubleshooting critical systems throughout the SDLC.

Requirements

Candidates must have at least 5 years of experience managing infrastructure and systems with extensive fluency in AWS and Linux. You must also possess expertise in designing and troubleshooting large-scale distributed systems and the ability to communicate effectively across technical teams.

Listed skills

• Amazon Web Services · Preferred
• Linux · Preferred
• DNS · Preferred
• TCP/IP · Preferred
• Demand Forecasting · Preferred
• Troubleshooting · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• AWS
• Linux
• Distributed systems
• DNS
• TLS
• HTTP/S
• TCP/IP
• Capacity planning
• Demand forecasting
• Troubleshooting
• Debugging
• Infrastructure management
• Microservices
• Cloud environment
• System architecture
• Web Technologies
• Organizational Design
• Site Reliability Engineering
• Resilience
• Amazon Web Services
• Applied Science
• Blueprinting
• IT Capacity Management
• Customer Service
• Communication
• Demand Forecasting
• Scalability
• Infrastructure Management
• New Product Development
• Systems Development Life Cycle
• Transport Layer Security (TLS)
• Troubleshooting (Problem Solving)

Job areas

• Technology
• Software
• Engineering
• Software Engineer/Site Reliability Engineer
• Site Reliability Engineer
• Software and Applications Developers and Analysts Not Elsewhere Classified
• Computer and Information Research Scientists

More jobs from Thumbtack