Assistant Retail Manager

At Thyme & Again, we're passionate about delivering exceptional food, outstanding customer service, and creating memorable experiences for our customers and community. We're looking for an energetic, hands-on Retail Assistant Manager to support our Retail Manager in leading our busy retail operation. If you're a natural leader who enjoys coaching a team, solving problems, and spending your day on the retail floor rather than behind a desk, we'd love to hear from you. What You'll Do As our Retail Assistant Manager, you'll play an integral role in the day-to-day success of our retail operation by: Leading by example on the sales floor and delivering an exceptional customer experience. Supporting, coaching, and developing a high-performing retail team. Assisting with hiring, onboarding, and training new employees. Supervising daily retail operations, merchandising, inventory, and product presentation. Managing opening and closing procedures and responding to operational challenges. Supporting scheduling, shift coverage, and daily workflow planning. Assisting with inventory counts, transfers, ordering, and stock replenishment. Helping administer retail systems including POS, inventory, and operational technology. Maintaining high food safety, health & safety, and operational standards. Collaborating closely with our Kitchen, Bakery, Catering, and Head Office teams to ensure seamless operations. Identifying opportunities to improve processes, efficiency, and the customer experience. This is a highly visible leadership position where you'll spend the majority of your shift actively supporting your team on the floor while balancing operational and administrative responsibilities. What We're Looking For We're looking for someone who has: 2-3 years of retail, hospitality, food service, or customer service leadership experience. Previous supervisory or team leadership experience. Experience coaching and developing employees. Strong customer service and communication skills. Excellent organizational and problem-solving abilities. Confidence making decisions and adapting in a fast-paced environment. Experience using POS and inventory management systems (Revel experience is an asset). Food Handler Certification (or willingness to obtain). What Makes You Successful You are someone who: Leads with positivity, integrity, and accountability. Enjoys coaching others and helping people succeed. Takes initiative and anticipates operational needs. Thrives in a busy environment where priorities change throughout the day. Builds strong relationships with customers and teammates. Is organized, adaptable, and solutions-focused. Physical Requirements Ability to stand and walk for extended periods. Ability to lift up to 50 lbs. Comfortable bending, reaching, and working in refrigerated storage areas. If you're passionate about leadership, hospitality, and creating exceptional customer experiences, we'd love to hear from you!

Lead daily retail operations by supervising the sales floor, managing inventory, and ensuring an exceptional customer experience. Support the Retail Manager in coaching staff, handling administrative tasks, and collaborating with kitchen and bakery teams.

Requires 2-3 years of leadership experience in retail, hospitality, or food service. Candidates should possess strong communication skills, experience with POS systems, and a Food Handler Certification.

• Customer servicePreferred

Identified from the job description. Confirm important requirements above.

• Retail Management
• Team Leadership
• Employee Coaching
• Inventory Management
• Merchandising
• Customer Service
• POS Systems
• Staff Training
• Operational Planning
• Food Safety
• Problem Solving
• Scheduling

• Retail
• Management & Leadership
• Hospitality
• Food & Beverage
• Customer Service & Support

Minimum experience

2+ years

Apply by

Aug 29, 2026

Posting language

English

Working hours

40 hours per week

Seniority

Mid-Senior level

Application method

Direct apply is available