Café manager

Job summary

The Café Manager is responsible for planning, organizing, and evaluating daily operations to maintain profitability and efficiency. Key duties include supervising a staff of 16-20 people, managing budgets, and ensuring high standards of customer service and food safety.

Job details

Work Term: Permanent Work Language: English Hours: 88 hours bi-weekly Education: Secondary (high) school graduation certificate Experience: 1 year to less than 2 years Work setting Urban area Tasks Analyze budget to boost and maintain the restaurant's profits Evaluate daily operations Monitor revenues to determine labour cost Monitor staff performance Plan and organize daily operations Recruit staff Set staff work schedules Supervise staff Train staff Balance cash and complete balance sheets, cash reports and related forms Conduct performance reviews Organize and maintain inventory Ensure health and safety regulations are followed Leading/instructing individuals Address customers' complaints or concerns Provide customer service Food safety/handling skills Plan, organize, direct, control and evaluate daily operations Supervision 16-20 people Staff in various areas of responsibility Certificates, licences, memberships, and courses First Aid Certificate Workplace Hazardous Materials Information System (WHMIS) Certificate CPR Certificate Safe Food Handling certificate Food Safety Certificate Computer and technology knowledge Electronic cash register MS Excel MS Windows Work conditions and physical capabilities Fast-paced environment Work under pressure Tight deadlines Repetitive tasks Attention to detail Combination of sitting, standing, walking Standing for extended periods Personal suitability Accurate Client focus Dependability Excellent oral communication Flexibility Organized Reliability Team player Ability to multitask Screening questions Are you available for shift or on-call work? Do you have experience working in this field? Do you have the required certifications listed in the job posting? Employment terms options Early morning Evening Employment terms options Flexible hours Morning On call Day Weekend Health benefits Dental plan Health care plan Vision care benefits Financial benefits Gratuities Group insurance benefits Other Benefits Learning/training paid by employer Parking available Support for persons with disabilities Offers mentorship, coaching and/or networking opportunities for persons with disabilities Support for newcomers and refugees Offers mentorship programs that pair newcomers and/or refugees with experienced employees Support for youths Offers on-the-job training tailored to youth Offers mentorship, coaching and/or networking opportunities for youth Support for Veterans Offers mentorship, coaching and/or networking opportunities for Veterans Offers flexible onboarding options to allow Veterans to gradually adapt to the civilian workplace (for example: gradually increasing hours and responsibilities, etc.) Support for Indigenous people Offers mentorship, coaching and/or networking opportunities for Indigenous workers Support for mature workers Offers mentorship, coaching and/or networking opportunities for mature workers Offers phased retirement options that allow mature workers to gradually reduce their workload (for example: flexible or reduced work hours, part time employment, project-based or seasonal work, etc.) Offers phased re-entry options for mature workers who are returning to work after retiring (for example: gradually increasing hours and responsibilities) Supports for visible minorities Offers mentorship programs that pair members of visible minorities with experienced employees

What you’ll do

The Café Manager is responsible for planning, organizing, and evaluating daily operations to maintain profitability and efficiency. Key duties include supervising a staff of 16-20 people, managing budgets, and ensuring high standards of customer service and food safety.

Requirements

Candidates must have a high school diploma and 1 to 2 years of experience in a similar role. Required certifications include First Aid, CPR, WHMIS, and Safe Food Handling.

Benefits

• Dental plan • Health care plan • Vision care benefits • Gratuities • Group insurance benefits • Paid learning and training • Parking available • Support for persons with disabilities • Mentorship and coaching for persons with disabilities • Support for newcomers and refugees • Mentorship for newcomers and refugees • Support for youths • On-the-job training for youth • Mentorship for youth • Support for veterans • Mentorship for veterans • Flexible onboarding for veterans • Support for indigenous people • Mentorship for indigenous workers • Support for mature workers • Mentorship for mature workers • Phased retirement options • Phased re-entry options for mature workers • Support for visible minorities • Mentorship for visible minorities

Listed skills

• Customer service · Preferred
• Recruitment · Preferred
• Training · Preferred
• Food safety · Preferred
• Multitasking · Preferred
• Inventory management · Preferred
• scheduling · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Budget Analysis
• Staff Supervision
• Recruitment
• Scheduling
• Inventory Management
• Customer Service
• Food Safety
• Performance Reviews
• Cash Balancing
• Training
• MS Excel
• MS Windows
• Electronic Cash Register
• Multitasking
• Oral Communication
• Client Focus

Job areas

• Food & Beverage
• Hospitality
• Management & Leadership
• Retail
• Customer Service & Support