Collections Analyst

Toronto, ON
On-site
Posted Oct 16, 2026
1 position

$50,000–$70,000 / year

Opens LinkedIn

Employment type: Full-time
Experience level: Mid-level · 2+ years
Apply by: Oct 23, 2026
Posting language: English
Working hours: 40 hours per week
Seniority: Mid-Senior level

Job summary

Manage collection activity for an assigned portfolio, including customer calls and emails, account reconciliation, payment follow-up, and resolution of delinquent account issues. Coordinate with internal teams and managers to resolve disputes, escalate collection or billing issues, support payment application, and report on collection efforts.

Job details

What will you be doing? Reporting to the National Credit & Collections Manager, the Senior Collection Specialist is responsible for performing customer interactions and follow-ups that ensure payments are received as per the established terms and in accordance with the Cash Collection and Aging Targets. Perform daily collection activity for an assigned portfolio of accounts through daily telephone collection calls, email Reconciliation of customer accounts Build and maintain relationship with a variety of customers in a dynamic industry Determine appropriate plans of action for delinquent accounts and resolve day-to-day account issues Collaborate with cross functions to handle exceptional cases or resolve collection issues Support Cash Application team by providing payment details to properly apply payments to customer’s accounts Holds Monthly A/R review meetings with District/ Accounts Managers for the purpose of resolving disputes and identifying present and potential troublesome accounts Timely escalate all Collection, Billing , Reconciliation issues to District/ Sales Managers & National Credit & Collection Manager Complete reports on the status of delinquent accounts and related Collection efforts Perform other duties as assigned by Manager What do you bring: +3 years of collection experience in Commercial Collections Working Knowledge of Microsoft Office Intermediate Excel Skills Previous experience in the construction industry would be an asset Strong organizational skills with the ability to prioritize work effectively Strong knowledge of AR and Collection processes Ability to take initiative and work proactively Ability to negotiate in a tactful and diplomatic manner using superior oral and written communication skills Deadline and performance-driven Detail-oriented, efficient, and accurate What we offer Total compensation range $50,000 to $70,000 Company pension Dental care Disability insurance Employee assistance program Extended health care Life insurance On-site parking Paid time off Vision care Bonus plans for all positions Wellness Program TK Elevator is an equal opportunity employer and is committed to diversity. Qualified applicants will receive consideration for employment without regard to age, gender, race, color, religion, sexual orientation, gender identity, national origin, disability, or any other protected status required by applicable law. This posting is for a current existing vacancy within our organization. We are actively seeking qualified candidates to fill this open position. If you are interviewed for this position, we will advise you within 45 days of the interview as to whether or not you were successful in obtaining the position. Information submitted as part of the job application process will be kept on file for 3 years from the date of submission in accordance with legislative requirements. As part of our recruitment process, TK Elevator may use AI tools to assist in screening candidates and assist in evaluating candidate qualifications. All final hiring decisions are made by either the hiring manager or the recruitment team What Makes Us Special At TK Elevator, we offer more than just a job, we offer a place to grow, thrive, and make an impact. Here’s what you can look forward to: Competitive Compensation: Competitive and market-aligned compensation in a technically exciting, stable, and sustainable industry. Continuous Development: Structured onboarding, continuous learning, and development programs designed to support your growth. Work-life balance: Sustainable ways of working supported by policies and working models aligned with local practices and business needs. A culture that moves people: Open communication, mutual respect, and an inclusive environment where everyone feels valued and empowered. Empowered Work Environment: Flat hierarchies, approachable leadership, and the freedom to innovate and make an impact from day one. Ready to move beyond? Apply online today! Please note: We only consider applications submitted through our online system. Diversity & Inclusion Statement: At TKE, diversity drives innovation. We encourage applicants of all backgrounds, identities, and experiences to join us. TKE – Move Beyond Who We Are TK Elevator (TKE) is a world-leading innovator in vertical transportation and urban mobility. From engineering and installation to maintenance and digital transformation, we support all mobility systems, elevators, escalators, walkways, stairlifts and boarding bridges on any platform, at any time. With digital platforms like AGILE and the IoT platform MAX, we enable smarter, safer urban movement.With more that 50,000 employees, and 1,000+ global support centers, we are moved by what moves people. TKE – Move Beyond.

What you’ll do

Requirements

Requires at least three years of commercial collections experience, strong knowledge of accounts receivable and collection processes, and working knowledge of Microsoft Office with intermediate Excel skills. Candidates should be organized, detail-oriented, proactive, effective at prioritizing and negotiating tactfully, and able to communicate clearly; construction industry experience is an asset.