Services Techncian

Job summary

The Services Technician acts as the frontline support, responsible for initial triage of client requests and providing onsite desk-side support. They are also tasked with documenting systems, managing network installations, and performing standard IT tasks.

Job details

About TLC Solutions TLC Solutions delivers, deploys, and supports modern technology and IT services to businesses, schools, and government organizations. We distinguish ourselves from other IT service providers by offering complete managed service packages to our clients. We help our clients choose computers and devices that fit their needs, build and control servers, install and manage networks, and design, develop, and implement cloud solutions that bring value to their organization. We also provide our clients with IT management, remote support, and onsite desk-side support services. In 1999, TLC Solutions onboarded our first client with a vision of providing managed IT services and communications in British Columbia. We are proud to serve this client still, and since our inception, we have grown to serve a broad range of businesses throughout BC, Alberta, and California. This growth is built on the same transparency, expertise, and reliability on which we were founded. United by our core values of Joy, Teamwork, Honesty, Loyalty, and Accountability, TLC is on a journey to help people love technology and deliver Technolojoy! We are looking for a Services Technician to join our Langley pod. How this Role Delivers Technolojoy The Service Technician is our frontline technical support person. They are responsible for the initial triage for all client support requests. Key Accountabilities: Supply exceptional IT service on all supported communication platforms Document new and changing systems and processes Self-education through workshops, certifications, job shadowing and research Client onsite support Following existing documentation to complete standard tasks Resolve and escalate service requests Working alone/unsupervised Key Qualifications: 3 Years IT support or education or combination of both 2 Year customer service Preferred Certificates Network+, A+, Server+ CCNA, ACSA, JNCIA MS-900, MD-102. Any other fundamentals or Associate level Microsoft Certification Preferred experience with Windows Server 2012-2022 Networking fundamentals Microsoft 365 administration Class 5 Driver’s license - 2 yrs driving experience Ability to come to office and go to client sites at regular intervals Successful completion of Criminal Background Check Legally allowed to work in Canada, valid permit required Clean driving record and ability to produce a drivers abstract and claims history letter

What you’ll do

The Services Technician acts as the frontline support, responsible for initial triage of client requests and providing onsite desk-side support. They are also tasked with documenting systems, managing network installations, and performing standard IT tasks.

Requirements

Candidates must have at least 3 years of IT support experience or education, along with 2 years of customer service experience. A valid Class 5 driver's license and the ability to pass a criminal background check are mandatory requirements.

Listed skills

• Technical Documentation · Preferred
• Customer service · Preferred
• Problem solving · Preferred
• Communication · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• IT support
• Customer service
• Triage
• Windows server
• Networking
• Microsoft 365 administration
• Technical documentation
• Remote support
• Onsite support
• System installation
• Network management
• Cloud solutions
• Problem solving
• Communication
• Self-Directed Learning
• Microsoft 365
• Support Services
• Good Driving Record
• Communication Platforms
• Accountability
• Valid Driver's License
• Research
• Technical Support
• Cisco Certified Network Associate
• Customer Service
• CompTIA A+
• CompTIA Network+
• IT Service Management
• Juniper Networks Certified Internet Associate
• Managed Services
• Microsoft Certified Professional
• Windows Servers
• CompTIA Server+
• Teamwork
• Honesty

Job areas

• Technology
• Customer Service & Support
• Software
• Service Technician
• Technical Support Manager / Supervisor
• Information and Communications Technology User Support Technicians
• Computer User Support Specialists

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