TLS is a brand experience center devoted to supporting a select group of North American brands in delivering their brand promise We are based in London, Ontario and for the last twenty years we have honed our craft of shepherding customers towards having their needs met and taking customer engagement to a deeper level. We think of ourselves as MomentMakers and believe, profoundly so, that serving is the active ingredient in service, purposeful action brand performance and brand health. A career in brand experience is becoming increasingly valuable as human contact lies at heart of every brand promise. The customer centric orientation our MomentMakers embody is a true differentiator in making our brand partners more successful. Our role is to make lives a little easier, happier and more productive. This is at the heart of what we do. We understand, develop and honor the kind of people that fit our team and focus on their skill development to support our vision.
Remote · London, Ontario, Canada
You will act as the first point of contact for customers via phone, email, and chat to schedule appointments and provide information. Additionally, you will listen with empathy to resolve customer issues while maintaining accurate records of interactions.
