Remote- Bilingual MomentMaker®

Job summary

You will act as the first point of contact for customers via phone, email, and chat to schedule appointments and provide information. Additionally, you will listen with empathy to resolve customer issues while maintaining accurate records of interactions.

Job details

Join TLS as a Bilingual MomentMaker® French & English Real People, Real Conversations. Every application is reviewed by a real person, and every interview is conducted by a real member of our team. We do not use AI to screen, assess, or select candidates at any stage. When you apply to TLS, you'll be heard by a human, every step of the way. This posting is for an active, open position. Must be located in Canada At TLS, we don't just answer calls, we create moments. We're looking for people who lead with empathy, care deeply about others, and want to make a difference with every interaction. This is a remote role, and we are based out of London, Ontario. Bilingual -English and French, is a requirement. Compensation: $16.35-$20.35 Why You'll Love Working Here We believe that connection is at the heart of everything we do. At TLS, you'll find: A team built on trust, respect, and genuine care A space where your ideas matter, and we encourage feedback Opportunities to grow your personal and professional skills. We're proud to represent trusted brands like CertaPro Painters, Paul Davis Restoration, California Closets, and First OnSite, helping small businesses succeed in North America. What You'll Do: As a MomentMaker® you'll be the first friendly voice customers hear when they reach out for help. You will: Connect with customers via phone, email, or chat Schedule appointments and share helpful information Listen with empathy and find the best solutions Record accurate details and follow brand guidelines Partner with your team to create a positive experience for every interaction What You'll Bring A natural ability to make people feel heard and valued Strong communication skills written and verbal Comfort using technology and learning new systems The ability to stay calm and organized in a fast-paced environment Availability for evening and weekend shifts Experience in customer service is an asset — but a genuine desire to care for others is what really counts. What Makes TLS Different At TLS, success isn't just about numbers, it's about the way we engage with people We celebrate great performance, support growth, and build connections that last.

What you’ll do

You will act as the first point of contact for customers via phone, email, and chat to schedule appointments and provide information. Additionally, you will listen with empathy to resolve customer issues while maintaining accurate records of interactions.

Requirements

Candidates must be bilingual in English and French and possess strong verbal and written communication skills. You should be comfortable using technology and available to work evening and weekend shifts.

Benefits

• Professional development opportunities
• Supportive team environment

Listed skills

• Time management · Preferred
• French · Preferred
• Customer service · Preferred
• Problem solving · Preferred
• Communication · Preferred
• Data entry · Preferred
• scheduling · Preferred
• English · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Bilingual
• French
• English
• Customer service
• Communication
• Phone etiquette
• Email communication
• Chat support
• Scheduling
• Empathy
• Problem solving
• Data entry
• Technology proficiency
• Time management
• Bilingual (French/English)
• Artificial Intelligence
• Multilingualism
• Brand Management
• Customer Service
• English Language
• French Language
• Painting
• Restoration

Job areas

• Customer Service & Support
• Administrative
• Maker
• Interpreter / Translator
• Translators, Interpreters and Other Linguists
• Interpreters and Translators