Manager, IT Endpoint Engineering & Operations

Toromont Cat is looking for a Manager, IT Endpoint Engineering & Operations to join our team! The Manager, IT Endpoint Engineering & Operations is a hands-on technical leadership role accountable for the engineering, strategy, and operational excellence of Toromont's endpoint and end-user technology ecosystem across the entire organization. This role owns the full technology stack that powers how employees work: endpoint fleet engineering (Intune, SCCM/MECM, Autopilot), VDI strategy, application packaging, endpoint security co-ownership, identity and device trust, meeting room and collaboration technology, and the organization's ITSM platform and CMDB. The Manager leads a team of technical engineers, elevating the function from a legacy, support-driven model into a proactive, modernization-focused engineering discipline that defines standards for the broader IT organization to execute against. This is a change-agent role: the successful candidate will bring a demonstrated track record of transforming complacent or reactive technical teams into high-performing, engineering-minded organizations, and will be measured on modernization outcomes, automation maturity, and technology adoption — not ticket volume or support metrics. Pay Type Full Time, Permanent Compensation $103,625.00- $129,532.50 The listed base salary is just one component of our total rewards package, and performance-based or discretionary bonuses may be available. As a Manager, IT Endpoint Engineering & Operations, YOU will experience: * Working within one of the safest organizations in the industry where your safety and well-being are our most important priority * Working for the best-in-class equipment dealer and with the premium Caterpillar brand * Opportunities to continuously Learn, Grow and Develop with our Toromont team through our internal Training teams that are geared for your success * Competitive total rewards including: wages, benefits, and premiums (as eligible) * An opportunity for flexible work schedules and opportunities across multiple locations across Eastern Canada In a typical day, YOU will: * Define and lead the strategy, architecture, and engineering of the organization's endpoint management platforms (Microsoft Intune, SCCM/MECM, Autopilot, Apple OSX/iOS,, Android Enterprise), driving modernization of device provisioning, patching, compliance, and application packaging across the full device fleet. * Lead, coach, and develop a team of technical engineers, building a high-performing, engineering-first culture. Set clear performance expectations and modernization-tied KPIs, drive accountability, and transform the function from a legacy, escalation-driven support model into a proactive technology organization. * Define device standards (make, model, OS, and platform selection) that Service Desk and other operational teams execute against; own device lifecycle strategy (refresh cycles, end-of-life planning) and Virtual Desktop Infrastructure/DaaS strategy and engineering (Citrix, VMware Horizon, Azure Virtual Desktop, Windows 365). * Own and maintain the organization's ITSM platform, including configuration, workflow design, and governance of the Configuration Management Database (CMDB), ensuring accurate asset and configuration data that is downloaded to Service Desk for day-to-day operational use. * Co-own endpoint security posture in partnership with the Security team, including endpoint detection and response (EDR) health, disk encryption compliance, conditional access and device trust (Entra ID/Azure AD), and privilege management. * Define and lead the strategy and engineering of meeting room and collaboration technology (Microsoft Teams Rooms, Webex, Zoom, Google Meet, etc) and digital signage across all corporate locations, ensuring modern, reliable, and consistent user experiences. * Drive automation and continuous improvement across the endpoint environment (PowerShell scripting, Intune Proactive Remediations, self-healing tooling) and provide reporting on modernization KPIs, compliance, and engineering maturity to IT leadership. Must-haves for this role: * Bachelors' Degree in Computer Science, Information Technology, or a related field . * 4-6 years working experience in Computer Science, Information Technology, or a related field . * Deep, hands-on expertise with Microsoft Intune/Endpoint Manager, SCCM/MECM, and Autopilot for enterprise-scale device provisioning, patching, and compliance management. * Experience designing, deploying, and supporting VDI/DaaS platforms (Citrix, VMware Horizon, Azure Virtual Desktop, or Windows 365) * Demonstrated experience owning an ITSM platform and CMDB, including configuration, workflow governance, and data integrity. * Strong understanding of Entra ID/Azure AD, conditional access, device compliance, and endpoint security fundamentals. * Proven track record leading and transforming technical teams — coaching engineers, raising performance standards, and building an engineering-first culture. * Automation and scripting experience (PowerShell) to drive proactive remediation and reduce manual effort. * Excellent stakeholder communication skills, with the ability to translate technical strategy for business and executive audiences. * Experience with Apple Business Manager/Jamf and Android Enterprise management is considered an asset. * Experience with meeting room and collaboration technology (Microsoft Teams Rooms, Zoom Rooms) and digital signage platforms. * Experience operating in a large, multi-site enterprise environment (8,000+ employees). * Relevant certifications such as Microsoft Certified: Endpoint Administrator Associate, ITIL Foundation, or VMware/Citrix VDI certifications. About Toromont Cat With over 4,000 employees and 56 locations from Manitoba to Newfoundland, Toromont Cat has a proven track record, industry knowledge, dealership infrastructure, and service mindset to ensure our Construction, Mining, and Power Generation customers succeed. At Toromont Cat, work is built around people's strengths, our products, technology and an outstanding customer experience and through our strong partnership with Caterpillar ™, Toromont Cat takes care of our employees who take care of our customers! When you join our team, you become a member of the Toromont family. Your success is our success! Artificial Intelligence (AI) Please note that our hiring processes involve the use of artificial intelligence (AI) tools to assist with screening, assessing, or selecting candidates; all final decisions are reviewed by our Talent Acquisition team to ensure fairness and compliance with applicable laws.

The manager will lead the strategy, architecture, and engineering of endpoint management platforms while transforming the team into a proactive, engineering-focused organization. They are responsible for defining device standards, managing the ITSM platform, and overseeing collaboration technology across the enterprise.

Candidates must have a bachelor's degree in IT or a related field and 4-6 years of relevant experience. Deep expertise in Microsoft endpoint management tools, VDI platforms, and ITSM/CMDB governance is required, along with proven leadership and automation skills.

• Competitive total rewards • Flexible work schedules • Training and development opportunities • Safety-focused work environment

• LeadershipPreferred

Identified from the job description. Confirm important requirements above.

• Microsoft Intune
• SCCM/MECM
• Autopilot
• VDI strategy
• ITSM platform
• CMDB
• Endpoint security
• PowerShell scripting
• Leadership
• Change management
• Azure AD
• Collaboration technology
• Device lifecycle management
• Automation
• Technical engineering
• Compliance Management
• Technical Strategy
• Azure Active Directory
• ITIL Foundation Certification
• Stakeholder Communications
• Endpoint Detection And Response
• Accountability
• Citrix VDI (Virtual Desktop Infrastructure)
• Workflow Management
• Google Meet
• Endpoint Security
• Zoom Rooms
• Zoom (Video Conferencing Tool)
• Endpoint Engineering
• Technical Leadership
• Technology Ecosystems
• Jamf
• Endpoint Management
• Microsoft Teams
• Artificial Intelligence
• Apple IOS
• Mac OS
• Application Packaging
• Microsoft Azure
• Management
• Customer Service
• Configuration Management Databases
• Computer Science
• Information Technology
• Continuous Improvement Process
• Data Integrity
• Encryption
• Operating Systems
• Desktop Virtualization
• Digital Signage

• Technology
• Management & Leadership
• Engineering
• Security & Safety
• Endpoint Engineer
• IT Manager
• Information and Communications Technology Service Managers
• Information Technology Project Managers
• Computer Occupations, All Other

Minimum education

Bachelor’s degree

Minimum experience

5+ years

Posting language

English

Working hours

40 hours per week