Novelty Shop Assistant/Receptionist

Toromont Cat is looking for a Novelty Store Assistant/Receptionist to join our team in Concord, ON! This position plays a critical role as the first point of contact with our valued customers and visitors as well as provides support for the sales and management teams in the Branch. Pay Type Full Time, Permanent Compensation $39,940 - $49,928 The listed wage is just one component of our total rewards package, and eligibility to additional premiums may be available. As a Receptionist/Novelty Shop Assistant, YOU will experience: * Working within one of the safest organizations in the industry where your safety and well-being are our most important priority * Working for the best in class equipment dealer and with the premium Caterpillar brand * Opportunities to continuously Learn, Grow and Develop with our Toromont team through our internal Training teams that are geared for your success * Competitive total rewards including: wages, benefits, and premiums (as eligible) Job Description: * Demonstrate safe work and environmentally sound behaviours at all times in support of Toromont’s Health and Safety Policy, Programs and initiatives * Provide efficient, courteous and professional distribution of calls * Greet and direct customers and visitors to the appropriate business unit/individual * Process the incoming and outgoing mail including distribution * Post messages on Welcome Board and Conference Room as required * Manage the retail and novelty store operations, i.e. customer sales, stock transfers, stocking shelves, inventory and ensure cash sales are remitted promptly to the Accounting Department * Coordinate board room bookings, maintain the coffee bar and order supplies * Arrange for couriers, maintain a record and hand cheques to Accounts Payable Job Qualifications: * Post Secondary Education and/or equivalent experience in a busy retail/warehouse environment * Minimum 2 years administrative support, customer service and reception experience * Safety conscious, results driven and passion for consistently delivering exceptional customer service * Exceptional communication, interpersonal and organizational skills with a friendly and polished telephone manner * Proven initiative, problem solving, attention to detail and a sense of urgency and ability to prioritize * Ability to multiple tasks and deliver accuracy in a timely manner * Adaptable to constant change in a fast paced environment * A self-motivated team player with a relationship building capacity and experience in diverse cross functional groups * Proficient in Microsoft Word, PowerPoint, Excel and Outlook at an intermediate level * Willing and able to work flexible hours in support of business needs About Toromont Cat With over 4,000 employees and 56 locations from Manitoba to Newfoundland, Toromont Cat has a proven track record, industry knowledge, dealership infrastructure, and service mindset to ensure our Construction, Mining, and Power Generation customers succeed. At Toromont Cat, work is built around people's strengths, our products, technology and an outstanding customer experience and through our strong partnership with Caterpillar ™, Toromont Cat takes care of our employees who take care of our customers! When you join our team, you become a member of the Toromont family. Your success is our success! Artificial Intelligence (AI) Please note that our hiring processes involve the use of artificial intelligence (AI) tools to assist with screening, assessing, or selecting candidates; all final decisions are reviewed by our Talent Acquisition team to ensure fairness and compliance with applicable laws.

The role serves as the primary point of contact for customers and visitors while providing administrative support to sales and management teams. Responsibilities include managing the novelty store, processing mail, coordinating boardroom bookings, and handling incoming calls.

Candidates must have post-secondary education or equivalent experience in a retail or warehouse environment. A minimum of 2 years of experience in administrative support, customer service, or reception is required, along with proficiency in Microsoft Office applications.

• Competitive total rewards • Health benefits • Premiums

• Time managementPreferred
• Customer servicePreferred
• Problem solvingPreferred
• Administrative SupportPreferred
• interpersonal skillsPreferred
• Attention to detailPreferred
• Microsoft ExcelPreferred
• CommunicationPreferred
• Microsoft WordPreferred
• Inventory managementPreferred
• Relationship BuildingPreferred
• Retail operationsPreferred
• Microsoft OutlookPreferred

Identified from the job description. Confirm important requirements above.

• Administrative support
• Customer service
• Reception
• Retail operations
• Inventory management
• Communication
• Interpersonal skills
• Organizational skills
• Problem solving
• Attention to detail
• Microsoft Word
• Microsoft PowerPoint
• Microsoft Excel
• Microsoft Outlook
• Time management
• Relationship building
• Retail Operations
• Administrative Support
• Organizational Skills
• Stocking Merchandise
• Self-Motivation
• Accounts Payable
• Accounting
• Artificial Intelligence
• Management
• Customer Service
• Sales
• Warehousing
• Problem Solving
• Relationship Building
• Prioritization
• Detail Oriented

• Customer Service & Support
• Administrative
• Retail
• Sales
• Logistics
• Human Resources Assistant/Receptionist
• Receptionist
• Receptionists (general)
• Receptionists and Information Clerks

Minimum education

High school

Minimum experience

2+ years

Posting language

English

Working hours

40 hours per week