Revenue Analyst

About Toronto Community Housing Corporation Toronto Community Housing Corporation (“TCHC”) is the largest social housing provider in Canada and the second largest in North America. We are wholly owned by the City of Toronto and operate in a non-profit manner. TCHC provides homes to over 41,000 low and moderate-income households in 88 of Toronto's neighbourhoods, with 93,000 tenants from many different backgrounds with a diversity in age, education, language, mental and physical ability, religion, ethnicity and race. We are an essential part of the City of Toronto's fabric and social system. Our over 2,000 employees work to achieve our vision of quality homes in vibrant communities where people are proud to live and work. Vacancy Type: Full-time Temporary Salary/Hourly Range: $46.13/hr - $50.57/hr Work Details (Days/Hours): Monday to Friday, 35 hours/week Hybrid Eligible Yes Affiliation: CUPE Local 79 Contract Length: Until December 2027 Division and Department Finance – Property Accounting Location: 931 Yonge Street, Toronto Note: relocating to 55 John Street in November Number of Vacancies: 1 Existing/New Job: New Grade: TCHC 7 Vacancy Status New Candidate List or Eligibility List: Candidate List What we offer In addition to competitive wages and a rewarding career where you can truly make a difference, we offer a comprehensive package that meets the various needs of our diverse employees, including: Ability to participate in inclusive employee-led networks to educate, inspire, amplify voices, build relationships and provide development opportunities; Three weeks paid annual vacation days, increasing with years of service; Defined benefit pension plan with OMERS, includes 100-per-cent employer matching; Health and dental benefits; Employee and family assistance program; Maternity and parental leave top up (93% of base salary); Training and development programs including tuition reimbursement of $1500 per calendar year; Fitness membership discount; Make a difference Reporting to the Manager, Property Accounting, the Revenue Analyst is responsible for conducting complex revenue and financial analysis to support revenue optimization, revenue recovery, and operational decision-making within the Property Accounting unit. The role analyzes revenue trends, billing activities, arrears performance, RGI reviews, tenant account transactions, and revenue leakage risks by collecting and evaluating information from multiple data sources. The incumbent exercises independent judgment to identify root causes of discrepancies, assess financial impacts, develop recommendations, and support process improvements that enhance revenue accuracy and operational effectiveness. The position prepares analytical reports, communicates findings to management and business partners, and provides guidance to support informed decision-making and continuous improvement of revenue-related processes. What you'll do Analyze residential billing data and validation processes to identify discrepancies, assess financial impacts, and recommend corrective actions; collaborate with Operations and IT to resolve complex billing issues and improve billing accuracy and controls. Conduct detailed rent roll reconciliations and revenue variance analysis to identify trends, billing inconsistencies, and potential revenue leakage; provide recommendations and work with Operations to implement corrective actions and minimize revenue loss. Lead and support revenue leakage analysis initiatives through the review of financial, operational, and tenant account data from multiple sources; identify root causes, evaluate financial impacts, and recommend business process and system improvements to optimize revenue and strengthen internal controls. Perform ongoing analytical reviews and monthly revenue management activities, including but not limited to: Preparing PAP returns and trending report to Operations; Reviewing transfer accounts with balances to ensure Managing LMR interest distribution and LMR reconciliation; Reviewing deposit accounting, large dr and credit balance and tenant refund Providing guidance to front line staff on resolving account level issues Analyze RGI reviews, arrears collection activities, LOE trends, and operational processes to identify inefficiencies, assess revenue impacts, and recommend process improvements; provide analytical guidance and training to frontline staff and business partners. Prepare and present revenue trend analysis, variance reports, and recommendations for management review; provide insights to support operational and financial decision-making related to revenue optimization and risk mitigation. Support past arrears collection by reviewing monthly files sent to collection agencies, monitoring repayment agreements tracking, handling inquiries from former tenants, and guiding the Senior Collection Clerk on account-level activities Prepare, analyze, and interpret monthly financial and operational reports, identify significant trends and variances, determine root causes, and provide recommendations to management to support informed decision-making. Work with business partners and IT consultants to conduct testing and validation related to system or process changes Monitor tenant annual income reviews and support on City compliance reporting requirements Provide analytical support and subject matter expertise to Operations, TSC, Finance, and business partners by interpreting financial information, recommending corrective actions, and supporting the implementation of process improvements and system enhancements. Perform other duties as assigned What you'll need University degree in Accounting, Business or Commerce Minimum 5 years’ experience in social housing and property management is required. Strong knowledge of Residential Tenancies Act (RTA) and Housing Services Act (HSA) Advanced analytical, critical thinking, and problem-solving skills, with the ability to analyze complex financial and operational data, identify trends, assess impacts, and develop recommendations to support decision-making. Strong knowledge of internal controls, financial reporting, audit requirements, and data analysis techniques used to identify risks, revenue leakage, and process improvement opportunities. Strong communication and interpersonal skills, with the ability to present analytical findings, provide recommendations, influence stakeholders, and deliver guidance and training to business partners and operational staff. Advance proficiency in MS Excel. Extensive experience in Yardi system. Demonstrated ability to perform complex data analysis, interpret information from multiple sources, prepare analytical reports, and provide recommendations that support operational and financial decision-making. What’s next Once you apply, we’ll review your resume and cover letter to determine if your skills and experience match the qualifications for the role. Only qualified candidates will be contacted to move forward in the hiring process. If you are contacted, the process will include one or more interviews and/or assessments and reference checks. Candidates for unionized positions must score a minimum of 70% to pass any interview or assessment and be considered for the next stage of the recruitment process. Successful candidates will be determined based on score and where applicable, union seniority. Note: not all candidates who score 70% or higher will automatically proceed to the next stage of the recruitment process as this will be dependent on the number of candidates and number of available roles. Thank you for your interest in Toronto Community Housing We recognize that people bring experience and talent that goes beyond the technical skills and requirements of a job. If you possess similar experience that is close to what we’ve included in the job postings below, we encourage you to consider applying. We strongly believe that diverse experience, transferable skills, and passion are key! Once you have submitted your application successfully, you will receive a confirmation email. We encourage you to check out our careers page often, as new opportunities become available on a regular basis. Our commitment to equity, diversity and inclusion We are committed to providing equal opportunity to all employees and strive to create a diverse workplace that reflects the cultural mosaic of our great city and the communities we serve. We recognize the value that comes from different viewpoints, unique experiences and diverse perspectives of our employees, who bring fresh, new ideas to our business. Diversity plays a key role in our ability to deliver on our mission to provide clean, safe, well-maintained, affordable homes for tenants. TCHC is committed to diversity and inclusion within its community and encourages applications from Indigenous peoples, racialized persons/persons of colour, persons with disabilities, women, 2SLGBTQ+ persons, and others who can help us provide vibrant communities and make our city a great place to live. In an effort to ensure access to information for people with disabilities, we have noticed that some screen readers do not function properly with our job portal. If you are a person with a disability and are experiencing issues with our job portal and would like access to our job postings in an alternative format, please email your request to our People and Culture Division at [email protected]. Accessibility for applicants Toronto Community Housing is committed to equity in employment. Our goal is a diverse, inclusive, and barrier-free workplace that reflects the communities we serve. We will provide reasonable accommodation to applicants with disabilities at all stages of the hiring process in accordance with the Ontario Human Rights Code, the Accessibility for Ontarians with Disabilities Act, 2005, and Toronto Community Housing’s Accessibility Policy. If you are a person with a disability and need the job posting in an alternative format or any other accessible accommodations during the hiring process, please email your request to our People & Culture department at [email protected] or call our accessible accommodations line at (416) 981 - 4119. Please refer to the job requisition number when you contact us. We use AI technology through the use of pre-screening questions to assist in the screening process.

The Revenue Analyst conducts complex financial and revenue analysis to support optimization, recovery, and operational decision-making within the Property Accounting unit. The role identifies root causes of billing discrepancies, monitors revenue leakage, and provides analytical insights to management and business partners.

Candidates must hold a university degree in Accounting, Business, or Commerce and possess a minimum of 5 years of experience in social housing and property management. Strong proficiency in the Yardi system, MS Excel, and knowledge of the Residential Tenancies Act and Housing Services Act are required.

• Defined benefit pension plan • Health and dental benefits • Employee and family assistance program • Maternity and parental leave top up • Tuition reimbursement • Fitness membership discount • Paid annual vacation

• Problem solvingPreferred
• Data analysisPreferred
• Financial analysisPreferred
• AccountingPreferred

Identified from the job description. Confirm important requirements above.

• Financial analysis
• Revenue optimization
• Billing reconciliation
• Data analysis
• Variance analysis
• Internal controls
• Yardi
• MS Excel
• Residential Tenancies Act
• Housing Services Act
• Reporting
• Process improvement
• Risk mitigation
• Accounting
• Critical thinking
• Problem-solving
• Variance Reporting
• Compliance Reporting
• Property Accounting
• Influencing Skills
• Frontline Decision-Making Autonomy
• Influencing Without Authority
• Advanced Analytics
• Variance Analysis
• Yardi (Property Management Software)
• Risk Mitigation
• Microsoft Excel
• Artificial Intelligence
• Data Analysis
• Auditing
• Reconciliation
• Billing
• Internal Controls
• Management
• Business Process
• Decision Making
• Textiles
• Communication
• Continuous Improvement Process
• Training And Development
• Critical Thinking
• Disabilities
• Finance
• Property Management
• Financial Analysis
• Financial Statements
• Interpersonal Communications
• Problem Solving
• Operational Data Store
• Operations

• Finance & Accounting
• Government & Public Sector
• Data & Analytics
• Management & Leadership
• Revenue Analyst
• Business Analyst (General)
• Management and Organization Analysts
• Business Intelligence Analysts
• Data Scientists

Minimum education

Bachelor’s degree

Minimum experience

5+ years

Apply by

Sep 1, 2026

Posting language

English

Working hours

35 hours per week