Toyin McArthur

Training and technical support professional experienced facilitating practical systems and process learning, supporting software adoption, and helping people build confidence with unfamiliar technology. Strong presenter who translates technical concepts into approachable steps, adapts to learner questions and feedback, and creates clear support resources. Brings hands-on technical troubleshooting experience, a collaborative learning mindset, and enthusiasm for building deeper product knowledge.

• Ability to adapt
• Ability to stay calm in difficult situations
• Ability to work under pressure
• Able to manage multiple projects
• Action Planning
• Activity coordination
• approachable
• Assessment for/as/of learning
• Business analysis
• Business Application Support
• business correspondence
• Business Requirements Gathering
• Capable of working independently
• ChatGPT
• Classroom management
• Classroom organization
• client advocacy
• Client Relationship Management
• Coaching
• Collaboration
• committed to delivering high-quality results
• Communication
• Configuration
• Conflict Resolution
• Consistent
• Content Planning
• Continuous communication
• Continuous Improvement
• Microsoft 365
• Salesforce CRM
• Teams

1. Customer Service Team Lead, MoveBuddy

   StorageVault Canada Inc.

   Nov 2024 to Aug 2025

   • Led and coached a customer service team, using performance trends and recurring questions to identify individual learning needs and provide practical, targeted support. • Supported Salesforce CRM adoption by guiding employees through new workflows, answering usage questions, and helping build confidence with the system. • Gathered insight from recurring questions and service issues to clarify processes, strengthen guidance, and support continuous improvement.

2. Customer Service Training & Standards Specialist

   StorageVault Canada Inc.

   May 2022 to Nov 2024

   • Designed and facilitated practical systems, process, and customer service training, helping employees confidently apply new tools and ways of working. • Adapted facilitation in real time to participant questions, feedback, and different levels of technical comfort, translating unfamiliar concepts into approachable steps. • Used recurring questions and learning barriers to improve training delivery, quick-reference resources, and ongoing learner support.

3. Corporate Administrative Assistant | Employee Engagement & Program Coordination

   StorageVault Canada Inc.

   May 2021 to May 2022

   • Supported new-hire onboarding and training operations across multiple platforms, including training documentation, completion tracking, system updates, and employee communications. • Coordinated monthly virtual webinars from scheduling through delivery and recording, supporting presentation materials, training resources, and follow-up. • Launched and coordinated an employee wellness program, shaping session content and serving as MC/host while managing speakers, presentations, schedules, and logistics.

4. Client Experience Manager | Client Engagement & Operations

   StorageVault Canada Inc.

   Nov 2020 to May 2021

   • Built responsive relationships across multiple channels, listening closely to needs and providing clear, dependable follow-through. • Connected clients with internal teams, translating questions into clear actions and keeping issues moving through resolution. • Recognized recurring questions and process gaps, contributing communication and workflow improvements that made support clearer and more consistent.

5. Customer Care / Corporate Specialist

   Morneau Shepell

   May 2016 to Jul 2018

   • Managed complex customer inquiries with empathy, clear communication, and dependable follow-through in a high-volume service environment. • Recognized recurring questions and communication gaps, helping improve the clarity and consistency of information provided to customers.

6. SAP Communications Coordinator

   Loblaw Companies Limited

   Jan 2009 to Jan 2011

   • Created process documentation and support materials that helped employees navigate enterprise software and system-data changes across business units. • Partnered with regional stakeholders to clarify new processes, troubleshoot operational barriers, and support successful adoption of system changes.