TP Group, formerly known as Teleperformance, is a leading digital business services provider, embracing AI to deliver modern, intelligent, and empathetic solutions.
Paris, Île-de-France
We are TP Group. You’ve been calling us Teleperformance for almost 47 years. But in the AI era, the world has changed, and we had to change too to keep leading the digital business services market. We’re sharper, more modern, and even more empathetic. We are TP. Simple as that. Intelligent as always, and future-proof for the journey ahead.
On-site · Toronto
Oversee the daily operations of the call center, managing staff, premises, and client relationships to achieve financial and quality targets. Responsible for strategic planning, budget development, and ensuring compliance with KPIs such as CSAT, ESAT, and KSAT.
Hybrid · Toronto
The analyst will execute complex Excel-based reporting and consolidate data from multiple sources to support inventory, forecast, and business analytics. They will also perform root cause analysis, assist with process documentation, and contribute to ad hoc project initiatives.
Remote · Alberta, Canada
The role involves answering customer inquiries, providing troubleshooting steps, and assisting with warranty claims while maintaining professional rapport. Employees are expected to track contacts, update records, and meet performance metrics through collaborative teamwork.
On-site · Toronto
Lead and develop a team of Sales Executives to drive growth for AI platform clients within the digital advertising sector. Oversee portfolio vitality and execute strategic initiatives to enhance agency business and client satisfaction.
Hybrid · Toronto
The role involves conducting outbound prospecting and lead qualification to drive new business acquisition for digital advertising solutions. Additionally, the position requires managing and expanding existing advertiser relationships to ensure long-term success and revenue growth.
Hybrid · Toronto
The role involves conducting outbound prospecting to identify and qualify new business opportunities while managing and expanding existing advertiser relationships. You will deliver consultative sales solutions and maintain accurate records within the CRM to ensure operational efficiency and revenue growth.
Hybrid · Toronto
The role involves conducting outbound prospecting to identify new business opportunities and managing existing advertiser accounts to drive revenue growth. You will collaborate with cross-functional teams to deliver exceptional customer experiences and optimize advertising performance.
Hybrid · Toronto
Drive the rollout of digital marketing advertising solutions for Pinterest by prospecting new advertisers and qualifying leads. Manage the full sales cycle from acquisition to long-term account growth and performance optimization.
Hybrid · Toronto
Perform quality and process adherence reviews for contractor agents while tracking and reporting performance metrics. Lead calibration sessions and partner with training and operations teams to identify improvement opportunities and implement solutions.
Hybrid · Toronto
The role involves conducting outbound prospecting and lead qualification to drive new business acquisition for digital advertising solutions. Additionally, the incumbent will manage and nurture existing advertiser relationships to ensure long-term success and revenue expansion.
Hybrid · Toronto
The Contact Center Manager is responsible for the overall management of staff, operations, and client relationships to ensure financial and quality targets are met. They oversee daily call center activities, strategic planning, and the development of a high-performing team while ensuring compliance with organizational policies.
On-site · Toronto
The role focuses on acquiring and developing new business by building key customer relationships and identifying new opportunities. The specialist will deliver innovative solutions and develop market strategies through prospect research.
Hybrid · Toronto
The B2B Sales Supervisor manages day-to-day operations of the sales team, ensuring priorities are met and quality standards are maintained. They are responsible for coaching team members, handling escalations, and presenting business reviews to clients and stakeholders.
Hybrid · Toronto
The role serves as a primary contact for resolving complex billing escalations and managing the end-to-end accounts receivable process. Key duties include overseeing invoicing, cash applications, collections, and analyzing financial metrics like DSO to drive operational efficiency.
Hybrid · Toronto
The role serves as a primary escalation point for billing challenges and manages end-to-end invoicing, cash application, and collections processes. Additionally, the analyst will perform financial trend analysis and lead process improvement initiatives to enhance operational efficiency.
Hybrid · Toronto
The role focuses on driving the rollout of Pinterest's digital marketing solutions by identifying potential B2B customers and scheduling meetings with advertising consultants. It involves managing the customer journey through outbound sales motions and maintaining high standards of customer experience using Salesforce.
Hybrid · Toronto
The role involves conducting outbound sales outreach to potential advertisers to schedule meetings with partner managers. You will manage the customer journey and sales pipeline using Salesforce while identifying process improvements to increase lead conversion.
On-site · Toronto
The role involves developing and delivering foundational and advanced sales training for new hires and existing staff. Additionally, the manager will collaborate with leadership to foster a high-performance sales culture and monitor performance metrics to drive coaching strategies.
On-site · Toronto
The role is responsible for directing and managing team performance to deliver high standards of customer experience and operational metrics. Key duties include monitoring SLAs, conducting quality audits, and fostering a performance-driven culture through coaching and development.
Hybrid · Toronto
The Quality Improvement Lead drives sales performance by translating quality signals into actionable insights for regional stakeholders. This role manages regional quality analytics, monitors sales motion adoption, and collaborates with leadership to design effective training interventions.
