Dispatcher/Scheduler - Abbotsford

Transdev Canada is hiring a Casual Transit Dispatcher / Scheduler for our Abbotsford location, with support required in Chilliwack as required. At Transdev, our values Care, Share, Dare, Deliver guide everything we do. As a Transit Dispatcher / Scheduler, you will be at the centre of daily transit operations, helping ensure operators, vehicles, and service are coordinated safely and efficiently. This is a fast-paced, hands-on operational role where you will monitor service in real time, coordinate with frontline employees, respond to unexpected changes, and make decisions that help keep transit service running smoothly. Your Role Prepare and manage daily operator schedules and vehicle assignments. Dispatch operators and coordinate service according to schedules, operational requirements, and company procedures. Monitor transit service in real time and respond quickly to delays, disruptions, absences, and other operational issues. Coordinate operator coverage for vacations, sick calls, and unexpected absences. Maintain regular communication with drivers, supervisors, and management to support daily service delivery. Support HandyDART dispatching and scheduling as required. Record and update attendance, service, incident, and operational information accurately. Maintain accurate records in scheduling, dispatch, and other operational systems. Assist with service recovery and emergency response procedures when required. Identify and communicate operational issues promptly and escalate concerns when appropriate. Follow all company policies, procedures, safety requirements, and regulatory standards. Perform other related duties as required. The Perks Competitive hourly pay of $30.72 per hour A dynamic and supportive work environment. The opportunity to make a positive social impact by supporting sustainable mobility solutions. The opportunity to work for a global organization committed to diversity, inclusion, and employee development. Opportunities for career growth and advancement across Transdev's North American operations. Your Profile Minimum two (2) years of dispatch or closely related operational experience, supported by professional references. Grade 12 education or High School Diploma. Experience in dispatching, scheduling, transportation, logistics, customer service, or operations. Strong verbal and written communication skills. Excellent organizational skills and attention to detail. Ability to prioritize and manage multiple tasks in a fast-paced environment. Ability to make sound decisions and respond effectively to unexpected situations. Proficiency with Microsoft Office and the ability to learn and use dispatch and scheduling software. Ability to work independently and take responsibility for operational decisions. Ability to remain calm, professional, and solution-focused under pressure. Knowledge of local geography and public transportation is considered an asset. Previous experience in transit, HandyDART, logistics, fleet, or transportation operations is considered an asset. Dispatch training or certification is considered an asset. Your location: Casual, on-site, unionized position based in Abbotsford, with work in Chilliwack as required. The operation runs seven days a week, and availability for evenings, weekends, and holidays is required based on operational needs. As a casual employee, hours and shifts will vary according to operational requirements. Join an International Group strongly rooted in the communities Transdev is an international leader in mobility at the service of communities. We design and operate public transport networks - buses, coaches, trams, trains, shared bikes, ferries, and more - to empower freedom to move every day thanks to safe, reliable, and innovative solutions that serve the common good. Because we are people serving people, our 105,000 employees have a positive impact on people and society. It is by taking care of them that we empower people to move forward. In March 2023, Transdev Canada expanded its reach in western Canada by acquiring First Transit. By joining forces, Transdev Canada is now the largest multi-modal privately owned transportation company in Canada. And what about you? What drives you?

Coordinate daily transit operations by managing operator schedules, vehicle assignments, and real-time service monitoring. Respond to operational disruptions and maintain accurate records of attendance and incidents to ensure efficient service delivery.

Requires a high school diploma and at least two years of dispatch or operational experience. Candidates must possess strong communication skills and the ability to work flexible hours, including evenings and weekends.

• Competitive Hourly Pay • Career Growth And Advancement Opportunities • Supportive Work Environment

• Time managementPreferred
• Customer servicePreferred
• Decision MakingPreferred
• Microsoft OfficePreferred
• Communication SkillsPreferred
• schedulingPreferred

Identified from the job description. Confirm important requirements above.

• Dispatching
• Scheduling
• Transportation Logistics
• Customer Service
• Microsoft Office
• Real-time Service Monitoring
• Emergency Response
• Communication Skills
• Organizational Skills
• Decision Making
• Time Management
• Fleet Coordination

• Transportation
• Logistics
• Administrative
• Customer Service & Support
• Management & Leadership

Minimum education

High school

Minimum experience

2+ years

Apply by

Sep 17, 2026

Posting language

English

Working hours

40 hours per week

Seniority

Entry level