Customer Service Specialist - London, Ontario

Job summary

Receive calls and accurately book trips for the non-emergency Patient Transfer Division, while providing high-quality customer service. Coordinate bookings and correspondence, support dispatch operations, enter orders and price fares accurately, respond to customer concerns, and authorize credit cards for transfers.

Job details

Voyago is hiring 2 part-time Customer Service Specialists, to fill existing openings, for our Logistics Centre in London, Ontario. Your Role Reporting to the Call Centre Supervisor, you are responsible for receiving calls and booking trips accurately and efficiently for our non-emergency Patient Transfer Division. You must also provide a high degree of customer service in a fast paced environment. Primary Responsibilities Operations: Coordinates bookings and prepare customer correspondence for special events Complete FT Customer Service Specialist Shifts Ensures dispatch operations are in accordance with established standards Completes order entry accurately Price transfers/fares accurately Customer Service: Provide a high level of customer service Provide response times De-escalate customer concerns Administration: Authorizes credit cards for current and future transfers Requirements Your profile You are able to read and communicate in English effectively You have a High School Diploma or Equivalent You have 1-2 years of Logistics or Call Centre experience You have the ability to work independently You have excellent problem-solving skills You have the ability to multitask and shift priorities as needed You are proficient in Microsoft programs such as Outlook, Word and Excel You are an Emergency Telecommunications Graduate (an asset) Must have open availability to work afternoons, evenings, and weekend. Th expected hours would be mostly afternoons or late evening during the week, and all hours during the weekend Weekday shifts between 10:00 a.m. and 2:00 a.m., and weekend shifts between 6:00 a.m. and 10:00 p.m Hourly Wage: $19.50 per hour Benefits The perks We are an Award Winning company As a subsidiary of Transdev, we provide opportunities for a rewarding career with a growing, global transportation provider We focus on innovation and sustainable environmental initiatives We support the development, work-life balance and well-being of our employees We build a supportive corporate culture that encourages diversity and enables our people to flourish We enable our employees to have a positive social impact by deploying sustainable mobility solutions We offer our employees opportunities to build their own experience within a local, global Group Voyago is committed to provide accommodation for individuals with disabilities throughout the recruitment process. Accommodations are available upon request of the internal or external applicant. If you require an accommodation due to a disability for an interview, please notify Human Resources directly to make appropriate arrangements when contacted for an interview. Voyago Transdev's Applicant Tracking System uses AI-assisted tools during the initial application and early screening stage. We thank all applicants however only those under consideration will be contacted.

What you’ll do

Receive calls and accurately book trips for the non-emergency Patient Transfer Division, while providing high-quality customer service. Coordinate bookings and correspondence, support dispatch operations, enter orders and price fares accurately, respond to customer concerns, and authorize credit cards for transfers.

Requirements

Applicants must have a high school diploma or equivalent, effective English communication skills, and 1–2 years of logistics or call centre experience. They should be able to work independently, solve problems, multitask, use Microsoft Office programs, and have open availability for afternoon, evening, and weekend shifts; emergency telecommunications training is an asset.

Benefits

• Career Development Opportunities
• Work-Life Balance
• Employee Well-Being
• Supportive and Inclusive Culture
• Opportunities for Social Impact

Listed skills

• Customer service · Preferred
• Problem solving · Preferred
• Microsoft Excel · Preferred
• Multitasking · Preferred
• Microsoft Word · Preferred
• Microsoft Outlook · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer Service
• Call Handling
• Trip Booking
• Logistics Coordination
• Dispatch Operations
• Order Entry
• Fare Pricing
• Customer Correspondence
• De-escalation
• Credit Card Authorization
• Problem-Solving
• Multitasking
• Microsoft Outlook
• Microsoft Word
• Microsoft Excel
• English Communication

Job areas

• Customer Service & Support
• Transportation
• Logistics
• Administrative
• Healthcare

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