Customer Service Agent

Job summary

Answer clients’ written and oral inquiries and provide information. Perform general office duties in a transportation-sector call centre.

Job details

Overview Languages Bilingual Education No degree, certificate or diploma Experience 1 year to less than 2 years On site Work must be completed at the physical location. There is no option to work remotely. Work setting Urban area Private sector Transportation Responsibilities Tasks Answer written and oral inquiries Perform general office duties Answer clients' inquiries and provide information Experience and specialization Computer and technology knowledge Database software Internet MS Outlook MS Word MS Office Electronic mail Type of experience Call centre Additional information Work conditions and physical capabilities Attention to detail Personal suitability Punctuality Client focus Efficient interpersonal skills Excellent oral communication Reliability Team player Judgement Ability to multitask Quick learner Benefits Health benefits Disability benefits Health care plan Paramedical services coverage Financial benefits Group insurance benefits Life insurance Pension plan Long term benefits Long-term care insurance Other Benefits Free parking available Paid time off (volunteering or personal days) Travel insurance

What you’ll do

Answer clients’ written and oral inquiries and provide information. Perform general office duties in a transportation-sector call centre.

Requirements

The posting specifies one year to less than two years of experience and no degree, certificate, or diploma. Candidates should have call centre experience, computer skills with database software and Microsoft Office tools, and strong communication, client service, and organizational abilities.

Benefits

• Disability Benefits
• Health Care Plan
• Paramedical Services Coverage
• Group Insurance Benefits
• Life Insurance
• Pension Plan
• Long-Term Care Insurance
• Free Parking
• Paid Time Off
• Travel Insurance

Listed skills

• Customer service · Preferred
• written communication · Preferred
• Reliability · Preferred
• interpersonal skills · Preferred
• Attention to detail · Preferred
• punctuality · Preferred
• Microsoft Office · Preferred
• Microsoft Word · Preferred
• Microsoft Outlook · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Written Communication
• Oral Communication
• Customer Service
• General Office Duties
• Database Software
• Internet
• Microsoft Outlook
• Microsoft Word
• Microsoft Office
• Electronic Mail
• Call Centre Experience
• Attention to Detail
• Client Focus
• Interpersonal Skills
• Punctuality
• Reliability

Job areas

• Customer Service & Support
• Transportation
• Administrative
• Logistics

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