Hybrid Collections Representative - Toronto, ON

Job summary

Agents are responsible for contacting consumers via telephone to collect on overdue accounts. They must negotiate repayment arrangements and accurately document all call results and account information.

Job details

Overview Work Location: Toronto, Ontario - Hybrid Compensation: $18-22 per hour based on experience After the submission of your application, you will receive an email with instructions to complete a series of assessments through our online platform, Harver. Completing this AI-powered assessment is required for prompt consideration of your application, as it serves as the initial screening in our employment process. Please Note: Training for this role is conducted onsite at our Scarborough office - Hybrid work is available upon the completion of onsite training. Agents working a hybrid schedule may be required to return to fully on-site work if remote performance does not meet established standards or expectations. Company Office Location: 1100-325 Milner Ave Scarborough, Ontario Transworld System Canada Inc. (TSI) is looking to add our next hire for growth within, TSI offers an inclusive environment with paid training that presents the opportunity to gain financial literacy, while being a part of the solution. Here at TSI we understand the importance of work-life balance and thrive to promote a culture that believes in our staff and not just numbers. We also take pride in encouraging a passionate drive within our employees through employee engagement activities, ongoing training, and contests. Currently seeking Collection Agents in Major Banks, Government and Telecommunications portfolios. Senior Collectors must have at least 3 years of 3rd party collections experience or 1 year student loan servicing experience. Responsibilities Agents will be required to contact consumers via telephone in an attempt to collect overdue accounts. During the process, collectors must be able to answer consumers’ questions regarding their account and negotiate repayment. Qualifications Strong communication skills Excellent phone etiquette Acute computer skills Negotiate repayment arrangement Accurately update consumer account information Utilize various trace tools to locate consumer information Clearly document call results Exceed minimum performance requirements Adhere to strict security policies & procedures Adhere to provincial and state laws Bilingual is certainly as asset (English, French) but not required Various shifts are offered depending on the department evening shift for all departments availibility required High speed internet with ethernet cord connection (our system is not compatible with WIFI) Smart Phone with Microsoft Authenticator app to connect to VPN

What you’ll do

Agents are responsible for contacting consumers via telephone to collect on overdue accounts. They must negotiate repayment arrangements and accurately document all call results and account information.

Requirements

Candidates must possess strong communication and computer skills, along with the ability to adhere to strict security policies. Senior collectors require at least 3 years of third-party collections experience or 1 year of student loan servicing experience.

Benefits

• Paid training

Listed skills

• Collections · Preferred
• Account Management · Preferred
• Negotiation · Preferred
• Documentation · Preferred
• Communication Skills · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Collections
• Communication skills
• Phone etiquette
• Computer skills
• Negotiation
• Account management
• Documentation
• Trace tools
• Security compliance
• Financial literacy
• Artificial Intelligence
• Authentications
• Telecommunications
• Multilingualism
• Consumer Behaviour
• Communication
• Computer Literacy
• Employee Engagement
• English Language
• Financial Literacy
• French Language
• Virtual Private Networks (VPN)
• Loan Servicing
• Telephone Skills
• Security Policies
• State Laws

Job areas

• Finance & Accounting
• Customer Service & Support
• Administrative
• Collections Representative
• Billing Clerk (General)
• Accounting and Bookkeeping Clerks
• Billing and Posting Clerks