Call Center Representative

Travbest is hiring a Call Center Representative for its remote Canada workflow. This position combines Escalation Management, Customer Communication, and Account Review to keep owner visibility, handoff quality, and record completeness visible from intake through handoff. Evidence focus: Issue Resolution, Service Recovery, Problem Solving, and Incoming Destination-Management Work Across Italy And Mediterranean Destinations Reporting for this Canada role. Core Responsibilities Maintain assigned call center representative work in Canada using Escalation Management, Ticket Management, and Problem Solving so owner visibility remains traceable. Evidence focus: Issue Resolution, Service Recovery, Problem Solving, and Incoming Destination-Management Work Across Italy And Mediterranean Destinations Reporting for this Canada role. Review incoming information with Customer Communication, Renata Travel DMC Workflow, and Incoming Destination-Management Work Across Italy And Mediterranean Destinations Operations so incomplete or inconsistent items are identified before the next Canada workflow step. Evidence focus: Issue Resolution, Service Recovery, Problem Solving, and Incoming Destination-Management Work Across Italy And Mediterranean Destinations Reporting for this Canada role. Track open actions through Account Review, Customer Service, and Customer Support while keeping handoff quality, ownership, and deadlines visible. Evidence focus: Issue Resolution, Service Recovery, Problem Solving, and Incoming Destination-Management Work Across Italy And Mediterranean Destinations Reporting for this Canada role. Document decisions and handoffs with Ticket Management, Problem Solving, and Case Management so another authorized teammate can continue the Canada work without reconstructing its history. Evidence focus: Issue Resolution, Service Recovery, Problem Solving, and Incoming Destination-Management Work Across Italy And Mediterranean Destinations Reporting for this Canada role. Use Renata Travel DMC Workflow, Incoming Destination-Management Work Across Italy And Mediterranean Destinations Operations, and Escalation Management to support quality; escalate exceptions whenever record completeness cannot be confirmed from the available record. Evidence focus: Issue Resolution, Service Recovery, Problem Solving, and Incoming Destination-Management Work Across Italy And Mediterranean Destinations Reporting for this Canada role. Success Standard Strong performance in this Canada-based Call Center Representative role means Customer Support, Customer Service, and Account Review reinforce owner visibility, handoff quality, and record completeness; unresolved items retain an owner and completed work leaves a verifiable evidence trail. Evidence focus: Issue Resolution, Service Recovery, Problem Solving, and Incoming Destination-Management Work Across Italy And Mediterranean Destinations Reporting for this Canada role. Role Fit Practical ability with Escalation Management, Customer Communication, and Problem Solving in a remote Canada workflow. Evidence focus: Issue Resolution, Service Recovery, Problem Solving, and Incoming Destination-Management Work Across Italy And Mediterranean Destinations Reporting for this Canada role. Clear written communication using Ticket Management and Renata Travel DMC Workflow when documenting ownership, status, and next actions. Evidence focus: Issue Resolution, Service Recovery, Problem Solving, and Incoming Destination-Management Work Across Italy And Mediterranean Destinations Reporting for this Canada role. Comfort applying Incoming Destination-Management Work Across Italy And Mediterranean Destinations Operations, Customer Support, and Case Management while maintaining accurate records for Travbest. Evidence focus: Issue Resolution, Service Recovery, Problem Solving, and Incoming Destination-Management Work Across Italy And Mediterranean Destinations Reporting for this Canada role. Sound judgment around Account Review, Customer Service, and Escalation Management, including when a Canada workflow item requires escalation. Evidence focus: Issue Resolution, Service Recovery, Problem Solving, and Incoming Destination-Management Work Across Italy And Mediterranean Destinations Reporting for this Canada role. Position Details Full-time. Entry level. 100% remote within Canada. Base salary: $40,000-$60,000 per year. For this Call Center Representative at Travbest, remote execution is complete when case management, problem solving, and ticket management leave the Canada workflow secure, current, and ready for the next authorized teammate. Evidence focus: Issue Resolution, Service Recovery, Problem Solving, and Incoming Destination-Management Work Across Italy And Mediterranean Destinations Reporting for this Canada role.

Manage call center operations in Canada focusing on escalation, ticket management, and problem solving to ensure record completeness. Coordinate with the Renata Travel DMC workflow to identify inconsistencies and document handoffs for seamless teammate transitions.

Requires practical ability in escalation management and customer communication within a remote workflow. Candidates must possess sound judgment for account reviews and clear written communication skills for documenting case status.

• Customer servicePreferred
• Problem solvingPreferred

Identified from the job description. Confirm important requirements above.

• Escalation Management
• Customer Communication
• Account Review
• Issue Resolution
• Service Recovery
• Problem Solving
• Ticket Management
• Case Management
• Customer Service
• Customer Support
• Written Communication
• Destination Management

• Customer Service & Support
• Administrative
• Hospitality

Minimum experience

0+ years

Posting language

English

Working hours

40 hours per week

Seniority

Entry level