Customer Support Specialist

Travbest is hiring a Customer Support Specialist for its remote Canada workflow. This position combines Incoming Destination-Management Work Across Italy And Mediterranean Destinations Reporting, Customer Service, and Case Management to keep deadline control, record completeness, and source accuracy visible from intake through handoff. Evidence focus: Customer Service, Issue Resolution, Account Review, and Customer-Focused, Support-Focused, Specialized-Execution for this Canada role. Core Responsibilities Maintain assigned customer support specialist work in Canada using Incoming Destination-Management Work Across Italy And Mediterranean Destinations Reporting, Escalation Management, and Case Documentation so deadline control remains traceable. Evidence focus: Customer Service, Issue Resolution, Account Review, and Customer-Focused, Support-Focused, Specialized-Execution for this Canada role. Review incoming information with Customer Service, Ticket Management, and Follow-Up so incomplete or inconsistent items are identified before the next Canada workflow step. Evidence focus: Customer Service, Issue Resolution, Account Review, and Customer-Focused, Support-Focused, Specialized-Execution for this Canada role. Track open actions through Case Management, Queue Management, and Customer-Focused, Support-Focused, Specialized-Execution while keeping record completeness, ownership, and deadlines visible. Evidence focus: Customer Service, Issue Resolution, Account Review, and Customer-Focused, Support-Focused, Specialized-Execution for this Canada role. Document decisions and handoffs with Escalation Management, Case Documentation, and Renata Travel DMC Workflow so another authorized teammate can continue the Canada work without reconstructing its history. Evidence focus: Customer Service, Issue Resolution, Account Review, and Customer-Focused, Support-Focused, Specialized-Execution for this Canada role. Use Ticket Management, Follow-Up, and Incoming Destination-Management Work Across Italy And Mediterranean Destinations Reporting to support quality; escalate exceptions whenever source accuracy cannot be confirmed from the available record. Evidence focus: Customer Service, Issue Resolution, Account Review, and Customer-Focused, Support-Focused, Specialized-Execution for this Canada role. Success Standard Strong performance in this Canada-based Customer Support Specialist role means Customer-Focused, Support-Focused, Specialized-Execution, Queue Management, and Case Management reinforce deadline control, record completeness, and source accuracy; unresolved items retain an owner and completed work leaves a verifiable evidence trail. Evidence focus: Customer Service, Issue Resolution, Account Review, and Customer-Focused, Support-Focused, Specialized-Execution for this Canada role. Role Fit Practical ability with Incoming Destination-Management Work Across Italy And Mediterranean Destinations Reporting, Customer Service, and Case Documentation in a remote Canada workflow. Evidence focus: Customer Service, Issue Resolution, Account Review, and Customer-Focused, Support-Focused, Specialized-Execution for this Canada role. Clear written communication using Escalation Management and Ticket Management when documenting ownership, status, and next actions. Evidence focus: Customer Service, Issue Resolution, Account Review, and Customer-Focused, Support-Focused, Specialized-Execution for this Canada role. Comfort applying Follow-Up, Customer-Focused, Support-Focused, Specialized-Execution, and Renata Travel DMC Workflow while maintaining accurate records for Travbest. Evidence focus: Customer Service, Issue Resolution, Account Review, and Customer-Focused, Support-Focused, Specialized-Execution for this Canada role. Sound judgment around Case Management, Queue Management, and Incoming Destination-Management Work Across Italy And Mediterranean Destinations Reporting, including when a Canada workflow item requires escalation. Evidence focus: Customer Service, Issue Resolution, Account Review, and Customer-Focused, Support-Focused, Specialized-Execution for this Canada role. Position Details Full-time. Associate level. 100% remote within Canada. Base salary: $40,000-$60,000 per year. For this Customer Support Specialist at Travbest, remote execution is complete when renata travel dmc workflow, case documentation, and escalation management leave the Canada workflow secure, current, and ready for the next authorized teammate. Evidence focus: Customer Service, Issue Resolution, Account Review, and Customer-Focused, Support-Focused, Specialized-Execution for this Canada role.

Manage incoming destination-management reporting and case documentation to ensure deadline control and record accuracy. Coordinate ticket management and follow-ups to identify inconsistencies and document handoffs for team continuity.

Requires practical ability in case documentation and destination-management reporting within a remote workflow. Candidates must possess clear written communication skills and sound judgment regarding case escalation.

• Customer servicePreferred

Identified from the job description. Confirm important requirements above.

• Customer Service
• Issue Resolution
• Account Review
• Case Management
• Queue Management
• Escalation Management
• Case Documentation
• Ticket Management
• Written Communication
• Destination Management Reporting

• Customer Service & Support
• Administrative
• Hospitality

Minimum experience

0+ years

Posting language

English

Working hours

40 hours per week

Seniority

Associate