Call Center Agent

TGL LU is hiring a Call Center Agent for its remote Canada workflow. This position combines Customer Communication, Case Documentation, and Ticket Management to keep source accuracy, deadline control, and status evidence visible from intake through handoff. Evidence focus: Customer Communication, Ticket Management, Status Updates, and Customer Service for this Canada role. Core Responsibilities Maintain assigned call center agent work in Canada using Customer Communication, Customer Experience, and Knowledge Base so source accuracy remains traceable. Evidence focus: Customer Communication, Ticket Management, Status Updates, and Customer Service for this Canada role. Review incoming information with Case Documentation, Renata Travel DMC Role Context, and Call Center Agent Workflow so incomplete or inconsistent items are identified before the next Canada workflow step. Evidence focus: Customer Communication, Ticket Management, Status Updates, and Customer Service for this Canada role. Track open actions through Ticket Management, Customer Service, and Customer Support while keeping deadline control, ownership, and deadlines visible. Evidence focus: Customer Communication, Ticket Management, Status Updates, and Customer Service for this Canada role. Document decisions and handoffs with Customer Experience, Knowledge Base, and Case Management so another authorized teammate can continue the Canada work without reconstructing its history. Evidence focus: Customer Communication, Ticket Management, Status Updates, and Customer Service for this Canada role. Use Renata Travel DMC Role Context, Call Center Agent Workflow, and Customer Communication to support quality; escalate exceptions whenever status evidence cannot be confirmed from the available record. Evidence focus: Customer Communication, Ticket Management, Status Updates, and Customer Service for this Canada role. Success Standard Strong performance in this Canada-based Call Center Agent role means Customer Support, Customer Service, and Ticket Management reinforce source accuracy, deadline control, and status evidence; unresolved items retain an owner and completed work leaves a verifiable evidence trail. Evidence focus: Customer Communication, Ticket Management, Status Updates, and Customer Service for this Canada role. Role Fit Practical ability with Customer Communication, Case Documentation, and Knowledge Base in a remote Canada workflow. Evidence focus: Customer Communication, Ticket Management, Status Updates, and Customer Service for this Canada role. Clear written communication using Customer Experience and Renata Travel DMC Role Context when documenting ownership, status, and next actions. Evidence focus: Customer Communication, Ticket Management, Status Updates, and Customer Service for this Canada role. Comfort applying Call Center Agent Workflow, Customer Support, and Case Management while maintaining accurate records for TGL LU. Evidence focus: Customer Communication, Ticket Management, Status Updates, and Customer Service for this Canada role. Sound judgment around Ticket Management, Customer Service, and Customer Communication, including when a Canada workflow item requires escalation. Evidence focus: Customer Communication, Ticket Management, Status Updates, and Customer Service for this Canada role. Position Details Full-time. Entry level. 100% remote within Canada. Base salary: $39,000-$57,000 per year. For this Call Center Agent at TGL LU, remote execution is complete when case management, knowledge base, and customer experience leave the Canada workflow secure, current, and ready for the next authorized teammate. Evidence focus: Customer Communication, Ticket Management, Status Updates, and Customer Service for this Canada role.

The agent manages customer communications, ticket tracking, and case documentation to ensure source accuracy and deadline control. They are responsible for documenting decisions and handoffs to maintain a verifiable evidence trail within the Canada workflow.

Candidates must have practical ability in customer communication, case documentation, and knowledge base usage within a remote environment. Strong written communication skills and sound judgment regarding escalation processes are required.

• Customer servicePreferred

Identified from the job description. Confirm important requirements above.

• Customer Communication
• Case Documentation
• Ticket Management
• Customer Service
• Customer Experience
• Knowledge Base Management
• Case Management
• Customer Support

• Customer Service & Support
• Administrative
• Hospitality

Minimum experience

0+ years

Posting language

English

Working hours

40 hours per week

Seniority

Entry level